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Review summary

Created with AI, based on recent reviews

Looking at 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting its efficiency and reliability, with many items arriving on time and in perfect condition. The staff, including office personnel and drivers, are frequently commended for their helpfulness, professionalism, and friendly demeanor. People also appreciate the excellent customer service and quick response times to inquiries, making the entire process smooth and stress-free. However, some people were dissatisfied with delays in delivery times and a lack of clear communication regarding these changes. A few customers also reported issues with the professionalism of some drivers, specifically mentioning rudeness and anger when confronted with feedback.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the clear communication,... See more

Service

Reviewers mention positive feedback about service, highlighting its excellence, reliability, and efficiency.... See more

Staff

Consumers consistently express satisfaction with the staff. Reviewers frequently highlight the team's... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight quick and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the clear, precise,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to ship 2 larger items from Netherlands to Portugal and this was by far the best experience ever. Collected on Sept 27th and delivered Oct 3rd. Communication from Lisa and Edgars very clear an... See more

Rated 5 out of 5 stars

Excellent service. Flawless. Constant communication throughout the entire process. Quick replies to emails and clear information about collection and delivery times etc. Driver was happy to assis... See more

Rated 5 out of 5 stars

We had to transport our vespa from northern germany to southern italy and everything went really good. The collection and the delivery was on time, there was always a quick and friendly support. The... See more


Company details

  1. Transportation Service
  2. Shipping Service

Written by the company

We are a UK registered and based company with six Mercedes sprinter vans departing from the United Kingdom, Spain and Latvia. Each of our vans have tours between more than 20 countries at least twice per month. We have 9 years experience and our drivers are always taking best care of all customer belongings. For now our drivers regularly transport personal belongings, house/flat moves, artworks and antique furniture, all kinds of motorbikes between Portugal, Spain (including Mallorca, Ibiza and Menorca), France, Monaco, United Kingdom, Northern Ireland, Ireland, Belgium, The Netherlands, Germany, Luxembourg, Switzerland, Lichtenstein, Austria, Czech Republic, Croatia, Italy (including Sicily, Sardinia), Greece (including Crete), Denmark, Norway, Sweden, Finland, Estonia, Latvia, Lithuania, Poland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

308 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top notch!

Top notch. Reaction speed, Transparency, communication, speed for delivery and quality of handling high value goods. Not to forget a competitive offer. I asked them to transport a BMW S1000XR from Hannover to Netherlands.

November 26, 2025
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Rated 5 out of 5 stars

International motorbike transport

Before transport: Clear and fast communication, even throughout the weekend.
The transport of my motorbike was carried out in a timely and orderly manner, for a good price. No complaints at all about planning, the payment department, or the transport driver himself. Everyone was friendly and knew what they were doing. Hugely recommended!

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

all the way PERFECT as always !

As a regular customer, I can only recommend them again and again. TOP

From the service provided by Lisa to the drivers, Armands was very friendly, as were the others. See you again soon!

November 18, 2025
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Rated 5 out of 5 stars

UK to Germany delivery

I had a large chair picked up from UK and delivered to Germany. The delivery was easy to arrange with the contact in the office and the driver responding quickly to emails / messages. The chair was picked up and few days after a partial payment and delivered the next day. Driver was polite and helpful. Price was considerably cheaper than other offers i received. Would definitely use this company again. Thank you!

November 17, 2025
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Rated 5 out of 5 stars

Experience hassle-free and efficient service.

I had an item that needed to be transported from Madrid to the UK. Pointpicker were outstanding throughout the process. The paperwork and communication were perfectly handled, making the whole experience hassle-free. Their customer service made me feel assured. I will definitely use their services again!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience!

Excellent experience!
Fast replies to inquiries, smooth delivery process (and a big thank you to the driver who helped carrying our little chest to the second floor)!

November 6, 2025
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Rated 5 out of 5 stars

Three Years +++ of Great Service

I’ve been using Pointpicker for more than 3 years for transports all over Europe, and honestly, there’s no better company out there! Communication is always smooth, quotes are fair, and deliveries are dependable. The drivers are super friendly and always willing to help!

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Mr S lewis

Great communication, picked package in France, on time as arranged communicated through process and delivered as agreed in UK.
would use again.

October 31, 2025
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Rated 5 out of 5 stars

Excellent service and good communication

Excellent service.
Flawless.
Constant communication throughout the entire process. Quick replies to emails and clear information about collection and delivery times etc.
Driver was happy to assist with the loading and unloading work.
They do as they say (which is exactly what you are looking for with these kind of services).
Pleased with the service. Will work with them again.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. I've rarely found such attention, friendliness, and precision in a transport company. I recommend them without a doubt!

October 31, 2025
Unprompted review

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