Plusus Reviews 

This app is terrible. It took me an hour to submit my timesheet. What should be a quick five-second task of clicking "submit" turned into a frustrating experience with Plusus. Of my five timesheets, three were submitted without issue, but two didn’t work, forcing me to click the "SUBMIT" button repeatedly.

This software is awful. I can't understand why this company is still in business or why the NHS is contracted with such a useless provider. It raises concerns about the prevalence of corruption everywhere.

Compared to other software like Tempre, which makes timesheet submissions seamless and effortless, Plusus remains flawed. This problem hasn't been resolved; my experience in 2022 was the same as it is now in 2026...This is not acceptable....This problem has not been solved; it's the same as when I had to use it in 2022 and now in 2026...Awful

I was re-entered into the NHS pension scheme in spite of fililng the correct forms on time. After over 15 months I am still waiting to get the contribution back. I was told in no uncertain terms that it was a legal requirement to take pension, although a quick look at the government website will make it clear this is untrue for those in my circumstances.
This contract I have waited a month for timesheets, then I was mixed up with a colleague. I think we have both been paid for the same day on call! and so it goes on.
Worse still I cannot find anyone senior to complain to, those in NHS trusts commissioning such services are good at hiding!

Giving a one star was stretching it ! Appalling service. I didn't get paid for weeks then got underpaid the second time they actually paid me. Their 'customer service' (loosely termed) people are rude and unhelpful. I have never experienced anything like this system before and it is ruining a role I would have otherwise enjoyed. Never again will I work where they use this system.

I've been trying to opt out of the pension scheme for months now and the staff have offered next to no help with this. The staff are hard to get hold of over the phone and are extremely rude.
I have no idea why any NHS trust would work with this dinosaur of a company. Absolute joke

The reviews below sum up my experience of this atrocious company.

- Non communicative. I have left several emails and no responses
-Advertising false phone numbers on the internet and the signatures of their employees
- Payments severely delayed
- No information on processes / platforms - left to figure them out by ourselves and sending several emails
- Contracts messed up, P45s and P60s given when not requested, messed up pensions forms
- Do not respond to doctors / agencies - but a very different attitude towards the Trusts who engage with them.

In my limited time of working a fairly new contract in 2022, I have spent anything between 50-60 hours trying to rectify the mistakes they have made - and given that I am a senior physician, I hope this gives any NHS recruitment / managers an idea of how much money they are actually wasting by allying themselves to an unethical, unprofessional and frankly, disgustingly abysmal service. I am looking to terminate my current contract and find a Trust that does not ally itself with Plus Us.

This company is a joke! Having tried multiple portals during contract works, Plusus customer service is non existent! Professionals should stop working for trusts that uses PlusUs to manage their payroll. This company is a disgrace. Payment are delayed, website don’t work, doesn’t respond to queries list goes on. How could they be partnering so many trusts? Their service isn't fit for the purpose. NHS Trusts should seriously look into this before they lose workforce.

Please avoid working for trust that uses PlusUs as you will suffer from the stress they give to you by messing up on your payments. if you have worked with with Tempre, you can feel the difference. Tempre provide world class service with instant responses! Never had problem in payments.

Plus Us function with one lady called Joanna Ashcroft who will reply to your queries with generic automated answers. She doesn’t know what she is doing. How could s company function with such an incompetent person handling queries. For heaven’s shake please close down your company. Pathetic

Appalling service. Avoid any trust that uses this portal if you can. I have done three locum weeks for one trust that uses this portal over 6 months. I have never been paid on time and the average wait is 6 weeks. Plusus try to blame the agency every time saying that the shifts have not been put on by the trust and the agency. They do everything to delay payment and the last occasion I had to submit a timesheet the link appeared 30 minutes after the weekly deadline. Our working lives are stressful enough without these issues.

This disgraceful company has not paid its doctors correctly for over a month. Lack of customer service, co-operation, and communication. Not once have they taken responsibility for this, and hence have never issued an apology to their clients, but rather point the blame to other organisations. Extremely unprofessional in all senses. Multiple concerns and issues have been raised with them, and not a single one has been addressed. This platforms lack of respect for its clients is unacceptable. Avoid at all costs.

Plusus.co.uk is a pay roll portal to submit time sheets. As i have used other portals like Tempre which is fantastic, plusus.co.uk is worst portal i have come across.

Their website is not reliable and you have to wait when you are submitting the time sheet as it takes time to update the status to "submitted". Some time you may have to repeat the process as it wont respond. It is frustrating.

Why can't you upgrade your system to make it instant one click submission process and provide seamless experience? It is consuming time to do this little task. Website is not reliable.

Their communication is also non existent. They have automated replies to your queries by a call handler called Joanna. She do not know what she is doing. When I first started, I had to chase them to get info on submitting time sheets. I had to contact them multiple times to get this sorted and chasing for login details.

Joanna kept sending email on how to login into the portal with no login details! When i asked for my username, she had no idea but she kept sending emails even without checking if i had my login username.

Their website is not responding for last 2 days and i had no updates whatsoever. How do they exist to serve the NHS is question mark? They must be charging lot of money for their worst service, unlikely to be free for the NHS!