Pointons Group Reviews 

Kerry and the team are amazing. Such great communication, can’t do enough for you. Also after I had moved in the property she was still very helpful and very prompt with help after the move in. Breath of fresh air. Thank you. Tommy

One of my Coventry flats has been consistently managed by Pointon's since they took over my previous Letting Agents portfolio in 2021. I was slightly concerned as I had a great relationship after being with the former company for several years.

I needn't have worried, Pointon's took over the management seamlessly, and I have experienced good communication (a rarity in any industry in 2026), maintenance issues acted upon and dealt with immediately as they arose, and nerve calming professionalism.

I've been concerned about the recent legislation updates that have been implemented in May 2026, and Daniel has swiftly and thoroughly put my mind at rest.

After making the rookie mistake of trying to put properties with some of the bigger National Chains and being bitterly disappointed with the service that was provided, I cannot recommend Pointon's enough to any Landlords or Tenants in the Coventry/Warwickshire area.

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We would recommend Pointons for House Sales as we thought they were excellent in what they did for us,very informative,and kept us updated on a regular basis,we were very impressed with their work

Do NOT rent with Pointons if you want to be ignored for months on end about issues that need fixing. I had a flat inspection in October, and told Ethan Pointon a list of things that have broken or aren’t working as they should, for the price I pay of 875£ a month. I have called them probably 20 times between October till now, along with multiple emails of why things haven’t been fixed yet. I was then told that they had nothing on the system about the issues, even though I had told them twice and emailed the issues over. No answers. A massive waste of time, and no duty of care for their residents. Don’t waste your time renting with them, as all they want is the money and don’t care about the living conditions.

I have been involved with trying to purchase a property which was in a very complex structure of probate and trusts Luca at Pointons has shown such tenacity in working through all the minefield of people involved keeping me n the picture despite the fact I was out of the country whilst he was dealing with it. He also succeeded in finding me a suitable buyer for my house showing them around in my absence and communicating updates of the situation to me via email and phone.

Tenant found were good, payments on time and payments have been prompt

I would not use Pointons again to manage my rental property. They neglected to follow up on the maintenance of a repair issue that could've resulted into a serious health issue. In addition to that they refuse to take any accountability for the issue/ damages which had occurred. They had ceased communication to me by email in order to avoid their responsibility.

The process of selling our property through Pointons did not run smoothly. I was disappointed with the poor communication of some staff. I even emailed James, the Director who did not reply to my email regarding issues with the service provided.
Moreover, the buyer’s solicitors who were appointed through Pointons own panel solicitors caused further unnecessary delays also due to lack of communication, so I would not recommend using their panel solicitors.
Overall, not a good experience as the agency focused more on profit than customer satisfaction.

We found our home through Pointons. We used Nuneaton branch and Senior Estate Agent Lee was brilliant and very helpful in a very stressful time. Thank you and good luck.