Plunge Reviews 

Prompt shipment was a selling point. Seeing a sauna in person was problematic even in the Seattle area, so i can’t give it five stars.

Absolutely incredible sauna and great customer service! My wife and I use it daily. Great ship time, easy instal, very responsive customer service.

I bought a sauna mini. got the professional installation for $800. After about 30 days the door started sagging and became nearly impossible to open. When i contacted plunge, they asked me to take photos with a level, which I did. The bubble is inside the black lines of the level in all photos, but that was apparently not "level enough". They proceeded to ask me to essentially take the whole sauna, or parts of the sauna, entirely apart, rebuild it, and shim it- or to pay approx $1000 to have someone come do it for me. They blamed my "site prep" for the issue. The sauna, per my photos, is level, and I refure to pay that money or diassemble the sauna (if I could do that I wouldn't have paid $800 for professional assembly) to make it even more level- which is a baffling thing in itself. It took me about 35 emails to get to this place- which is truly maddening. Terrible experience all around. Do not recommend. OF NOTE- I also left a review on their website- where it appears you can do that under the sauna mini. Turns out- that review section, which is managed by Okendo (I got a hold of them) can collect the reviews, but Plunge seems to be suppressing the reviews that they don't like, and thus, on their website- the mini sauna shows up as having only 7 reviews with a 4.7 rating. That is, unfortunately, a catered list of reviews that masquerades as something else. So dissapointing.

Epic Sauna on its way to Nashville Tennessee

The process so far has been seamless and in the middle of holiday season I should have a crispy sauna here in under ten days delivered and installed

So far I’m happy I mentioned in another review I had sent some messages to talk to someone and no one ever got back to me. Haven’t powered up the sauna but it looks great

I was referred by a close friend in Sacramento, got connected to Jonathan on the Plunge team and he was very informative and answered all my questions regarding the plunge and sauna I have ordered. Able to pickup locally to save on shipping costs. Look forward to getting everything set up!

Great customer service so far! Sauna will be installed in a week or so. More to come

Install and delivery should be on same day. A large crate in my driveway is not acceptable waiting for install to be scheduled. Sync up with your installer and delivery teams to occur on same day.

Received from Plunge:
Please note that they will aim to schedule the visit after the Sauna has arrived.

Spent $13K which includes assembly charge. I don't want a large crate in my driveway waiting who knows how long for assembly.

I’ve had the Plunge sauna for about two weeks and was initially satisfied with the setup and overall experience. However, a major issue quickly surfaced: whenever it’s windy, the sauna door swings open and shut on its own. This not only disrupts your ability to relax but also creates concern that the door could be damaged or ripped off the hinges. I attempted to resolve the issue myself by using magnets to keep the door secure, but because the door doesn’t align properly with the frame, the magnets couldn’t be installed effectively.

When I contacted Plunge for help, the customer service process was extremely frustrating. Their support system required starting with email, and each response took about 48 hours. After several rounds of slow communication, I finally received a phone call from a representative, Caitlin. Although she attempted to help, the instructions she provided for tightening the hinges were incorrect. She then sent a video, but that still didn’t fix the problem.

I requested to speak with a manager, hoping for a more meaningful solution. Instead, the manager—Kristen—was dismissive and unprofessional from the start. She insisted the wind issue was an “act of God” and therefore not something the company was responsible for addressing. She refused to consider the possibility of a defect, made it clear she wouldn’t allow the issue to be escalated further, and stated that returns were not accepted because the sauna had already been assembled. Her tone and unwillingness to listen left me feeling disrespected and unsupported, especially considering the significant cost of the product.

I believe an outdoor sauna should be designed to withstand typical weather conditions, including wind, and other sauna brands include magnets or similar features to prevent this exact problem. Overall, the experience with Plunge’s customer service turned a positive product experience into a highly disappointing one. I will not recommend this product because of the customer service.

My experience with Plunge has been tiptop from the beginning all the way through getting my Plunge and my new Sauna:and being able to know and see firsthand
that I have the best quality equipment available. The sales staff was extraordinarily helpful. My man Jonathan was a wonderful to work with and provided everything I needed to make the Plunge experience top notch: he was comforting and charming in guiding me through the whole process as he knows his stuff and he’s got a lot of experience and all the ins and outs of the Plunge and sauna installation experience, I can’t recommend Jonathan and the whole Plunge infrastructure highly enough —and if you get a chance, try to hook up with Jonathan, he’ll take care of you in what initially seemed a daunting process, but he turned it into an amazingly easy, fun and enjoyable process.

Massive confusion between the logistics company, delivery drivers and now install team. Whole experience to shop was great and then completely killed by a terrible delivery experience

Update: what plunge responded is entirely inaccurate. The delivery company hasn’t delivered the Sauna and it’s still pending their coordination

Update 2. Finally got a hold of a human. She was lovely, still no sauna but hoping this all gets resolved

Amazing experience. I work with Jonathan to get my sauna and the plunge. It was great deal and fast shipping. Thank you a lot.

Sales experience is exceptional. However, your delivery service, OmniLogistics just asked me to fill out a 5 page survey without indicating which piece of the sauna, plunge, shower unit it’s referring to.

I haven’t ever had to fill out a 5 page google document for a delivery. They can call me

*Update 11/26/25*
None of my outstanding issues with the Sauna (only 8 month old) for the broken light, broken fan, wifi remote start have been resolved. Apparently the door alignment issue is because the heavy glass door slips over time so I have to consistently open the hinge and manually adjust the door. At the price point they are charging the overall quality is 0/100. I wish I didn't buy the unit. Will be making a YouTube video to document all of these issues visually.
--Original review
My mini sauna arrived Mar 29 2025 and within 7 months I have had a number of issues (fan broke twice, wifi remote start never works, light broke, glass door no longer closes flush). Every time I reach out to support for help they make me jump through crazy loops to assess the issue. For example with the light being broken, I had to disassemble the wiring box and then they are asking me to use a voltage meter to test all of the electrical components. DO NOT BUY THIS UNIT. They are all about looks and absolutely no quality or longevity to the Sauna product.

I love plunge! From their cold plunges to the sauna, all of their products are first class. I’ve utilized their pop up tubs at fitness events and their original tub and sauna at a local spa facility. My favorite brand!

I genuinely love Plunge products. There’s nothing like the recovery and dopamine that results from an ice cold dip. Haven’t gotten into the sauna game yet, but I know where to go when I do.
Thanks for all you do!

I had a great experience using plunge. Brendans expertise and tips in the field made using the sauna really simple to use. Would recommend to friends to go with plunge!

Seamless communication/description of product based on what we were looking for. Both the sauna and plunge are incredible

The plunge and sauna just feel solid. It's the best part of visiting my friend in California. I thought I was just going to buy the sauna but the plunge is more necessary that I realized. Always leave my friend's place feeling refreshed and energized.

I LOVE my cold plunge and sauna. Delivery and setup were super easy, and both look even better person. The app is really handy too.