Poetinity Reviews 

30th September I made an order. Until now I still have nothing. In the meantime I have mailed them over 6 times now, on 2 different email addresses, info@poetinity and customerservice@poetinity (.com)

Stilk no reply! Where is my order, it still hasn't been shipped out or anything. My order ID is EXH70584. I would like to know if my order will still come, or that I have to get my money back via PayPal.

Ordered on Oct 7 an item not marked as pre-order. Based on the shipping info provided at the time of purchase, it was to be shipped within five business days. So, Oct 14. It never shipped. I reached out on Oct 29 seeking an update, they replied "So sorry, let me check" instead of just updating me in that email and then they never replied again. I sent three follow ups and was ignored every time. I noticed the item price has nearly doubled since I ordered as well.
I also noticed they are now replying to everyone's low rating reviews here. Claiming shipments lost in August. Shipments lost in June. Courier issues and warehouse mix ups. Seems like they are full of .....'excuses". I'm sure they'll find time to respond to this review but not any of my emails. An absolute nightmare experience, and now after reading reviews, I wonder if the dress would have even looked anything like the image. In the end, I don't know if it is a scam. I do know I'll NEVER order from them again

Update: /r @poetinity "complex craftsmanship and specialized production steps that took longer than anticipated" meanwhile the dress looks nothing like their photos and the underlying fabric is a different color from the pictures.

It took them more than 2 months to ship my order. Customer service (after looooong waits and many emails) kept telling me the same thing: "This item is currently in production and is expected to ship within a few business days. We'll update the tracking status as soon as it's dispatched. Thank you for your support!"
Why don't I get notified if the item I have already paid for is not in stock? I needed that dress for an event, had to change everithing last minute, because A MONTH is not enough for them.


Order ID
XFZ08789
Order time
2026-08-18 12:21:10
.......
Your express has been delivered
Oct 28 2026 11:29 am · RO

It's been 2 months and I haven't received my order. Customer support is as bad as it can be. Wouldn't recommend.

Update: that "refund" from their reply... 0. They didn't contact me, didn't email me, nothing.

This is a huge scam. Thieves who'll just takes your money and disappear. BEWARE!

My order never came after nearly 2 months. They don’t even reply to my emails—and never any refund of my money. I’m very sorry I made this purchase

There came a reply from the company, but until now there is no change. I don’t have either my purchase nor my refund

They stock dresses that claim to offer different height options...customer service denied this and told me that's only for bulk orders.

No delivery. No communication. PayPal issued me a refund. Very disappointed because the kimono I ordered looked so pretty.

**Addendum** I thank Poetinity very much for responding to this. They had the option not to. I will also say the styles I see on their website still seem very appealing. If they have updated their system to being more responsive to their customers, I may order in the future. Thank you!

Beware of this company! I had one of the worst experiences. They sent the wrong size in two of my items, yet another item was so poorly sewn as to be completely unwearable, and another item they sent me the completely wrong dress. Customer service is horrible, non-responsive and there is no resolution. Thankfully, I opened a case with PayPal and they sided in my favor.

So I had a very bad experience with Poetinity as a online store. I am disappointed due to the shipping/delivery because about half of my order came to my address and it came at least 2 and half month after my order date. I already email them and they replied about 4 days later claiming it was a weight limitation due to import. It was sent to me and received within less than 2 weeks; then only to be much more furious that the remaining order gave me the 'wrong item'. I have yet to hear from them because I already sent them a following email recently however; one of the two hairpins I ordered had broke after attempting to try it on today. The hairpin bent and it seemed poorly made or not durable. After this terrible experience, I will not order from this store and its a shame for me. The clothes are beautiful but service is lacking along with quality.

I was a bit worried after reading the mixed reviews but everything turned out fine. I got a confirmation email instantly and the item arrived to Europe in exactly 14 days. The item itself looks like on the picture, didn’t notice anything bad about quality. I wear EU32 and ordered an M because I know that clothes made by Asian brands tend to run small and it fits me well, could‘ve gone with S as well. Will order again.

Item was nothing like the photograph, decorative parts completely missing, material extremely cheap and flimsy, no email confirmation of order so very hard to confirm refund. I highly advise you against purchasing from this site!

Update - no response from the seller, still no proof of purchase but was able to get a refund from Paypal due to item received looking so different from the one on the site.

It arrived on time and is so pretty however i didn’t receive a confirmation email which made me anxious!