Johnathan from polly was absolutely brilliant helping me set up our life/critical illness cover for the first time. Everything ran smoothly and he explained things brilliantly. Thank you and made su... See more
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Review summary
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Omg, the service I was just provided was absolutely incredible. Martyn Gavin was absolutely brilliant, very clear in the details being provided, went through everything with me, didn’t make me feel un... See more
Company replied
I was recommended by a family member to speak to polly about life insurance. I had the pleasure of speaking to Lewis which made my whole experience easy, stress free and made sure I understood everyt... See more
Company replied
Excellent! I requested a quotation and had a call back almost straight away after the first call I was told it be about 48hours after for a call back got the call back the same day to get my life i... See more
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Company details
Written by the company
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Contact info
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, United Kingdom
- hello@polly.co.uk
- polly.co.uk
4.8
Excellent
9K reviews
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Lewis Routley was exceptional
Lewis Routley was exceptional.
Fantastic service. Friendly and made it so easy.. didnt feel like getting life insurance. Very informative and efficient. Product is 10/10 working in insurance myself Polly makes it easy and especially with the app to access all yours documents at any time.
October 6, 2026
Unprompted review
Reply from Polly.co.uk
Hi Sarah,
Praise from an insurance insider is high praise indeed! Thank you for taking the time to highlight Lewis' fantastic service and our handy app.
Welcome to Polly!
Kind regards
The Polly team
Martyn was a pleasure to talk to
Martyn was a pleasure to talk to, explained everything thoroughly and was very helpful. Overall great experience and highly recommend.
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Charlotte,
Thank you for the great recommendation! We are happy to hear that Martyn was so helpful and made everything clear for you.
Welcome to Polly!
Kind regards
The Polly team
Johnathan from polly
Johnathan from polly was absolutely brilliant helping me set up our life/critical illness cover for the first time. Everything ran smoothly and he explained things brilliantly. Thank you and made sure my daughter was included in it for free thank you Johnathan for making the experience stress free ☺️!
October 6, 2026
Unprompted review
Reply from Polly.co.uk
Hi Chloe,
Thank you for the great review! We are delighted that Johnathan made setting up your cover for the first time so easy.
Welcome to Polly!
Kind regards
The Polly team
Gary from Polly/Tom was absolutely…
Gary from Polly/Tom was absolutely brilliant helping me and my partner set up our life/critical illness cover for the first time. Everything ran smoothly and he explained things brilliantly. Thank you Gary for making the experience stress free ☺️!
October 6, 2026
Unprompted review
Reply from Polly.co.uk
Hi there,
Thank you for the review! We're happy to hear that Gary made setting up cover for you and your partner so smooth and stress free from start to finish.
Welcome to Polly!
Kind regards
The Polly team
Lewis Routley
The Service from Lewis Routley was phenomenal! Lewis was so down to earth and lovely to speak with. I struggled to get cover elsewhere and Lewis managed to get me cover and for a reasonable price too. I now have peace of mind knowing that my babies are covered from both myself and my partner who I also sent to Lewis for his cover. A genuine lovely gentleman and an absolute asset to your company!
October 6, 2026
Unprompted review
Reply from Polly.co.uk
Hi Amber,
We are very happy that Lewis was able to secure protection for both you and your partner at a reasonable price. Knowing that your family are covered brings such important peace of mind.
Welcome to Polly!
Kind regards
The Polly team
Tommy Miles
Tommy Miles, what an angel to talk too. Very consistent and on the ball and remembered me from 3/4 years ago! Managed to get me a better price and now that’s one less thing I’ve got to worry about, babies are covered for less ££ than a meal for a family of four 🤩
October 6, 2026
Unprompted review
Reply from Polly.co.uk
Hi Anais,
Thank you for sharing your experience! We're pleased Tommy looked after you and glad he made securing your cover so straightforward.
Welcome to Polly
Kind regards
The Polly team
I just completed my life and critical…
I just completed my life and critical illness cover with Adam Grinter. He was so kind and professional and really took the time to sort out what me and my family needed without feeling like I was being sold the world and it costing the world to achieve. It’s not often that you can say you’ve had a pleasant experience with an insurance company but Adam absolutely made that happen.
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Olivia,
Thank you for taking the time to leave your feedback! Delivering kind, professional guidance that focuses strictly on what you and your family require. It is fantastic to hear that Adam made the whole process so seamless and positive. We'll make sure Adam gets your feedback!
Welcome to Polly!
Kind regards
The Polly team
Just set up another policy Mike was…
Just set up another policy Mike was very helpful made everything easy for me to understand
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Lyndsay,
We are so glad that Mike was on hand to keep things simple and easy to understand. Taking those extra steps to keep your protection up to date brings great peace of mind, and it's wonderful to know you had such a smooth experience.
Welcome to Polly!
Kind regards
The Polly team
Excellent!
Excellent!
I requested a quotation and had a call back almost straight away after the first call I was told it be about 48hours after for a call back got the call back the same day to get my life insurance started.
James Green was fantastic! He took me through everything, helped me understand and gave me a great price, cannot recommend James Green or Polly insurance enough
It’s really put my mind at ease
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Vickie,
Thank you for the great review! It’s fantastic to hear that James called you back ahead of schedule and helped you find the right cover at a great price. We truly appreciate your recommendation.
Welcome to Polly!
Kind regards
The Polly team
The whole process was super easy and…
The whole process was super easy and simple. Kalem was fantastic with talking me through the whole process from beginning to end and being flexible with timings to contact me etc. Answered any questions I had and was friendly and helpful.
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Megan,
Thank you for the review! We’ll be sure to pass your kind words on to Kalem. He’ll be thrilled to know that his flexibility and helpful advice made such a positive impression.
Welcome to Polly!
Kind regards
The Polly team
Really great cover options and lovely adviser
Really great cover options, im a single mum of 2 young children and now im settled with the cover I have for myself and the boys.
Lewis Short was lovely and very understanding on the phone, everyone request Lewis!
Thank you so much x
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Heidi,
Thank you so much for taking the time to share your review! We are glad Lewis was understanding and helped you get everything settled for you and your boys. Knowing you have that peace of mind for your family means so much to us.
Welcome to Polly!
Kind regards
The Polly team
I wish to provide positive feedback…
I wish to provide positive feedback regarding my recent experience. I spoke with Mike McCarthy who was exceptionally professional, courteous, and extremely helpful throughout my insurance claim process. His assistance made the entire experience much smoother and I greatly appreciate his support.
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Nicky,
Thank you for taking the time to share your experience! Navigating an insurance process can sometimes feel daunting, so we are really glad Mike was courteous, helpful, and made everything run smoothly for you. Knowing you felt fully supported throughout means a lot to us.
Welcome to Polly!
Kind regards
The Polly team
Brilliant
I had a really positive experience with Polly Life Insurance, particularly with Mike, who handled my call.
Mike Mccarthy was extremely friendly, professional and patient throughout the whole conversation. He explained everything clearly, answered all of my questions and made what can normally be quite a stressful process feel straightforward and easy.
It was refreshing to speak to someone who genuinely took the time to listen and make sure I understood everything before proceeding. Excellent customer service from start to finish — thank you, Mike!
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Ismay,
Thank you for taking the time to share your review! Sorting out life insurance can often feel like a stressful process, so we are delighted that Mike made everything feel straightforward and easy for you. Knowing he took the time to genuinely listen and answer all of your questions means a lot to us.
Welcome to Polly!
Kind regards
The Polly team
Had a very nice conversation with Tom
Had a very nice conversation with Tom, very helpful, kind and patient, didn't push for anything, he helped with exactly the policy I was looking for, I would highly recommend this company,
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Linda,
Thank you for your great review, we are vey happy to hear Tom helped you find the exact policy you were looking for.
Welcome to Polly!
Kind regards
The Polly team
Spoke to Simon about cover for…
Spoke to Simon about cover for fractures. Really friendly bunch for everyone i speak to at Tom, brilliant service
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Joseph,
Thank you for sharing your feedback with us! We're really glad Simon and the team looked after you so well.
Welcome to Polly!
Kind regards
The Polly team
The service was friendly I am happy…
The service was friendly I am happy with the adviser whome I spoke to she was understanding friendly and helpful
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi There,
Thank you for the review! We’re delighted to hear you were happy with your advisor and received such friendly and helpful service.
Welcome to Polly!
Kind regards
The Polly team
Very friendly and informative
Very friendly and informative! Thank you Kalem!
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Anna,
Thank you for taking the time to share your review! We are so glad Kalem was friendly and informative while helping you sort out your cover.
Welcome to Polly!
Kind regards
The Polly team
Simon from Polly was really friendly…
Simon from Polly was really friendly and helpful. He was helpful and didnt make me feel like my questions were silly. His patience meant that I was happy to buy the policy from him there and then. Great experience.
October 3, 2026
Unprompted review
Reply from Polly.co.uk
Hi Liz,
Thank you for your review. It is great to hear that Simon provided such friendly and clear guidance throughout your call.
Welcome to Polly!
Kind regards
The Polly team
Gary Roberts was great
Gary Roberts was great. Helped me get insurance and was very professional
October 2, 2026
Unprompted review
Reply from Polly.co.uk
Hi Sophie,
Thank you for the feedback! We are delighted that Gary was professional and helpful in securing your insurance.
Welcome to Polly!
Kind regards
The Polly team
Great service
Tommy miles was friendly and super helpful with setting up my cover, he made sure I understood everything and walked me through the process clearly and easily. I now feel confident that my cover is right for me with no stress.
September 8, 2026
Unprompted review
Reply from Polly.co.uk
Hi Shaniah,
Thank you for the feedback! We're delighted that Tommy made setting up your cover clear and easy.
Welcome to Polly!
Kind regards
The Polly team
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