Polar Dive USA Reviews 171

Often times when you buy from a new company you wonder about customer service. With Polar Dive it has been nothing but exceptional. They respond to emails quickly and are eager to solve your concerns.

The customer service is phenomenal. I am so pleased with how they handled a back order they can hardly control due to the popularity of a product. They went above and beyond and I’m extremely excited to receive my product. Thanks again. X

Super impressed with the Polar Dive cold plunge—solid build quality, quick to set up, and holds temperature really well. I’ve been using it daily in the morning before work and have seen real improvements in focus and overall energy.

Simple: try to call them. Press for customer service. You will notice the call will be disconnected. You will be met with crummy sales people that over use “I understand” “allow me” “if I may” just the worst door to door salesman approach I ever heard.
They downright will not send a confirmation of cancellation. Avoid avoid avoid.

Spoke to Joy today about an issue with the AI answering system and how it was not working properly. Within minutes the COO Max called me directly and immediately took care of not only the issue with the AI problem but asked what could he do to make things right. It’s very refreshing to talk to a live person. The plunge therapy is really helpful with injuries from a car accident. Thank you so much for the immediate response and I look forward to seeing the benefits. Thank you Max and Joy for your support.
Don Grimes
Lake Havasu City AZ

Great business and customer service with honesty and integrity.

Tyrell was super cool and very helpful. Didn’t hesitate to offer help even after taking care of everything. Everything has been quick and easy!

They have a thorough trouble shooting process before having you use the warranty. At first I thought it was the runaround. But it’s quite the contrary. They want to make sure your unit can’t be fixed. The agent, Tyrell was trying to save me money. The warranty process requires you to pay for the parts and shipping. He didn’t want me spending $300 for the replacement. So he tried his best to fix it. When he couldn’t. He did. Communication was great. Super responsive. Appreciate everything he tried. Will be recommending anyone to this company over any other

Love my Polar Dive ! Grab a cool plunge everyday 4 pm . 5 minutes 48 degrees. Gives me that pickup for the evening.

I'd purchased the Polar Dive Pro set up with the standard chiller almost a year ago and i have been enjoying the cold plunge. It works effortlessly and effectively and i wont ever have to buy Ice again. Their customer service and support are very responsive and helped me with every questions i have the product as well as the installation.

Easy set up and what an amazing quality product!!! So thankful for this tool for our families health and wellness. Thanks guys!

Excellent and responsive customer service.

Received a unit that had an issue with the intake valve, which I ended up fixing but was unsure how it would hold. Customer service was hands-down one the best I've ever dealt with. They escaladed the issue and dealt with this promptly and professionally. 100% satisfied with that.

The unit it self is great for the price. It's not perfect, but it works well and keeps the water cold. Takes a little time to cool down. Definitely has some noise to it, but it looks good and works great, extremely minimal, and doesn't take up a ton of space.

Great company great product.

The product is flawless and the customer support is unmatched.

I bought my Polar Dive several months ago. The first one arrived with a hole in it, so they sent me another one. The air pump does not work well so I had to buy a new one. Once I got it up and working, the cooler did not get the water cold. It took a lot of emails and communication with customer service. Once it finally started cooling then I had to empty and refill the water weekly, the metal filter does not work well, the water got mirky. They sent me a new filter and the instructions showed the filter is upside down. I sent the company several emails telling them their filter should be facing the other direction. I got a call from a gentleman claiming to be the COO and he thanked me for pointing out the flaw. He told me to keep his number in case I needed something, not sure what that was, since he did not offer anything when he called me. They have a new cooler and filter system out, but I would have to pay for it, plus the filter is still upside down. The water is not filtering through the filer like it should. Trying to get the filter out to clean it is another matter.

I’ve tried a few recovery tools, but the Polar Dive cold plunge tub has honestly been one of the best additions to my routine. First off, setup was super simple—no complicated instructions or tools needed. The tub feels really sturdy and well-made, and it holds temperature well, especially when you add ice. It’s also very easy to drain and refill.

The size is perfect—comfortable enough to fully submerge without taking up a ton of space. I’ve been using it after workouts and even in the mornings, and I’ve noticed a huge difference in muscle soreness, energy levels, and overall recovery. It’s also become a bit of a mental reset for me—it wakes you up fast and leaves you feeling refreshed.

If you’re thinking about getting into cold plunging but don’t want anything overly complicated or expensive, this is a great option. Solid quality, easy to use, and it actually makes you want to stay consistent.

Was super easy to set up and perfect if you just want an ice bath that’s easily accessible!

As a Content Creator Ambassador of Polar Dive USA, completely ignoring the amazing products given to me I struggled with a 3-year long relationship ending, and the people at this company are among if not the most positive and upbringing bunch of folk I can honestly attest to. Cannot Recommend a single other cold plunge/ice bath company like I can them!

I've had my polar dive cooler and tub fir 2 months now and it works well. I had some small initial set up issues with plumbing but supprt was very helpful. I also had some delays with ordering the larger max but they always figure out a solution for me at Polar Dive. I can recommend their products.