Great Way to Lose Money Paid for something last month and emailed repeatedly for updates with no response. There's no number but they wouldn't be helpful if you could speak to someone. The only thi... See more
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The item was as described but delivery was the problem. This seller used counterfeit stamps to post the item. This delayed the item and had to pay the postage again. The royal mail sorting offi... See more
Order wasn't sent next day as expected after spending 1/3rd of the cost on delivery. Nothing delivered for a week now. No reply to multiple emails. Thankfully my email was a relatively small amount.
Placed an order on their website that claims next day delivery weeks ago. No delivery. Tried calling and emailed several times. No reply. Escalated to credit card company for refund.
Company details
Contact info
66 Great North Way, NW4 1HS, London, United Kingdom
- 02034687031
- sales@plutodirect.co.uk
- plutodirect.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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What an excellent company
What an excellent company, order was placed, e mail received promptly, notified when delivery would be, and courier delivered on time and for free. So nice to have such good service.
Quibble-Free Replacement
Quibble-Free Replacement
I had a Manhattan Freeview Recorder/Player, and it had an issue. I reported it to PlutoDirect and upon returning my old unit, they sent me a brand new product. No Quibble, No Stress, Excellent Service. Would highly recommend.
Completely unreliable company
I ordered HD100 satellite cable from Pluto Direct. One week later my order still hadn't arrived. Pluto Direct emailed to say they've cancelled my order with no explanation. I emailed back to ask what had happened. They offered me alternative products which are not what I need. I then checked on their website and they have the cable I need in stock but they've increased the price by £50! So clearly they just cancelled my order, bearing in mind they had processed my payment one week earlier, and then gave me no explanation or excuse.
I've had no reply to my last email to them and, surprise surprise, you can't get them on the phone.
Completely unreliable company and poor customer service. Don't use them. Might appear cheaper but in the long run it'll cost you. Avoid Pluto Direct!
Great service
Genuine product extortionate postage
The product was absolutely fine. My only gripe why oh why do you have to charge £9 postage and packing which consisted of a padded envelope and not much more than a first class stamp. BE UP FRONT JUST CHARGE £30 FREE P&P don’t hide in the postage aisle.
Whatever it was I bought must have been…
Whatever it was I bought must have been okay because I didn't have to complain!
Difficult to source product available…
Difficult to source product available via this retailer with prompt, accurate and trouble free delivery.
Good service arrived on time thanks
Good easy transaction
Fast delivery
Arrived a day early very pleased with…
Arrived a day early very pleased with product
Excellent service
Excellent service. Received my item before estimated date. Good quality.
no problems whatsoever great to deal …
no problems whatsoever great to deal with orders dispatched quickly
would purchase again without any doubt
Speedy service item undamaged on receipt
Youview Remote Control
Was delivered quicker than expected which was good.
It should have included batteries according to product description but none were supplied.
As with other reviews I cannot pair it to operate with my Pioneer TV despite following the Youview instructions on how to set this up. The unit just jams and has to be reset by removing batteries and resetting the remote control in order for it to work with the Youview box.
What a service!
A replacement remote control for my Manhattan Freesat box, ordered around 15.30,,, dispatched. 16.41, Delivered to N. Ireland 10.30 next morning. Says it all really! Well done!
excellent service
Product arrived swiftly and was just as described,worked straight away. Very pleased.
Good Product and thank you for your offer of help , did'nt need it in the end.
I hada problem loading it at first , the company offerd help straight away, so good to find a company like that.
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