Polar Dive USAReviews 

176
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting its impressive construction and robust performance, even in challenging conditions. Many highlight the exceptional customer service, describing the staff as highly responsive, helpful, and professional in addressing inquiries and issues. People appreciate the prompt communication and the company's commitment to ensuring customer satisfaction, often going above and beyond expectations. However, some customers also noted issues with product functionality, such as chillers breaking down or tubs leaking, and reported difficulties in receiving replacement parts or refunds. A few other people also felt that customer service could be inconsistent, with some experiencing slow responses or conflicting information from different representatives.

What people talk about most

Product

Users describe positive interactions with the product, with many expressing satisfaction with their Polar... See more

Customer service

Customers had positive experiences with customer service, often describing it as amazing, outstanding, and... See more

Quality

Consumers find quality to be positive, with many praising the product as excellent, well-built, and sturdy,... See more

Response time

Customers consistently note positive experiences with response time, often highlighting the speed and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Avid plunger here, needed a new tub and did my research. Chose Polar!! Received my first Polar Dive Pro yesterday, very impressive unit and constructed of highly quality materials. It’s well wo... See more

Rated 5 out of 5 stars

Polar Dive makes a quality, affordable product. I have been using the Polar Dive for 6 months with no issues. Polar Dive has excellent customer support. I contacted them by phone before I purchased an... See more

Rated 5 out of 5 stars

We had a really weird compatibility issue with one of Polar's products and our tub. Polar's customer service team was 100% top notch. They were SUPER responsive, helpful and EXTREMELY respectful, espe... See more

Rated 5 out of 5 stars

The research convinced me that taking the plunge was worth a try. Game changer. Hooked from the very first time Mainly due to the experience. The unit itself is fantastic (Polar Max). Set up is amazin... See more


Company details

  1. Sporting Goods Store

Written by the company

Creator of the most portable & affordable Ice Baths on the market - Polar Dive USA


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

176 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(176)

143 reviews in the last 12 months

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Rated 1 out of 5 stars

The WORST CHILLER EVER STRAIGHT GARBAGE…

The WORST CHILLER EVER STRAIGHT GARBAGE they wanted to send me a NEW CHILLER N POD it was so bad I told them send me a return label I don’t even want it for free they were giving me the run around my wife put a dispute with our credit card we got a shipping label 5 day’s after we put a dispute worst online purchase I ever did ITS A SCAM THERES NO WAY YOU CAN SHIP SOMETHING LIKE THAT NO WAY 🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

My chiller

I ordered the chiller and tub for my leg surgery recovery, Calvin was responsive although it came 5 days late still glad it work great!! Thanks huge!

December 9, 2024
Rated 5 out of 5 stars

I've been using a bucket and…

I've been using a bucket and store-bought ice for my ice bath, but I could never get the temperature just right. Since I got the Polar Dive Chiller, I'm more into taking ice baths every day because of how good it makes me feel.

December 4, 2024
Rated 5 out of 5 stars

Backyard FUN...

I set up our Polar Dive in our backyard, and my family loved it. We even had a competition to see who could stay submerged the longest. It's really refreshing and relaxing to use. Two thumbs up for Polar Dive USA!

November 24, 2024
Rated 5 out of 5 stars

At first

At first, I was hesitant to buy a Polar Dive because of the negative reviews I read. However, my curiosity got the better of me, so I decided to take a chance and buy one during the Black Friday sale. I just finished assembling my chiller yesterday, thanks to the helpful guidance of Customer Service.

December 2, 2024
Rated 5 out of 5 stars

Polar Dive was so great and has all the…

Polar Dive was so great and has all the features that we're looking for. Plus superb customer service was so helpful and I'm amazed with their patience even it's weekends they are responding in my mail. Definitely will recommend!

December 1, 2024
Rated 5 out of 5 stars

5 star

I reached out asking where I can buy filter they responded quickly and said it will be available soon pn their website. I wish they add the filters soon so I can have a spare. Loving the polar dive chiller so far

November 26, 2024
Rated 5 out of 5 stars

Great product, BETTER customer service!!

This ice bath and chiller is perfect for my budget and lifestyle. But what has made my experience with this particular product amazing is the STELLAR CUSTOMER SERVICE. They are thorough, solution oriented and dedicated to helping maintain a positive experience, understanding the importance of my love of plunging! I recommend this company and product with enthusiasm.

November 11, 2024
Rated 5 out of 5 stars

New Management--Excellent customer service

I hesitantly reached out just now to this company after a terrible experience with Polar Dive this summer. I was met with a surprisingly immediate response! I was quick to realize they are under new management. This is the best I have seen a new management work to fix the wrongs of the past. I can earnestly say that I highly recommend this company. It's a new day for Polar Dive USA! I believe in second chances and strongly suggest that you give them a try. They care about their customers and communicate generously until the customer is satisfied with their products.

November 8, 2024
Polar Dive USA logo

Reply from Polar Dive USA

Dear Kristin,

We’ve looked into our system but were unable to locate any orders under your name or the email you provided.

We’re truly sorry to hear about your experience and want to make things right. Your feedback is important to us, and we’d like to resolve this for you as quickly as possible. Please reach out to us directly at hello@polardiveusa.com, referencing your review, so we can investigate further and ensure the appropriate steps are taken.

Thank you for giving us the opportunity to address this matter.

Best regards,
Jamiee
Customer Service Team
Polar Dive USA

Rated 5 out of 5 stars

I can't speak more highly of Polar Dive

I can't speak more highly of Polar Dive's commitment to excellence as far as support and quality of product. It's one of my all-time favorite purchases. In part, I bought my plunge to change my state in those times of decision when trying to break a bad habit. This plunge works for that and I see it as a true blessing. There's a calm, quiet confidence that follows a 6-min plunge at 55 degrees that cannot be described adequately. You've got to feel it for yourself. Thank you kindly, Polar Dive.

September 12, 2024
Unprompted review

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