pokejapan.com Reviews 67

never received my order from over a year ago

Made a $400 purchase from this store last year. No response. No feedback. No money return. No customer support. SCAM 1O1

More like a year but still, MY ORDER ISNT HERE YET IT NEVER WiLL

I would give 0 stars, please be aware that they’re not trustful and will not send your order out. First they say ‘health issues’ but seriously just refund if that’s the problem 😉 they just scam and lie

The same team has taken over another site! TitanToyz is doing the exact same thing now. Do NOT BUY FROM TitanToyz this is Dominic all over again!

SCAMMMM I ORDERED $200 worth of cards 4 months or so ago. Nothing came, can’t get in touch, no response. I’m pissed

Placed my order back in October for Christmas 2022, sent several email inquiries for shipping date and tracking number, they emailed me back stating delays, will be shipping is a certain amount of day, last email sent , I received an email back stating oversold, not shipping and not giving refunds to contact my method of payment and request a refund if I can get one after the time frame I was waiting on this order , when I checked the website, it said closed due to illness and would not be back open, they are frauds and did it in a way to try to prevent a charge back from method of payment, I submitted a request for money back from method of payment and launched a request for investigation,

It has been over 70 days since my order and I still have had no update on its status. I get no response to my emails and their website makes it appear they’re out of business. Very frustrated!

Should be no stars do not trust this company. Scammers are from this company.

Since this website is obviously a scam and no longer existent, reviewing my experience is more or less pointless. I was scammed like all the other people here but I got my money back after a chargeback. The reason for me writing these lines is the absolute mail I received from PokéJapan today which is hilarious in its complete weirdness. Read for yourself:

"Regarding your orders.

Hello

This email is to let you know that PokeJapan has had extreme problems and owes a lot of people money and cannot fulfil all the current orders or issue refunds.

You are going to need to contact whatever payment service you used to pay andrequest a chargeback for the transaction.

After this email is sent there might be emails that follow saying this is untrue. Please do not get convicted that you will ever get a refund or the order. There are over 3000 orders not sent out.

How to chargeback (might differ so call your bank/service provider):
As a rule, consumers have between 60 and 120 days from the time of the original purchase to file a chargeback.

After that, the card companies give merchants 45 days to respond, should theywant to dispute the claim. These are the rules of the credit card processing companies, and they vary according to the card issuer whether they be Visa, Mastercard,American Express, or Discover card.

After the merchant submits their response, the merchant bank will investigate thecase and come out with a decision. In case there is a need for arbitration, the entire process can take much longer to complete.

Regards, Not PokeJapan"

I have no earthly clue what this even is. And yes, this was actually sent through Shopify from the PokéJapan support address. I don't even care at this point since I did get my money back. I just thought people could use a laugh.

They took our money and we never received the cards. What are other people doing? There isn’t even a customer service email to reach them at. How do we report this to others?

We ordered V_star boxes in December last year. Now there is no shipment still and no reply from them. Looks like this company has ceased to exist except for receiving the payments... Now I applied for money payback through my credit card company.

Been waiting for 4 boxes of v star universe. I have not received no type of update after I have repeatedly contacted admin.. I placed my order December 3 and have gotten no reply from support.

First time buying from here. I preordered Vstar universe (&other bits) for a Christmas present. Preordered on 30th November. Released 2nd December. I sent so many emails regarding when my items would be dispatched as they were Christmas presents.I had one response assuring me my items would be shipped that week & received in mid December! Then a few weeks later I email again & even check back on the website & it was saying the website was closed.. but my items should’ve already been shipped & received by this point as promised & they wasn’t. I haven’t heard since. My bf has ordered from here before & had no problems. So I can’t say they’re a scam as my bf has paid and received orders in the past…

I’ve had to get a refund back from my bank today & that was a stressful process & they’re chasing it all up with pokejapan. This was the main present & came to over £100 in total & I paid for express delivery too. So knowing it probably wouldn’t arrive intime (which it didn’t and never was dispatched) I had to spend more money on replacement presents. I personally didn’t have a joyful experience & I’d be to anxious to ever order from these again in future due to lack of communication & false information about my delivery.
(Ordered 30th November. Date today 1st February)

Scammers. Never received item. Spent £500

Scammer! Did not send order! Do not trust!

Pre ordered vstar universe booster box and I never received it. I just made a claim to dispute the charge once I found out their website is down.

Purchased over $100.00 worth on December 16th. Paid $25.00 extra for 3-10 business days shipping. Still have not received my package or any update now there website is down due to “family sickness” seems like a scam to me if there website ever goes back up I would suggest never buying from them!

Wow what a bad business, never sent items from my preorder. Not only that sent emails to claim they had delays for product and because of high demand delay, delay. Only to now see their website offline? No response from them since. Never buy again

I have ordered £200 worth of goods from this website for Christmas and none of them came and it was just a delievery late email that’s it and I contacted them no response. DO NOT BUY FROM THIS WEBSITE