The Pod Company Reviews 3,171

We absolutely love the sauna pod so far. We keep it covered outside and so far have been able to consistently get to 185 and even up to 200. The outside temp has been around 70-75.

We have had a couple issues where the heater randomly stops producing heat, it seems to work again after a few hours but not sure what was causing it. The Pod Company was quick to get out a replacement.

Customer service was very responsive. Excited to try the sauna pod 2.0 !

Alex was quick to respond and resolve the issue!

The sauna pod is brilliant. Me and my partner use it every day. We are both already experiencing the health benefits of using a sauna, and it is so convenient not having to drive to gym. I was going to use the pod this morning but the heater was making funny noises. I emailed the customer service and within a couple of hours I received a response from Alex confirming that a new pod has been sent out. I wish all companied were like this. Thank you Alex for your prompt response and brilliant efficiency.

The product never worked as advertised. To reach the desired temp, you need to insulate it with blankets. A little frustrating. 3 months into the purchase and heater stops maintaining temperature. The sauna rapidly cools to 140 and will not heat up. The company says this is a safety mechanism for the electric components and will not replace the heater. Basically admitting the sauna pod does not work as advertised. They should be sued for false advertisement.

Email correspondence and response was great. Looking forward to receiving my bundle.

What great customer service! Alex was quick to response and had a resolution for me to solve my issue fast. It’s great to know there are companies that still have real people providing excellent support!

Ricardo was my absolute lifesaver! He calmly talked me through everything and every question I had.

I had an issue with my chiller and the team responded incredibly fast. They helped walk me through the troubleshooting steps and stayed in communication the entire time. When we confirmed the issue, they immediately arranged a warranty replacement and made the whole process smooth and easy.

I already love the product, but this level of customer support really proves how amazing this team, brand, and community are. It’s rare to see a company stand behind their product the way they do.

Highly recommend

I worked with Nitsa on my issue and she solved it the first time. There was an issue with my heater and after I sent a video of the issue, they mailed me out a new heater immediately. Didn't question if I did something to cause the issue, just trusted me as a person and sent it out. Nice work.

NItsa was great with getting me my replacement

Ricardo was a big help with all my questions.

I am really enjoying my Sauna Pod. When an issue with the heater popped up, customer service took great care of me resolving the issue.

I was attended by Anna and I would like to say that her professionalism and the immediate actions on the problem I had with my ice pod solved with speed and excellence.

Thank you Anna. All the best !!!

Had a pod for a few months and wanted to get a chiller. Ashley was very helpful with my purchase. Would highly recommend The Pod Company.

The customer service with these guys is insanely good! I’ve been using a pod daily for a couple of years and a chiller for about a year. The products work, the company stands behind it and if an issue arises they take care of it. Beyond all of this, the communication is excellent. Thank you for restoring my faith in customer service!

Received the POD sauna
-set up easy- small part broken on arrival- contacted company -immediately sent replacement- no hassle- sauna so far is really nice - easy-
Happy with purchase and customer service.

The Pod company was very helpful with my order and Alex took care of everything on their end so I could rest easy knowing my new chiller was on the way!

The sauna pod didn't work out-of-the box as advertised due to lower heater output. However, the team met my needs with amazing support and I am now extremely happy with my smoking-hot indoor sauna tent.

Tamara was my customer-facing rep and was helpful, positive, and a pleasure to work with.

The sauna is advertised as being able to reach 185 degrees, but I have never gotten it hotter than 145-150 after an hour of heating. Saunas need to reach at least 150 degrees in order for them to be beneficial to cardiovascular health, and this barely reaches that threshold, and only after A LOT of help. It's important that the ambient air around the sauna be at least 70 degrees, that moving blankets or woolen blankets be draped all over it and around it, and that the heater is plugged into its own 20A outlet; with those three things in place, it still takes an hour to get it to 145-150. After about a half hour of heating, it'll definitely reach about 130, which is hot enough to sweat, but if you're looking for the actual cardiovascular health benefits of taking saunas, put the extra effort in to get it hot enough.