Polkadot Plumbers Reviews 211

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their clear communication and ability to explain complex issues. Many people appreciate the punctuality and the high quality of service, noting that jobs are completed effectively and with great care. Consumers frequently mention the team's reliability and trustworthiness, emphasizing that they provide honest and straightforward service without unnecessary upselling. The company is often commended for its quick response times, tidy work, and the polite demeanor of its engineers, making for a smooth and positive experience.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the punctuality,... See more

Based on these reviews

Rated 5 out of 5 stars

Felix and Nick visited to fix a complicated leak coming from our flat. They were brilliant. Their communication was super clear, they worked quickly and cleanly and always kept me updated. They also d... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Polkadot. They were excellent from start to finish. Our boiler broke down in January, which was far from ideal, but they arranged an appointment very quickly to install a new... See more

Rated 5 out of 5 stars

Have been using Polkadot for years..and recent callout, as always, a huge success. Rob came and suggested a couple of ways of sorting an intermittent fault - the worst kind - and carried out the work... See more

Rated 5 out of 5 stars

Polka Dot Plumbers are hands down the best plumbers available out there in London. They are honest, punctual, and completely to the point—no time wasting, no upselling, just straight-up professional s... See more

Company replied


Company details

  1. Plumber

Information provided by various external sources

We are a plumbing and heating business that serves Central and South London.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

211 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Punctual

Punctual, Polite, but more importantly did the job Perfectly. Full Points for Polkadot! Felix was great.

March 25, 2026
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Rated 5 out of 5 stars

Excellent response to problems

Excellent response to problems, good advice, always solve issues and are really friendly and I have used Polkadot for years. I also appreciate the diversity of the team as well as their experience.

March 27, 2026
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Rated 5 out of 5 stars

Attentive, professional five star service!

After discovering that I had a leak somewhere in the copper pipes buried in concrete beneath the floor, it was quite a complicated process to repair. Suffice it to say that these guys completed the work and fixed the issue within a tight timeframe, addressing all my concerns.

February 27, 2026
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Rated 5 out of 5 stars

Felix and Nick under promise and over deliver

Felix and Nick visited to fix a complicated leak coming from our flat. They were brilliant. Their communication was super clear, they worked quickly and cleanly and always kept me updated. They also did what is very rare with plumbers, they under promised and over delivered - would highly recommend

January 27, 2026
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Reply from Polkadot Plumbers

Thank you very much Alexander. Felix and Nick are delighted with the feedback and it was a pleasure working with you.

Rated 5 out of 5 stars

We had some plumbing and heating tasks…

We had some plumbing and heating tasks to tackle, and Polkadot took care of everything smoothly. They replaced our kitchen faucet, drain, and stopper, installed new wall-mounted radiators in the bathrooms, and ensured they functioned properly with clear usage instructions. They also unclogged the bathroom sink drains, changed the ring element in our boiler per the manufacturer's specifications, insulated the plumbing pipes in our attic for better efficiency, and evaluated our heating controls, offering suggestions for future electrical improvements. Their approach was systematic and effective. The team was courteous and patient, addressing all our inquiries. They maintained a tidy and organized workspace and completed the job on schedule. We're thrilled with their work and will certainly choose Polkadot for any future plumbing and heating needs. A perfect 10 out of 10 experience!

January 25, 2026
Unprompted review
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Reply from Polkadot Plumbers

Thank you so much Emily. You were a pleasure to work with and we really appreciate you taking the time to write all of these nice things about Polkadot!

Rated 5 out of 5 stars

Very very good

Very very good - very pleased with their work.

January 5, 2026
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Reply from Polkadot Plumbers

Thank you Sarah, you are a pleasure to work with too!

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Rated 5 out of 5 stars

I would highly recommend Polkadot

I would highly recommend Polkadot. They were excellent from start to finish. Our boiler broke down in January, which was far from ideal, but they arranged an appointment very quickly to install a new boiler and carry out a full system power flush. Every member of staff we dealt with was friendly, professional, and helpful throughout the process. Pricing seemed reasonable, and we paid what was initially quoted. An outstanding service all round.

January 6, 2026
Rated 5 out of 5 stars

Excellent boiler service by Paul

Excellent boiler service by Paul. Prompt and thorough. Always so pleased with their efforts. Looking forward to Polka Dot sending over their follow up recommendations as discussed with Paul.

December 1, 2025
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Reply from Polkadot Plumbers

Thank you for the kind feedback! A pleasure as always.

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Rated 2 out of 5 stars

Good work but poor and passive aggressive communication

Had an issue with bathroom and was recommended to them. Initially good response but seemed incredulous to be asked for a breakdown of work and cost thereof followed by passive aggressive communication. Work to a decent standard spoilt by lack of customer aftercare.

November 26, 2025
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Reply from Polkadot Plumbers

Dear Sir,
Thank you for taking the time to post a review and for your kind words on the quality of our work. Payment for our services is on completion but in this instance you required a breakdown for our services after you had accepted a quote and already paid a deposit. You asked for time spent on various tasks as well as material expenditure. All of the above have been sent to you. The project was delivered on time, within budget and to a high standard as you have previously mentioned. We did not understand why you were querying the final bill and delaying in settling the balance. We had to remind you of our Terms and Conditions and you have since paid, which we thank you for.
Best Wishes,
Polkadot

Rated 5 out of 5 stars

Perfect

Responsive. Honest. Skilled professional did the work.

November 27, 2025
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Reply from Polkadot Plumbers

Thank you very much. We hope that you continue to use our services for all maintenance and refurbishment requirements within the home.

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