I purchased a birthday card fo my…
I purchased a birthday card fo my brother and this is such a sick idea! He really loved pokemon so this was the perfect gift idea for him, quick delivery and great communications!
June 1, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.6
Average
12 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Got this as a father's Day present
Got this as a father's Day present, really good quality and high quality cards, everything went smoothly
July 20, 2026
Unprompted review
Don't waste your time with this place
Don't waste your time with this place. They have communicated with me once that they dont have the case and I told them if they can't get me the case and the card before a certain date, they can refund me the case value. I have gotten no communication after that. Next couple of days I get my card amd I thought the case would be there because no one has communicated even though I tried to reached them on WhatsApp so I can get a confirmation on what's happening. But nothing. Dead silence. I haven't even gotten my refund. After several attempts, I have been ignored. The card isn't the best quality. Feels really cheap. Honestly feels like I'm been scammed. I paid R585( with taxes and courier). Honestly not worth it.
July 14, 2026
Unprompted review
Reply from Pokelove
Hey there
We're so sorry to hear about your experience.
I would just like to clear up a few things
1 - "I thought the case would be there because no one has communicated"
At the beginning of your message, you said that there was correspondence via email stating that the case was out of stock, on that email you chose option 2 - which was to wait until the case was back in stock, if you have changed your mind and would rather like a refund, please contact us on 061 105 1364 and we'll happily assist you
2 - "I haven't even gotten my refund. After several attempts, I have been ignored."
Your review is from "HELLO KITTY" and I am unsure of which order/customer that is
kindly send us a whatsapp and we'll assist you
Kind regards
Horrible experience with shipping
i was told that i would get my shipping number this morning and now i am being completely ignored by everyone in the organization. horrible horrible experience for such an expensive product. You cant make phone calls and no one answers your Whatsapp message. Pure AI slop.
July 9, 2026
Unprompted review
Communication
Communication needs alot of work.
Product has been delivered after being delayed with minimal communication.
The owner has assisted me.
July 20th. Still no refund on the case thats not available anymore.
July 7, 2026
Unprompted review
Reply from Pokelove
Good day, We have already processed the refund on the 20th of July and sent POP to your whatsapp
Absolutely love the customised pokemon…
Absolutely love the customised pokemon card pokelove has made for my husband, great quality and service!
June 20, 2026
Unprompted review
Hi Poklove
Hi Poklove! Want to say thank you for the amazing Fathers Day gift you created for us to give our Son on his 1st Fathers Day! It is stunning and I highly recommend people using your very special gift for their occasions. Warm thanks Linda 💕
June 21, 2026
Unprompted review
Such a unique gift
Such a unique gift! the custom cards are so cute and unique. got one for mother's day and my mom loved it even though she doesn't know much about pokemon😋
and the team is friendly and put in a lot of time into making sure my order was right.
May 21, 2026
Unprompted review
Excellent quality!
The custom Father's Day card that I ordered looks FANTASTIC! The illustration is so cute, while still preserving the likeness of the original photo. The print quality is great! At first I was sceptical about getting scammed, but shipping was fast and the seller was very responsive to Instagram DMs. I am very happy with my order and would order again.
June 18, 2026
Unprompted review
I ordered from Pokelove!
I ordered from Pokelove!
And honestly could not be happier. My card is stunning! It's arrived before father's day. And when I reached out to the store I was met with kindness and patience!
Thank you once again. I will definitely be ordering more ♡
June 18, 2026
Unprompted review
So unique
Got a card for my girlfriend, amazing quality and amazing customer service
Such a unique idea !!
February 13, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.