Plunge Reviews 

610
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 356 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the remarkable health benefits, sleek design, and exceptionally helpful staff who readily assist buyers during the initial purchase and delivery process. Many consumers highlight how well the cold plunge units improve their daily wellness routines, provide effective post-workout recovery, and reliably relieve chronic muscle and joint soreness. However, some people mentioned serious difficulties regarding customer support responsiveness, long wait times for service, and complicated troubleshooting steps. Several reviewers also reported recurring mechanical failures, leaking parts, and expensive component replacements that caused considerable frustration over time.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance, with many customers praising the sleek... See more

Customer service

Reviewers highlight mixed feedback regarding customer service, with some people praising the responsive team... See more

Service

Consumers find service to be ambiguous, with reviewers experiencing significant frustration over slow... See more

Staff

Customers had positive experiences with staff, frequently highlighting that representatives and technicians... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the product for its effective... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Small warehouse building with no windows with only fake plants. Small sauna and 4 cold plunge tanks. Considering the price I think it would be beneficial to replace all the plastic plants with real pl... See more

Company replied

Rated 3 out of 5 stars

UPDATE — September 21, 2026: I am pleased to report that Plunge has now completed the resolution described above. The V1 Gen 2 Pro Cold Retrofit Kit arrived on September 14, and Plunge... See more

Rated 5 out of 5 stars

Customer care went about and beyond to resolve my situation. We are a commercial space and have 4 plunge units and love working alongside them and their team in all aspects. Overall, no better cold pl... See more

Company replied

Rated 5 out of 5 stars

As an avid senior cyclist who began plunging 4 years ago, I luv my Plunge so much that I am upgrading to the Plunge All In Gen II. This is my 3rd Plunge. Now my son will have his Plunge as does my dau... See more

Company replied


Company details

  1. Wellness Program
  2. also in
  3. Fitness Equipment Store
  4. Sauna
  5. Spa and Health Club

Written by the company

At Plunge, we’re on a mission to help people unlock greater resilience, faster recovery, and sharper mental clarity. Through our high-performance cold plunges and saunas, paired with the #1 contrast therapy app, expert guidance, and our passionate member community, we aim to make the benefits of cold and heat immersion more accessible, effective, and enjoyable for all.


Contact info

3.6

Average

TrustScore 3.5 out of 5

610 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(610)

353 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
sauna

Rated 5 out of 5 stars

The Plunge became my unexpected anchor…

The Plunge became my unexpected anchor during the turbulent waters of unemployment. While I had always appreciated its physical benefits, it was during this challenging period that I truly discovered its profound impact on my mental wellbeing.

Each session in the Plunge offered more than just physical rejuvenation; it became a ritual of mental reset and clarity. The stark contrast of the cold immersion seemed to wash away the stress and uncertainty that unemployment brought, leaving me with a sense of renewed focus and resilience.

In those moments of submersion, I found a rare opportunity to quiet my anxious mind and gain perspective. The Plunge taught me the power of facing discomfort head-on, a lesson that extended far beyond the tub and into my job search and daily life.

Now, as I embark on a new journey with a start-up, I carry with me the mental fortitude I gained through those cold plunges. I look forward to the day when I can afford a Plunge Sauna, not just for its physical benefits, but as a testament to the mental strength it helped me cultivate during one of my life’s most challenging chapters.

The Plunge didn’t just help me survive unemployment; it helped me emerge from it stronger and more centered. For that, I’ll always be grateful.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier with our All In!!

Couldn’t be happier with our All In. Our experience with Plunge was absolutely top notch. From start to finish, I couldn’t be happier with the install, delivery and the product itself is just beautiful.
Our delivery guys went above and beyond to ensure we could get the Plunge into our space (it was a little tight getting it through our door, but with a little patience and wiggling, they were able to figure it out and got it in safely and smoothly).
Set up was a breeze - we prepared by watching the videos to ensure we knew the step by step process. It was up and running in a matter of hours, and the feedback from our clients has been amazing. Maintenance takes no more than 10 mins daily - we change our water weekly, which is quick, easy & painless.
We also have the Plunge Sauna in our Fire & Ice room. We see around 20 clients a day for this service (many of our sessions are with couples - we allow 2 people in our room at a time). We’re open 7 days a week and the room is often booked solid. Both units keep up beautifully with the flow of clients.
The overall reception of our Fire & Ice room has been amazing. We’ve seen a definite increase in our sales due to this new service and the “Wow” factor of the room is a huge draw! We love seeing our community “take the plunge” and couldn’t be happier with our units! Thanks Plunge!

December 15, 2023
Unprompted review
Plunge logo

Reply from Plunge

Hi Hailey,

Wow! Thank you so much for taking the time to write such a wonderful and detailed review. This absolutely made our day!

We are so happy to hear that your experience was top-notch, from the delivery and installation right through to the daily operation. I will be sure to pass along your praise to our delivery partners—they will be thrilled to hear they went above and beyond for you.

It's fantastic to know that the setup was a breeze and that the maintenance has been simple and painless.

Most importantly, we are absolutely thrilled to hear about the amazing reception of your Fire & Ice room and the positive impact it's had on your business and your clients. Your success is our success, and it is incredible to hear that the units are keeping up beautifully with your busy schedule.

Thank you again for your kind words and for choosing Plunge to be a part of your community. We couldn't be happier to have you!

- Plunge Customer Support

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