Point Reviews 4,896

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The overall service is frequently described as excellent, with consumers noting the efficiency and ease of their experience, along with quick response times and a smooth user journey. However, some customers also noted issues with communication, specifically mentioning difficulties reaching staff for insurance-related matters or their account manager. A few people expressed dissatisfaction with the customer service and communication, citing instances where their appraisal was incorrect or they struggled to get a straight answer.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process informative,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the supportive, knowledgeable, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting the prompt, efficient, and... See more

Response time

People report positive experiences with response times. Customers consistently praise the prompt and... See more

Based on these reviews

Rated 5 out of 5 stars

Everyone I dealt with at Point was a pleasure, especially Jennifer Amador and Amber Berry. Point is very fortunate to have these women on its Team. They were very responsive, knowledgeable, but most o... See more

Company replied

Rated 5 out of 5 stars

Point makes what seems an impossible thing to understand easier. All questions were answered well and made for clear understanding. There online teaching tools were excellect. And the speed of the p... See more

Company replied

Rated 5 out of 5 stars

I really enjoyed working with the professionals from point. The only downfall I have is trying to reach staff regarding insurance papers that are needed and/or trying to reach my account manager. No o... See more

Company replied

Rated 5 out of 5 stars

We have been very impressed with the staff of Point that we have worked with. They are incredibly thorough. They listen! They make sure everything is correct. They treat the customer right! I can... See more

Company replied


Company details

  1. #62 of 182 best companies in Alternative Financial Service
  2. #101 of 250 best companies in Non-Bank Financial Service

Written by the company

Point Digital Finance helps homeowners access the wealth locked up in their home equity with a new type of financial product called a home equity investment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 5 out of 5 stars

Well done

Helpful, professional, and supportive throughout the entire process. I was impressed.

April 7, 2026
Point logo

Reply from Point

Thank you! We’re glad you found the team helpful, professional, and supportive throughout your experience. We truly appreciate you sharing your feedback!

Rated 5 out of 5 stars

Enjoyable Experience

Everyone I worked with were very knowledgeable, professional and enjoyable to talk to. Made everything easy for me.

April 9, 2026
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Reply from Point

Thank you so much! We’re happy to hear you found the team knowledgeable, professional, and easy to work with. We appreciate your feedback!

Rated 5 out of 5 stars

Point did a great job explaining…

Point did a great job explaining everything to me! Very professional every step of the way!! I recommend this company to anyone seeking a HEI provider!!!

March 16, 2026
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Reply from Point

Thank you! We’re happy to hear our team did a great job explaining everything and supporting you throughout the process. We appreciate your recommendation!

Rated 5 out of 5 stars

The Mortgage Process

The entire team of representatives for Point were patient, understanding and helpful.

They did their part to navigate the complex and dependency issues associated with the mortgage process.

Some of the backend (application processes) at times provided some hurdles but, the team did a great job of helping me to understand/overcome those hurdles in a timely manner.

March 25, 2026
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Reply from Point

Thank you for sharing your experience! We’re glad to hear our team was patient, helpful, and able to support you through the process and any hurdles along the way. We truly appreciate your feedback!

Rated 5 out of 5 stars

Good communication

Good communication, on the steps needed to complete application, easy & smooth process and looking forward to working with point in future, highly recommend them in your next HEI , thank you 😊

April 6, 2026
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Reply from Point

Thank you! We’re glad to hear communication was clear and the process felt smooth and easy.

Rated 5 out of 5 stars

God answered my prayers on 3/17/26

God answered my prayers on 3/17/26, St. Patricks' Day. I have been trying since 6/9/2023. Point is a hand from God. Every step in the process was easy and informative. All people that I spoke to, emailed or text, were gracious, educated, respectful and patient.

April 9, 2026
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Reply from Point

Thank you so much for your heartfelt review! We’re honored to hear the process felt easy, informative, and supportive throughout. We truly appreciate your kind words and trust in Point!

Rated 5 out of 5 stars

Entire process fast and easy.

Point made the entire process fast and easy. I had a quick offer and after providing the necessary docs was given a final offer, with a closing date range. In addition, I was guided from the beginning by a terrific account manager, Joseph T., who answered all of my many questions, about the HEI product. In fact, upon my request, he provided a sample of the agreement, for my further review. Finally, I would recommend Point, for homeowners who are looking for something different from the traditional Heloc, or Home Equity loan.

April 9, 2026
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Reply from Point

Thank you for sharing your experience! We’re glad to hear the process was fast, clear, and that our team was able to guide you every step of the way.

Rated 4 out of 5 stars

The biggest problem was the length of…

The biggest problem was the length of time it took to get an appraisal and then to get it completed

April 9, 2026
Point logo

Reply from Point

Thank you for your feedback. We understand the appraisal timeline can be frustrating at times, and we appreciate your patience throughout the process. We’re glad to hear that things were ultimately completed, and we appreciate you sharing your experience.

Rated 4 out of 5 stars

I think the only hiccup was due to the…

I think the only hiccup was due to the county record of deeds department. Point has been great.

April 9, 2026
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Reply from Point

Thank you! We’re glad to hear the main delay was due to the county records process and that your experience with Point itself was positive.

Rated 5 out of 5 stars

After researching equity sharing…

After researching equity sharing companies found point to have lower upfront fees longer repayment terms and keep you informed at each step and assign people to help you as you go along in the process,

April 9, 2026
Point logo

Reply from Point

Thank you for your thoughtful feedback! We’re happy to hear you appreciated the transparency, guidance, and support throughout the process.

Rated 5 out of 5 stars

My primary contact has been Jason…

My primary contact has been Jason LaCour, he and all of his associates have been very helpful, responsive and professional. All of my questions have been answered to my satisfaction.

April 9, 2026
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Reply from Point

Thank you! We’re glad to hear Jason and the team were helpful, responsive, and professional throughout your experience.

Rated 4 out of 5 stars

The process was pretty easy but did…

The process was pretty easy but did take time. They lower your appraisal by 25% which they don't tell you till late in the game. Anytime I called on the phone someone did answer and helped as best they can. Anyone from the staff I dealt with was pretty professional and helpful. Didn't get funded yet so we'll see how that goes..

April 9, 2026
Point logo

Reply from Point

Thank you for your honest feedback. We’re glad to hear our team was helpful and professional throughout your experience, and we appreciate you sharing your thoughts on the process. We value your input as we continue to improve.

Rated 5 out of 5 stars

Everyone was on point.

Everyone was extremely helpful in guiding me in the Loan process.
Everything was done in a timely fashion.

April 9, 2026
Point logo

Reply from Point

Thank you! We’re glad to hear our team was helpful and that the process moved in a timely and smooth manner.

Rated 5 out of 5 stars

Such a seamless process.

Such a seamless process.. I was always expecting to run into a difficult obstacle but there was always clear guidance and easy next steps to follow. My point person, Sasha, was a great support and my financial advisor, Tara, was incredibly helpful. Also.. the website is straightforward and easy to follow.

April 9, 2026
Point logo

Reply from Point

Thank you for sharing your experience! We’re happy to hear the process felt seamless and that our team and platform provided clear support throughout.

Rated 5 out of 5 stars

Great Company

This company is very thorough with the way they handled business. I would recommend them.

Elva Bruce

April 7, 2026
Point logo

Reply from Point

Thank you! We’re glad to hear you found the process thorough and that you would recommend Point.

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