Plutus.it  Reviews 

Been a customer on a paid subscription for several years and have been patient as the company tried to evolve but its gone too far now.
As other users have said, the rules are insanely complex and keep changing, usually in ways that penalise long standing customers. Communication and customer service is possibly some of the worst I have ever experienced - they promise 24 hours to turn around a request. In reality it takes weeks and somethimes months for a response. I have been waiting 3 months to close my account and get my money back. And their CEO Danial Daychopan calling a significant number of their customers leeches on X didnt help! They have failed spectacularly.

More problematic though is how misleading their promises are. 3% cashback - its not. It's predicated on a fixed value of their PLUS Reward points being worth £10. So your cashback is a magnitude less than 3%.

Even more problematic is the constant threar of removal of benefits unless you 'stack' a certain amount of their PLU crypto currency. So whilst they arent allowed to promote you to buy it, they get round these rules by creating an environment where you are forced to do so in order to get any use from your monthly subscription.

There also remains lots of problems like being unable to pay money in unless it comes from an account in your name and being unable to withdraw your money once its on the card. Basically its a points card you load with money that costs you a subscription for benefits you can get for free if you look hard enough on the Internet. Do yourself a favour and stick with a normal bank protected by financial regulations - Plutus does neither banking nor rewards well.

This company has gone down the rabbit hole to become just another crypto scam.

They stole our PLU, the customer service doesn't exist anymore, almost feels like talking to bots 99% of the time, and on top of that you now have to pay just to access to your account. Absolute trash, I hope you go bankrupt.

Complain to the Financial Ombudsman if you're in the UK

Their website can't even verify a phone. What a waste of time.

Worst Financial Experience I have ever had. For me this all looks fraudulent. Lost all my advantages/PLU by their change of terms and conditions. After all I have lost money on obligatory subscription and have had simply NO benefit at all. Highlight NOT tecommended

I was a customer of Plutus.it for over a year and initially found the concept promising — using their card to accumulate Plutus rewards, top up monthly, and make the most of various perks. However, over time the platform became increasingly frustrating. They kept changing the rules, introducing new subscriptions, and complicating the user experience to the point where it was no longer worth paying for a subscription.

The final straw was trying to retrieve all the Plutus stored in my account. I contacted customer service multiple times over a span of more than six months. Their responses were extremely slow and in the end, they only transferred 53 pence to my account. Frankly, it felt like a joke and a complete waste of time.

The lack of transparency, the constant changes, and the poor customer support have left a very bad impression. I definitely do not recommend Plutus.it to anyone.

Another addition with a very clear example.

According to plutus communication, I have 3 perks per month with a value of 10 euro and I get "3%" cashback on my purchases.

I did a purchase of 201 euro at a store that is one of my perks.

I received 1,38 PLUS.
Value at this very moment = 1,38 x 0,50 euro = 0,69 for my perk and cashback together.

Instead of 10 euro + 3%, I received a stunning 0,34% return, that's 10x less than the promised cashback, PERK INCLUDED!!! 🤣🤣
According to what they promise and how the system worked before, I should have received 16 euro of value in PLU, based on the current value and not some ridiculous "theoretical value".

And still... They believe there is nothing wrong and there is some universe in which what they say is completely correct...

I repeat, the communication is criminally misleading!
Stay far away from this scam!

A warned man... 😏

My experience with Plutus has been awful. They lost my verified KYC documents and then rudely demanded I submit them again, threatening to close my account when I questioned their unprofessional process.

I agreed to the cancellation, only to find they have now charged me for a subscription on this closed account. To make matters worse, the charge appeared under a different company's name, not 'Plutus', making it very difficult to spot. This is unacceptable and misleading. Their administrative process is a mess and they have serious issues with customer service and billing. I would strongly recommend avoiding them.

Fast response time issue with 2FA resolved near immidiatelly! Love Plutus!

Customer support is responsive for me. But in a bearish altcoin market, PLU struggles to perform well. However, I see significant potential for improvement in better market conditions. It's a highly competitive space, so only time will tell how it evolves.

I had Plutus for 5 years. For the most part they were just unreliable, considering the nature of the project i was trying to be patient and indifferent to it.

The experience i had with Plutus in the past few months changed my opinion of them. Its not just that they are unreliable but they can end up being a liability. Getting help from the support team can be aggravating and time consuming. I ended up just closing my account, not worth the hassle.

I agree with quite a few negative things being said by others on here.

As things are right now, I can't recommend it to anyone. There are better, more reliable and trustworthy alternatives.

I've now been waiting nearly 3 months for a reply to a question from their support team... Support was good once upon a time, now it's an absolute joke.

I've been customer for a while, hoping Plutus would stop the enshittification of their products. To no avail: scam after scam, all trust is eroded.
On top of that, they censor critical comments on Reddit, X and Telegram, and block their authors. The only place where they can't do it is Trustpilot, and everyone can see the result.

Support was perfect. Quick, to the point and very helpful. No issues from me. Really happy to see where Plutus is headed. New features are a great PLUs.

Scam. You can earn PLU or PLUS as they have changed now, but you can not cash them out or change them back. Annoying scam.

The conditions have changed without my approval. I cannot have my money back. It seems that you are earning large cashbacks, but you can transfer only 1 plus (10 euros) per month even if you pay 20 euros per month, so it s not worth it. I am loosing 10 euros per month. I do not wish to buy any gift cards with large fees, I want to be able to swap PLU into euros with a fee less than 3%. Not possible here. Try crypto.com, they are safe.

So many false promises. They deduct everything in FIAT and give you in PLU. It is however always a problem to spend PLU. 10 euro gift card? Pay 1 PLU and 7-8 euro commission. Convert PLU to EUR? limited to 10 euro a month and with 30-50% fee. Withdraw PLU or EURO? Not possible. PLU is constantly dropping in price. And if it is very low, they will increase the amount of PLU you need to have for a certain cashback (cash = PLU, not FIAT), so you drop in % or need to buy extra PLU. Wish I never started this, they are so unfair, constantly make false claims and constantly change the rules (never in your favor). And last: the 5 star reviews here are hired by Plutus to do so.

I’ve rarely seen a platform promise so much and deliver so little.

Plutus advertises 3% cashback, but in reality, that’s just not what you get. The cashback is paid in PLU tokens, and their real value is often way below 3% — more like 0.5% or less once you calculate it properly.

Same story with Perks: you choose something like Spotify, expecting a refund — but again, you’re getting PLU, not euros, and it’s not usable outside their closed system.

You can swap PLU, sure — but at a terrible exchange rate, making it nearly useless.

The customer support is friendly, but the only answer you’ll get is “It’s on our roadmap.”
Well, that roadmap dates back to 2023, and not much has moved since then.

Let’s summarize:
• No Apple Pay support
• No offline payments possible with virtual card
• Virtual card doesn’t work, and the physical card costs ~€9.99
• If you downgrade your plan, your account goes “frozen”, and you’re locked out of the app — including your balance
• Cashback is trapped — you can’t spend it on anything unless you exchange it at a loss

In theory, the 3% crypto cashback sounds amazing — truly unique in Europe.
In practice, it’s barely functional and not even close to competitive with platforms like Bybit, Revolut, or Nexo.

Maybe I’ll revisit when the platform leaves alpha mode. Until then, it feels like 2021 tech in 2025.

I have been an og member of the plutus shop for many years. Rising through the ranks I have attained a great status. I have gone to many of the plutus club get together and have met the highest members of the leadership team including the chief executive who is quite an inspiration of a gentleman with such knowledge in the industry. First I need to mention the great customer service, secondly the free gift cards and I must also tell you if the cashback. Thanks pluto for providing a 5 star service. I will continue enjoying the merchandise very much. It is superb my greatest regards

They said my KYC verification has expired. So, I re-submit the required documentation. One day later, they say that they didn't received the documentation yet and suspend my account. They don't response to messages I sent them. Meanwhile I had two transactions, sent from my bank account to my Plutus balance account. Both transactions have not arrived at my Plutus balance account yet. Without answering me where the money is, they closed the support ticket. In my opinion, they are stealing money. I am going to prepare a case with my lawyer.

An absolutely appalling company! Started out with such promise, and eventually they took everything that people invested into it to gain higher reward levels. Now, any cashback you earn is now a new thing called PLUS, which you can only redeem £10 of a month, as long as you have a £20 a month subscription. Do not use! The customer support is also a joke, and the CEO clearly hasn't got a clue what his users want, or how to run a business for that matter!