Policygenius Reviews 5,918

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I had been putting off life insurance for months until I heard Policygenius advertised on a podcast and decided to go for it. I got connected with Courtney who was consistently helpful, patient, and p... See more

Rated 1 out of 5 stars

If you are in the military, don’t waste your time with Policygenius. My husband serves in the U.S. Navy and was denied life insurance coverage solely because he could potentially see combat. In... See more

Company replied

Rated 5 out of 5 stars

It was a pleasure talking to Jonathan Duong! He took his time and explained to me in-detail about different kinds of life insurances. He answered all my questions and explained to me in a way that... See more

Rated 5 out of 5 stars

Working with Courtney Roy was so refreshing. No sales pressure, relatable, funny, and genuine. This man deserves a raise and promotion. I can now sleep better at night knowing my family is taken ca... See more

Company details

  1. Insurance Agency
  2. Financial Consultant

Written by the company

Policygenius is America's leading online insurance marketplace. Our mission is to help people get insurance right by making it easy for them to understand their options, compare quotes, and buy a policy, all in one place.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Fast awesome service with great rates.

Fast awesome service with great rates.

The representative called me back as soon as I left a message and went over quotes and talked to me about the various options. I ended up buying a 20 year term life insurance through policygenius.

January 2, 2025
Rated 5 out of 5 stars

Excellent customer support from Courtney

I had an excellent experience with Policygenius customer service rep, Courtney. He called me after I had gone through the initial online application (which was also a smooth process) and he was SO nice and generous with his time and expertise. We went through all the required health background items and he answered all my questions about various next steps. I was impressed with his knowledge and he was also very considerate to be expeditious because I did have a meeting coming up and we were able to complete the call on time. I am still waiting for the final quote to come back but Policygenius has provided great email updates as steps have been completed. Thanks Courtney and team!

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful in selecting life policy

Used them for selecting life insurance. Great job on providing right options and helping select right policies. Always provide answers to questions and follow up on next steps in selecting policy

December 31, 2024
Rated 5 out of 5 stars

Easy process

Easy process , Great product , Great Cost and above all Great customer service. I'd recommend you guys all day long twice on Sunday. Excellent Job!

December 19, 2024
Rated 5 out of 5 stars

Excellent Experience

Policygenius made it very easy to apply for and obtain term life insurance. The agent I interacted with was very knowledgeable and answered all of my questions quickly, guiding me through the process and setting expectations well. I will certainly recommend working with Policygenius to friends and family.

December 19, 2024

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