My address / post code was chosen for a survey I got £25 for answering general questions online then got another £25 with face to face interview answering further general questions about myself. I fou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was having difficulty making e-vouchers to help pay for my holiday unfortunetly when i spoke to a customer adviser they were unable to pin point why my payment was not being taken but did advic... See more
Company replied
I had a query on a charge showing on my account which I couldn't recall. I completed the online form and within a day I had a lovely response back from Lindsey explaining the charge. I find my card re... See more
Company replied
I get overwhelmed & dismayed by the nature of online transactions. It all gets too much. And, I wasn't looking forward to explaining my problem about a lost voucher code. I needn't have worried! The p... See more
Company replied
Company details
Written by the company
We offer award-winning employee benefits, rewards and recognition all designed to bring more value to people. Together, let’s open up a world of opportunities for your people to enjoy more of what really matters in their lives.
Contact info
United Kingdom
- socials.uk@pluxeegroup.com
- pluxee.uk
4.2
Great
361 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very unfriendly rude 'service' from…
Very unfriendly rude 'service' from Graham. You can provide information to customers without being so rude. Needs better training.
Edit to reply - further rude response from Coral 'Pod Lead' - must be where the agents get their poor attitudes from. Anyway, we spent the £1700 we were trying to spend with Pluxee with a competitor instead.
February 11, 2026
Unprompted review
Reply from Pluxee UK
Hello Emma,
Thank you for taking the time to leave your feedback. We can assure you that we take all matters very seriously and always aim to deliver a high standard of customer service.
We are very sorry that on this occasion we did not meet your expectations. As you may have noticed, there were some phone connection issues at the time, which unfortunately contributed to the problem.
We can confirm that we have spoken to the agent concerned, and further training has been advised to ensure this does not happen again.
Please accept our sincere apologies for any inconvenience caused.
Kind regards,
Pluxee UK
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Had a problem with a voucher the person…
Had a problem with a voucher the person I took me step my step though it and after it worked so big thanks.
February 3, 2026
Unprompted review
Reply from Pluxee UK
Hello Stephen,
Thank you for sharing your recent experience, I am glad to hear we was able to help you, I will be sure to share this with the customer care team.
Warm regards,
Pluxee UK
I had deleted a email for a voucher and…
I had deleted a email for a voucher and couldn't find out who to help me get it back , just by chance I emailed you and within a few days you had resolved my problem and sent me a new voucher, I can't thank you enough
January 30, 2026
Unprompted review
Reply from Pluxee UK
Hello Mrs Tiffney,
Thank you for sharing your recent experience, I am glad to hear we was able to help you, I will be sure to share this with the customer care team.
Warm regards,
Pluxee UK
The system for distributing vouchers doesn't work.
The system for distributing vouchers earned is poor - twice in a row I have had to request help from Customer Services. I am pleased to say that this time I was able to resolve the issue with one phone call
January 16, 2026
Unprompted review
Reply from Pluxee UK
Hello
Thank you for sharing your feedback and I am sorry to hear of your recent experience with our voucher system. I have requested more information from you so I can look into this further.
Have a good day,
Pluxee UK
Outstanding Customer Service, thanks Rebecca!
Rebecca was amazing! I was worried that I'd lost my gift card however she quickly put my mind at ease and quickly and politely resolved the issue. I'm very impressed!
January 12, 2026
Unprompted review
Reply from Pluxee UK
Hello Jon,
Thank you for sharing your recent experience, I am glad to hear we was able to help you, I will sure to share this with Rebecca.
Warm regards,
Pluxee UK
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New website is a disaster
I've been a Sodexo customer for 20 years.
Updated their website (which was always rubbish) during 2025 and it's now an utter sh*tshow.
Payments to providers are always late or simply disappear. Help desk people are nice enough, but ineffective and can't actually fix the issues.
January 1, 2026
Unprompted review
Reply from Pluxee UK
Hello Chris,
Thank you for contacting us and for taking the time to share your feedback.
I am in receipt of your correspondence submitted via the chatbox and subsequent email. I will contact you directly to address the matters raised and to provide further information regarding the timescales for carer payments, as well as relevant guidance on the use of our website.
Kind regards,
Pluxee UK
I had a problem with a gift voucher…
I had a problem with a gift voucher that I’d received, I e.mailed Pluxee and got a reply from Natalie and within minutes she had the problem solved, so brilliant customer support.
Thank you
January 8, 2026
Unprompted review
Reply from Pluxee UK
Hey Chris!
Thank you for sharing your recent experience, I am glad to hear we was able to help you quickly, I will be sure to share your comments with Natalie.
Warm regards,
Pluxee UK
I have been using the eVouchers for a…
I have been using the eVouchers for a couple of weeks using the app on my phone. I saved money recently at Hungry Horse and Bella Italia. I now am getting into the habit of checking the app to see if there is any money off when I am shopping or eating out so I purchase an eVoucher. It's very easy to use.
December 17, 2025
Unprompted review
Reply from Pluxee UK
Hello Nicola,
Thank you for sharing your recent experience, I am glad to hear we was able to help you, and you are starting to make some great savings, I will be sure to share this with the customer care team.
Warm regards,
Pluxee UK
Had a query about a voucher code and…
Had a query about a voucher code and the agent a lovely gentleman was very helpful friendly and patient while he walked me through the steps to redeem it, now im all set for when I want to spend it, again lovely gentleman, thankyou without you id be stuck
December 15, 2025
Unprompted review
Reply from Pluxee UK
Hello Alison,
Thank you for sharing your recent experience, I am glad to hear we was able to help you, I will be sure to share this with the customer care team.
Warm regards,
Pluxee UK
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Very easy to deal with
Very easy to contact and talk through an issue
December 15, 2025
Unprompted review
Reply from Pluxee UK
Hello MC,
Thank you for sharing your recent experience, I am glad to hear we was able to help you, I will be sure to share this with the customer care team.
Warm regards,
Pluxee UK
Reply from Pluxee UK
Hello Ayesha,
Thank you for sharing your recent experience, I am glad to hear we was able to help you, I will be sure to share this with the customer care team.
Warm regards,
Pluxee UK
Pluxee/spree
Pluxee is great for me. I buy things and get money back each time. There is a list of places you can use the card to get money back. It’s easy to load and keep track of. The app needs some attention but their customer service personnel are very helpful.
December 6, 2025
Unprompted review
Reply from Pluxee UK
Hello Kay,
Thank you for sharing your recent experience, I am glad to hear we was able to help you and you are looking forward to making some great savings, I will be sure to share this with the customer care team and development team.
Warm regards,
Pluxee UK
Quick response and helpful resolution…
Quick response and helpful resolution of problem
December 4, 2025
Unprompted review
Reply from Pluxee UK
Hello Sharon,
Thank you for sharing your recent experience, I'm glad to hear you had a quick resolution from our Customer Care Team!
Have a great day!
Pluxee UK
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Had trouble signing in and following…
Had trouble signing in and following the procedure. Phoned them and they helped me through everything. Cannot fault their support Thank you
December 4, 2025
Unprompted review
Reply from Pluxee UK
Hello Alan
Thank you for sharing your recent experience, I'm glad to hear we was able to help you with your query, I will be sure to share your comments with our Customer Care team.
Have a great day!
Pluxee UK
Excellent customer service
Excellent customer service. I phoned and spoke to James who took time and care regarding a transaction. He went the extra mile and more Perfect customer care
December 3, 2025
Unprompted review
Reply from Pluxee UK
Hello Jane,
Thank you for sharing your recent experience, I'm glad to hear we was able to help you with your query, I will be sure to share this with James and the rest of our customer care team.
Warm regards,
More than happy
More than happy, nothing was too much trouble , guided me through what I was looking for step by step, couldn’t have a better experience. Thanks. JJ
November 14, 2025
Unprompted review
Reply from Pluxee UK
Hello John,
Thank you for sharing your recent experience, I am glad to hear we was able to help you, I will be sure to share this with the customer care team.
Warm regards,
Pluxee UK
Lady was very helpful 👏 its a survey I…
Lady was very helpful 👏 its a survey I take part and receive vouchers for taking part 😊
November 25, 2025
Unprompted review
Reply from Pluxee UK
Hello,
Thank you for sharing your recent experience, I am glad to hear we was able to help you 😊 I will be sure to share this with the customer care team.
Warm regards,
Pluxee UK
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Making things easy for non techie-types
I get overwhelmed & dismayed by the nature of online transactions. It all gets too much. And, I wasn't looking forward to explaining my problem about a lost voucher code. I needn't have worried! The person I spoke to was superbly quick on the uptake, and could explain in clear terms all I needed to do. The issue was resolved right away. And, what a pleasure to speak to a human - and one with a sense of humour too! First class work.
November 24, 2025
Unprompted review
Reply from Pluxee UK
Hello Dr Tait,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help you, I will be sure to share this with our Customer Care team.
Have a great day!
Pluxee UK
Customer service...Not!
I had a query about shopping vouchers I had been awarded so rang customer services. Yes the problem was solved by resending emails so we shall see when I spend them next month. But the chap on the phone was not a 'friendly agent' as in the message. He took my email address to resend then just cut me off. I was left hanging for a...That's been done for you etc. And nothing ... Manners costs nothing.
November 19, 2025
Unprompted review
Reply from Pluxee UK
Hello Pauline
Thanks for taking the time to share your feedback. I’m glad to hear the voucher issue was sorted by resending the email. I’m really sorry the call ended without notice, after reviewing it, it looks like there was a technical issue. We’re sorry about that.
Take Care,
Pluxee UK
EXCELLENT CUSTOMER SERVICE and such a USEFUL CARD TO HAVE
I had a query on a charge showing on my account which I couldn't recall. I completed the online form and within a day I had a lovely response back from Lindsey explaining the charge. I find my card really useful and a great aid in budgeting and keeping track of my spending. I don't often earn cashback on the places I use my card in but that's not my main reason for using it.
November 13, 2025
Unprompted review
Reply from Pluxee UK
Hello Mrs Pea,
Thank you for sharing your recent experience, I am pleased to hear you are finding the Pluxee card easy to use and you are making some great savings😊 I'm glad to hear we was able to help you with your query, I will be sure to share this with the customer care team.
Warm regards,
Pluxee UK
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