Plunge Reviews 

The customer service at plunge is as good as the product. I have had a cold plunge from Plunge for 2 years and referred 5 people to purchase a cold plunge. What separates them from others is their quality of product and more importantly their customer service. They always answer quickly and go above and beyond. I haven't had many issues but when I do, or have a question they quickly address it and support my needs. If they say they will respond, call back, or get to a manager; they always do what they say. I will continue to be a Plunge supporter and will look at their products before any other when purchasing sauna/ plunges in the future. I am a Plunge customer for life and encourage anyone to work with plumge

Oscar from customer support has been outstanding. From the time we purchased our sauna through today, he has gone above and beyond to ensure we received exceptional customer service.

We love our sauna and are very glad we decided to go with the Plunge XL model. Anytime I have had a question, Oscar has responded quickly and professionally.

Again, this is a great product backed by outstanding customer service.

Love this Sauna! Beautifully made and has been so easy to use. Setup/Delivery were fast and we could be happier with how well it’s been working!

Extremely happy with standard sauna. the whole process from purchase to setup was very easy. I received my sauna almost two weeks ago and couldn't be happier with it. It not only looks great but it performs even better.

All of our interactions with customer service at Plunge have been wonderful. Our Plunge Sauna (which we love) needed a repair, and Plunge worked with us every step of the way. Our customer service rep read my involved emails and followed up on every detail. (Trustpilot says not to use names; otherwise, I'd give her credit) We appreciated her great customer service and excellent communication. Plunge provided a tailored solution to our situation by going the extra mile to live up to the high standards advertised on their website. As stated in their warranty, they only cover parts - not labor. If they take care of the repair using a tech they hire, there is a 4-hour minimum labor charge (at the time of this review, it was at $185/hour). Alternatively, the customer can hire their own tech to perform the repair. If, however, the customer's tech does something incorrectly, Plunge would not warranty their work. Plunge came through for us and delivered on their promise when they said, 'We’re just focused on crossing the finish line with you and getting that sauna back to 100%.' Thanks so much. It's wonderful to have our Sauna back in action!

Got my cold plunge not long ago for my wife. And let me just say best thing i could have done for her. She utilizes it every day. She says that her soreness is go e and her energy is up. Very easy to maintain. And adds a nice touch to our patio. She is now wanting to get a sauna.

I researched a lot of companies with plunge tubs and decided on Plunge due to their being clearly the best product on the market but also their exceptional offerings with warranty, white glove delivery, ease of navigating their website, great interest rates and their amazing customer service after I called to ask 101 questions. I swear I called 10 times and each time the rep was so patient with my questions. I purchased a tub and it delivered in about 10 days! The tub itself is perfection and everything they claim it is. I couldn't be happier and am now waiting for their next sale to get a sauna!

Very happy with the my Plunge Sauna Mini. Quality build, seemless app functionality, and responsive and helpful customer service. Definitely recommend.

I absolutely received an email from Kristin in your Support Dept. stating that Plunge would honor my extended warranty IF I CHANGED MY REVIEWS TO 5 STAR! I WOULD BE HAPPY TO COPY YOU AND ANYONE ON THAT EMAIL!
Plunge’s all in one Plunge and Mini Sauna are both TERRIBLE QUALITY- LEARN FROM MY MISTAKES, DO NOT BUY FROM PLUNGE!
Throughout this whole ordeal, with both pieces of equipment I had multiple ( too many!) emails and interactions with Plunge’s service Dept. Their customer service is Pathetic!
Whatever you do, STAY AWAY FROM PLUNGE!!

Stay away from Plunge.com. Purchased an all in one cold plunge, almost $9,000. After first few months the Plunge was down due to leaking issues. Poorly designed and replacement parts very poor quality. Plunge’s service department even worse with downtime of leaking Plunge exceeding a month at a time. Don’t buy a cold plunge from Plunge.com- avoid them!!
I also purchased a mini sauna from Plunge. Don’t make the same mistake! The sauna was warped, damaged, and could not be assembled by multiple technicians that Plunge sent. For weeks, Plunge did nothing to attempt to make the situation with the sauna right. I filed a dispute with my credit card company and I won the dispute. I was refunded my money for the sauna, almost $12,000. As a result, Plunge will not honor the extended warranty I bought for the cold plunge. STAY AWAY FROM PLUNGE! I BOUGHT A COLD PLUNGE AND SAUNA AND HAD TERRIBLE EXPERIENCES WITH BOTH. BUT EVEN WORSE IS PLUNGE’S LACK OF CUSTOMER SERVICE- THEY ARE ABSOLUTELY THE WORST!! STAY AWAY FROM PLUNGE!!

From purchase to delivery the plunge process was easy and efficient for my new sauna mini!

The website is clean and straight to the point. Covers all the questions I have as a customer. I plan on eventually looking into the Sauna. I love the plug and play concept! At this point, I just wish the height of the Mini Sauna was just a bit shorter, the back wall height at 7’ works great for inside, but the front/glass door wall height of 7’10” is a tad too tall for my basement. Hopefully there might be an option in the future for this. Everything looks like wonderful products though!

Plunge sent me a replacement power cord when I needed one. Customer support was responsive and easy to work with. Sauna looks great!

The Plunge sauna came incredibly well-packaged, and took my wife and I fewer than 2 hours to fully assemble. Customer service was responsive and helpful both times we've had to reach out. From being able to sit upright, to stowing benches, to watching the wildlife in our yard through the glass, it's the obvious choice over any barrel.

We have gone all in on contrast therapy. A family member of ours owns a contrast therapy business and after giving the sauna/cold plunge experience a few tries we had to purchase our own. With Plunge you get what you pay for. It's not the cheapest solution out there but for us was well worth the extra $$ to have a well-built brand you can trust. Had a few questions along the way and their service responded within 24 hours. Extremely happy with our purchase.

Trying to get delivery update. Tracking number only refers to accessories order which already delivered. No contact info available for delivering carrier.
(update)
What a difference a couple hours makes. I received a call from both Plunge and the delivering carrier contacted me right away and immediately resolved my issue.
Looking forward to setting up the sauna.
Nice to know that excellent customer service exists.

My wife began researching cold plunges and found Plunge to be very hard to deal with. And when she ordered, she duplicate a purchase, returned it, and Plunge took a very long time to give a refund, after repeated calls. More recently it seems that AI has taken over their customer service and it is terrible. We wish we'd bought from another supplier. You have to schedule a phone call and their business model seems to be; Waste the customers time and do as little as possible. The app that controls the plunge can only be on one phone, and the manual controls on plunge are difficult . We bought our sauna elsewhere.

Have not received my sauna yet, but have been using my cold plunge for 4 years!

The plunge team is very responsive and dedicated to creating a great experience. We love our Sauna and cold plunge.

All very easy on the site. I can’t wait to see how the sauna installation goes.

The mini sauna is exactly what I was looking for. I live in a townhouse and wanted to have a sauna in my garage that was capable of hitting 200 degrees. Assembly was very easy, I had originally purchased the assembly service but when I got it I was to excited to wait so I tackled putting it together myself.
I fit in the sauna comfortably there is room for my wife as well. I’m 6feet 1 inch and I can lay on the bench with feet toward the ceiling and relax or stand on the lower bench and get my upper body closer to the ceiling

I’m almost 47 years old and this has been a game changer for my sleep health. I usually sauna before bed and there hasn’t been a restless night yet. It just relaxes my entire body and truly prepares me to sleep.

I love that I can get the sauna preheating on my phone or set a schedule and have it ready whenever I want. I have it scheduled later in my work week to come on so I can get in before work for a quick pick me up and some gentle stretching inside the sauna to start the day.

I have the sauna paired with the original cold plunge tub and the contrast therapy is a winner for me. Cold plunging is amazing on its own, but it’s not easy. For me a quick 10-15 min sauna session in the morning makes the cold water more manageable. I can increase session time in the cold water and just jump back in the sauna to warm back up. My morning cold plunged at times left my feet cold because I would be rushing to get to work and the sauna has eliminated that.

Plunge has great products and they help me with my training and recovery goals. The combination has limited my daily aches and pains and sleep troubles which is worth every penny.

That new cold plunge all in is looking sweet. Might have to put it on my list for upgrades. Really good looking tub!!

Thanks
Dan