I invest in this company and ordered a jersey and non of which have been given to me, I am very frustrated because this was a year ago, these guys are scams and may God bless them with all they have d... See more
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Plus 260 tech is a company that has really helped me buy gadget accessories. I love the company’s organization and honesty. Their communication is equally impressive and they make me feel comfortable... See more
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First and foremost, I came to know about plus 260 through a workmate who bought an iPhone. This built confidence in me to order my ultra 23. The experience has been good despite a slight delay on deli... See more
Though I haven't received my order yet due to delays out of your control, I'm pleased to say that your customer services 're really excellent. Constant updates on the status of an order placed is th... See more
Company replied
Company details
- Electronics Store
- also in
- Camera Store
- Cell Phone Store
- Computer Accessories Store
- e-Commerce Service
- Phone Repair Service
Written by the company
Plus260 Tech Solutions, an award-winning business is a customer service company that also happens to specialize in electronics. With our headquarters being in Lusaka, Zambia, we stand as a distinguished e-commerce and electronics retailer. Our commitment lies in delivering premium technology products at prices within everyone's reach, coupled with a firm emphasis on outstanding customer service and rapid issue resolution. Our story began in 2017, when our Managing Director, Mr. Mbuyoti Muwela, answered the technology needs of his family and friends in Zambia while based in China. Officially registered as a business in May 2020, we swiftly expanded to cater to the escalating demand for affordable technology products throughout Zambia. Our growth trajectory and dedication to excellent customer service have earned us a prestigious reputation, leading to our recognition as the Best Start-Up E-commerce Business in Zambia in October 2022. We have proudly served over 7,000 individual customers and a broad spectrum of high-profile corporate clients, including SOS Children's Village, Impala Terminals Zambia, NHIMA, Itezhi Tezhi Power Corporation, NWASCO, BongoHive, and AIDS Healthcare Foundation Zambia. These partnerships have solidified our status as a trusted technology solutions provider. Our online presence is strong with more than 200,000 site visitors and over 20,000 products sold. Guided by Mr. Mbuyoti Muwela, the Chairman of the Board of Directors and Managing Director, our team of 19 proficient professionals excel in various areas such as customer service, procurement, marketing, technical support, web and graphic design, operations, delivery, and HR. At Plus260 Tech Solutions, our mission is not only to earn global recognition as an e-commerce service provider that enriches stakeholders' lives with inclusive, affordable services, but also to provide superior customer service and swift problem resolution. We envision a world where our economical e-commerce services and exceptional customer care enhance everyday life experiences, paving the way for a fulfilling lifestyle for everyone. Remaining unwavering in our commitment to core values of customer-centricity, quality assurance, integrity, teamwork, good citizenship, and personal accountability, our online store, www.plus260.store, offers a wide variety of products, from mobile phones, tablets, laptops, computers, cameras and their accessories, to an assortment of non-electronic items. Designed for optimal convenience, our online platform enables customers to purchase tech and non-tech items from their homes, offices, or on the go. We handle the delivery process, ensuring that products reach our customers' doorsteps at no extra cost. Our dedicated sales team, adept at swiftly resolving issues, is available online or in person at our store in Salama Park, Lusaka, Zambia, from Monday to Saturday. We strive to simplify the shopping process, guiding customers to high-quality and cost-effective products, thereby creating a rewarding shopping experience for all. - BELOW IS A LIST OF OUR PRODUCTS AND SERVICES - Cellphones and accessories - Tablets and accessories - Laptops and accessories - Computers and accessories - Cameras and accessories - Photography equipment - Headphones, Portable speakers and Sound bars - Printers and accessories - ICT devices and accessories - Various non electronic products. Get in touch with us if you will need our services.
Contact info
Ibex Hub Mall, Salama Park, Ibex Hill, Lusaka, Zambia
- +260971930623
- sales@plus260.com
- plus260.store
3.8
Great
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The services were great and the phone…
The services were great and the phone is absolutely amazing 🙏🐐
May 28, 2024
Reply from Plus260 Tech Solutions
Dear Lemani,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our services and that you love your new phone. Your satisfaction is our top priority, and your feedback means a lot to us.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
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Reply from Plus260 Tech Solutions
Thank you for your wonderful feedback! We're delighted to hear that you found our customer service and delivery to be on point. Your satisfaction is our top priority, and it's great to know we met your expectations.
If you need any further assistance, please feel free to reach out. We look forward to serving you again soon!
Reply from Plus260 Tech Solutions
Dear Chandi,
We are very sorry to hear about your experience with your last purchase. We value your feedback and assure you that we are committed to improving our services.
Thank you for bringing this to our attention.
Good customer care service
Good customer care service, loved every step from the order to the delivery of the phone
April 12, 2024
Reply from Plus260 Tech Solutions
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our customer care service and enjoyed every step from ordering to delivery.
Your satisfaction is our priority, and we’re delighted to know we met your expectations. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Product Quality and Communication
The product was as advertised and came with timely communication and delivery.
April 17, 2024
Reply from Plus260 Tech Solutions
Thank you for your positive feedback! We're delighted to hear that the product met your expectations and that you were satisfied with our timely communication and delivery.
Your satisfaction is our top priority, and we’re glad we could provide you with a seamless experience. If you need any further assistance, please feel free to reach out. We look forward to serving you again!
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Reply from Plus260 Tech Solutions
Thank you for your kind words! We’re pleased to hear that you find our products to be of high quality and that you are satisfied with our online service.
Your feedback is greatly appreciated and motivates us to continue providing the best service possible. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again!
Reply from Plus260 Tech Solutions
Hey Nyamukoma,
Thank you for your wonderful review!
We appreciate the support and look forward to your return.
Took over 6 weeks for my gadget to…
Took over 6 weeks for my gadget to arrive
Poor communication
March 12, 2024
Reply from Plus260 Tech Solutions
We sincerely apologize for the delay in the arrival of your gadget and the poor communication you experienced. This is not the standard of service we aim to provide.
We understand how frustrating this must have been and are taking steps to improve our delivery times and communication processes. Your feedback is important to us, and we are committed to making things right.
If you have any further concerns or need assistance, please contact our customer service team. Thank you for bringing this to our attention.
Reply from Plus260 Tech Solutions
Thank you for your positive feedback! We are delighted to hear that you were satisfied with our service and the updates on the progress of your package.
Your satisfaction is our priority, and we’re glad we could provide you with a smooth and informative experience. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
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Reply from Plus260 Tech Solutions
Hey Natasha,
Thank you for the feedback!
We are happy to see that you are satisfied with our delivery service.
We look forward to your return!
Quality of service
Quality of service, availability of product, friendly staff and after the sale service👍🏻
March 14, 2024
Reply from Plus260 Tech Solutions
Hey Michelle,
Thank you for your positive feedback!
We are happy to see that you are satisfied with our service, it means so much to us.
We do look forward to your return!
The phone is great and all but ever…
The phone is great and all but ever since i got it i haven’t been able to update my software which really sucks. You can’t do it with the iTunes app because that one is faulty as well.
November 17, 2023
Reply from Plus260 Tech Solutions
Hey Dante,
Thank you for your feedback.
We appreciate the support you have given us however we are concerned with how you are not able to update your software.
Our technical team will reach out to you concerning the matter.
Reply from Plus260 Tech Solutions
Hey Ndiyase,
Thank you for your feedback.
We are glad to be your trusted store!
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Thy have quick response n have good…
Thy have quick response n have good customer service
February 10, 2024
Reply from Plus260 Tech Solutions
Hey Mutale,
Thank you for the review!
We appreciate the support!
Reply from Plus260 Tech Solutions
Hey Nalishebo,
Thank you for the feedback, we appreciate the support!😊
The experience was amazing they have…
The experience was amazing they have excellent customer service.... they updated me through the all process... you can't go wrong with plus260😍😍😍😍
January 16, 2024
Reply from Plus260 Tech Solutions
Hey Cindy,
Thank you for your kind words! We are so glad to hear that you had an excellent experience with our service. We strive to provide the best service possible for our customers. Thank you for choosing Plus 260 Tech Solutions! ☺️
Great customer care
Great customer care: Feedback on my phones location was given to me during the whole process and I was responded to quickly when I inquired further concerning my phone.
January 16, 2024
Reply from Plus260 Tech Solutions
Hey Kumbutso,
Thank you so much for leaving us a review😊
We look forward to your return
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Good iPhone 11 Screen Replacement
Had my iPhone 11 screen replaced, and I'm satisfied with the service.
January 16, 2024
Reply from Plus260 Tech Solutions
Hey Dennis,
Thank you for taking the time to reach out to us.
We apologize for that experience,
Our tech team will give you a call shortly
CHARGER REPLACEMENT
Bought a charging block that malfunctioned after a few days of use. They were able to replace the block and provided a new cable for the inconvenience. Excellent customer service.
December 20, 2023
Reply from Plus260 Tech Solutions
Hey Blessed,
Thank you so much for the review.
We not only appreciate the support but the patience you had through this process!😊
Brilliant customer care very impressed
December 21, 2023
Reply from Plus260 Tech Solutions
Hey Diana,
Thank you so much for the review.
We do appreciate your continued support!
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