Pocket FM - #1 Audio Series Platform Reviews 2,467

TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the pricing structure, finding it to be very expensive and feeling that the cost increased significantly over time. Customers also reported issues with the app's functionality, including problems with episodes not resuming where they left off, purchased coins not appearing, and the app randomly closing or resetting progress. Some people were also dissatisfied with the product itself, noting that stories could become illogical or that the pacing was too slow. Additionally, several users mentioned difficulties with the payment system, such as coins disappearing or the inability to track purchases.

What people talk about most

Price

Reviewers highlight negative aspects of price, consistently expressing dissatisfaction with the cost. Many... See more

Product

People report ambiguous experiences with the product. Many customers express frustration with the coin-based... See more

Application

Customers had negative experiences with the app, citing it as expensive. Many reviewers reported issues such... See more

Payment

Consumers find payment to be a source of frustration. Many reviewers report hidden charges, issues with coin... See more

User experience

Users describe negative interactions with the user experience. Many reviewers report issues such as the app... See more

Reviews shaping this summary

Rated 2 out of 5 stars

These are scammers ,you all say watch free then charge alot to watch ,am about to delete your app ,now you want us to pay to watch heart of a phoenix I am not paying to watch no more wickedness at its... See more

Rated 2 out of 5 stars

This company could have an easy way to contact customer service when a person is having an issue, but it appears there is no such department. The story I've been following doesn't always resume... See more

Rated 2 out of 5 stars

Be careful. High cost expense. Not value for money. Considering cost you would also expect better AI and clearer chapter separation, or narration with more voice differences. There are good stories wh... See more

Rated 2 out of 5 stars

I had a monthly Pocket FM unlocked 2 hours per audio book per day across the platform. This worked as advertised until last month. My subscription renewed on.9-8-25. Episodes were unlocked throug... See more


Company details

  1. Media Company

Written by the company

Pocket FM is a leading audio series platform revolutionizing the way stories are told. The company has pioneered and nurtured the audio series category, an episodic form of storytelling, and presently has the most diverse audio series library. The platform offers a varied range of audio series across various genres, including drama, romance, horror, thriller, sci-fi, and more. With its strong blockbuster engine, the platform is consistently producing $10 million audio series. It curates personalized experiences for its 130 million listener community worldwide, ensuring that every story finds its perfect listener. It empowers talented writers and storytellers to thrive, fostering a vibrant community of 250,000 storytellers globally.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Total waste of time. my…

For no reason all my episodes on all my stories have have been lost mid story. I either delete and leave every book half read, or start again with same system of an episode or 2 a day or pay again! Shocking!!
Nothing but theft.

March 1, 2025
Unprompted review
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Rated 1 out of 5 stars

This app keeps trying to force you to…

This app keeps trying to force you to listen to stories you have no interest in. Even when you pay to listen to the story of your choice.

How disrespectful!

Bait and switch is illegal in the US according to the U.C.C code.

February 26, 2025
Unprompted review
Rated 3 out of 5 stars

Don't use this application

My story is very good and I can give 5 stars for that. I am now on the second chapter with only one 1episode free and 2 more episodes free when watching adverts ( on first chapter was 3 episodes free and after you can unlock two more by watching adverts) Now it takes me so long time to read the book and for that reason I not will be reading chapter 3 and
will be deleting the app. And one more thing that is annoying, when you finish reading your free part on the day, they automatically start reading different stories without you asking, and that annoys me every day. I better buy that book and put it on my shelf after reading or buy a book on the Audible app. Nice stories but rubbish app. I don't advise using this app to my friends or enemies.

February 26, 2025
Unprompted review
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Rated 3 out of 5 stars

Don’t be disappointed if the story changes in the middle

The stories that I have listened to on Pocket FM start out very interesting and the plot is really good, but about halfway in the characters personalities change the family’s disappear, the friends disappear, and it becomes very disappointing. And you keep listening, because you keep wanting the original story to come back and it never does. It feels like you’ve lost the family that you’ve been reading about and you end up getting these idiots that were strong individuals.

February 23, 2025
Unprompted review
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Rated 2 out of 5 stars

The story is good, but Pocket FM sucks.

I am enjoying the story, the Duke's Masked Bride, very much. The are errors with spelling and grammar, but I can overlook that.
The price to hear episodes is too high. So far I have managed to use other options in order to listen to the series, but I don't know how long I will be able to do so.
What I can't overlook is the narration or the voices used by the reader. There is only one woman doing it and I feel sorry for her because there are 24 or 25 voices. It's a period piece, 1700's approximately. She's had to resort to giving her latest character a Jersey Shore accent. There should be at least one other reader, if not two more. It would certainly improve the listening experience.
Another thing that I find annoying is that I cannot leave a comment at the end of an episode. I can reply to someone else's comment, which is hardly helpful.
Their is no customer support. The FAQ is limited, so if your problem isn't included too bad. If you try their chat option with the help bot it's the same categories as in the FAQ. I can't add an original question.
The AI pictures drive me nuts. As each picture gives way to the next, the clothing on the characters changes. One guy was in chainmail and others are in 3 piece suits. Every woman is blond except for the dress maker who has brown hair, cut short, when it should be long. The heroine has a scarred face, but she is shown repeatedly as not having any scar.
Lastly, the author of the series I am currently listening to has not done her research. Some of her characters are from the nobility, but she doesn't use the correct form for addressing them. Their is running water in the homes, but no central heating or lighting. way too many inconsistencies
I don't think this is the best service out there.

February 21, 2025
Unprompted review
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