I have ordered glasses via this company many times without problem. My most recent order was made around Christmas and I was happy that the delivery time was so much faster than usual, not even 2 wee... See more
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Let me tell you about a company so spectacularly incompetent at returning your own money that you’ll begin to wonder if their accounts department is staffed entirely by confused g... See more
I've ordered glasses from Polette twice and had stellar service there, also. Today, Jesse helped me resolve a small glitch seamlessly and with a smile. The glasses are great value and the staff friend... See more
I had a reply to my question not addressing about having paid for varifocals and not being put in glasses and asking for a refund. The fact the lenses are scratched and the arms loose and glasses fall... See more
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Company details
Written by the company
Twee jonge ondernemers startten in 2011 polette dat heel bijzonder is omdat het alle aspecten van het ontwerp van de brillen, tot de productie en de winkels en klantenservice zelf in beheer heeft. Door deze unieke strategie zijn polette brillen zeer betaalbaar, van uitstekende kwaliteit en biedt polette.nl een breed gamma aan trendy designs. Je betaalt niet meer voor het merk, de tussenhandelaar of een onnodig dure winkel, maar precies voor hetgeen je wilt: een fantastische bril.
Contact info
Amsterdam, Netherlands
- klantenservice@polette.com
- polette.nl
3.1
Average
58 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Customer Service is Non-Existent
The customer service is non-existent. I ordered glasses 3 weeks ago. The tracking information is vague to say the least. The website offers a chat service but nobody responded to my chat request, the website does not list a telephone number (wonder why), and an email sent to their customer service department generated an auto-reply that they will respond "within 72 hours, Monday to Friday." Since it's Friday, I guess that means they will respond by next Wednesday. These guys appear to care about making the sale, not delivering the product, and certainly not engaging with customers post-sale. The only reason I am giving 2 stars rather than 1 is for the sales rep in the store - she was helpful. But given my horrible post-sale experience, this business is best avoided.
October 25, 2019
Unprompted review
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WORST customer service EVER
WORST customer service EVER. I ordered glasses in one of their store, the salesperson entered my shipping information in the iPad. One month later I still did not get my glasses, I contacted them, they did not answer before a week, to tell me that my address was wrong and that the glasses have been sent back to China, so either I pay 10€ to get them again, or they refund me only the frame (not the lenses, neither the shipping costs). I told them that their salesperson entered the address wrong so it was not my fault, but they told me that I should have check the confirmation email so it is all my responsibility and they won't offer compensation. Result: I lost one month without glasses, and money as well. My mistake was then to trust their professionalism, great. Wouldn't recommend at all!!
June 5, 2019
Unprompted review
Reply from polette
Dear Violaine,
I am deeply sorry that you are disappointed by our services.
It is very important that our customers take responsibility when it comes their private information.
Nevertheless, as we don’t leave our customers unsatisfied, our customer service manager is contacting you today to discuss your case further.
I wish you a lovely day!
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