Johnathan from polly was absolutely brilliant helping me set up our life/critical illness cover for the first time. Everything ran smoothly and he explained things brilliantly. Thank you and made su... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Omg, the service I was just provided was absolutely incredible. Martyn Gavin was absolutely brilliant, very clear in the details being provided, went through everything with me, didn’t make me feel un... See more
Company replied
I was recommended by a family member to speak to polly about life insurance. I had the pleasure of speaking to Lewis which made my whole experience easy, stress free and made sure I understood everyt... See more
Company replied
Excellent! I requested a quotation and had a call back almost straight away after the first call I was told it be about 48hours after for a call back got the call back the same day to get my life i... See more
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Company details
Written by the company
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Contact info
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, United Kingdom
- hello@polly.co.uk
- polly.co.uk
4.8
Excellent
9K reviews
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Life insurance
I had no clue about life insurance/ critical cover. The guy i spoke to Scott Williams was amazing really helpful and explai ed everything in depth would highly recommend.
September 7, 2026
Unprompted review
Reply from Polly.co.uk
HI Beverley,
Thank you for the great recommendation! We're happy that Scott explained life insurance and critical cover so thoroughly for you. Welcome to Polly!
Kind regards
The Polly team
Lewis short - polly life insurance
Lewis short - absolutely amazing! Really helpful and efficient, no pressure and very understanding! Customer service is fab and I’d highly recommend this company and with the help of Lewis.
September 7, 2026
Unprompted review
Reply from Polly.co.uk
Hi Lauren,
Thank you for the fantastic recommendation! We are thrilled to hear that Lewis was so helpful and understanding throughout your call. We'll pass your kind feedback directly along to him! Welcome to Polly!
Kind regards
The Polly team
Great service
James had a great customer service on explaining to me on the policy and what it covers. He is attentive to details and very thorough though the process, providing explanations and support when I have questions. Thank you team and keep the great service !
September 7, 2026
Unprompted review
Reply from Polly.co.uk
Hi Christi,
Thank you for the wonderful review! We're very happy that James was so thorough in explaining your policy and answering your questions. Welcome to Polly!
Kind regards
The Polly team
Spoke to Thomas way from polly and he…
Spoke to Thomas way from polly and he was very kind and helpful and got me a suitable life insurance plan to suit me, so thank you ☺️ x
September 7, 2026
Unprompted review
Reply from Polly.co.uk
Hi Lisa,
Thank you for the lovely review! It's great that Thomas was so helpful in getting the right plan to suit you. Welcome to Polly!
Kind regards
The Polly team
Great customer service from Lewis R
Great customer service from Lewis R. Explained everything clearly
September 7, 2026
Unprompted review
Reply from Polly.co.uk
Hi Whitney,
Thank you for the great review! We are delighted that Lewis provided fantastic customer service and explained everything clearly. We'll pass your feedback straight along to him! Welcome to Polly!
Kind regards
The Polly team
Amazing customer service
Amazing customer service
Made me feel so much more relaxed
Explained everything so thoroughly and was so patient while I dealt with my daughter
Would definitely recommend
Thank you so much Lewis Routley
September 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Amy,
Thank you so much for the recommendation! We are very happy that Lewis made everything so clear and straightforward for you. Welcome to Polly!
Kind regards
The Polly team
A refreshing experience speaking with…
A refreshing experience speaking with an insurance company! Having someone personable and friendly on the other end of the phone as appose to somebody sticking to a script made all the difference. Had no hesitations taking out life insurance for the first time today with Polly having been recommended by a friend :)
Thanks to Thomas for his help!
September 4, 2026
Unprompted review
Reply from Polly.co.uk
Hi Emma,
Thank you for sharing your feedback. It's great to hear that his approach gave you complete confidence today. We really appreciate your friend passing along the recommendation. Welcome to Polly!
Kind regards
The Polly team
Mike McCarthy was absolutely amazing…
Mike McCarthy was absolutely amazing very helpful very understanding and helped me get exactly the insurance I was after
September 3, 2026
Unprompted review
Reply from Polly.co.uk
Hi Fiona,
Fantastic to hear! We are very happy to hear that Mike helped you secure exactly the cover you were looking for.
Welcome to Polly!
Kind regards
The Polly team
Customer service with Lewis was superb
Customer service with Lewis was superb, couldn’t fault it. He was friendly yet professional. Explained everything and listened properly. Definitely recommend
September 3, 2026
Unprompted review
Reply from Polly.co.uk
Hi Alana,
Superb feedback! We are so glad Lewis was friendly, professional, and listened to everything you needed.
Welcome to Polly!
Kind regards
The Polly team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had such a great experience with Polly Life Insurance. Kalem Henry was absolutely brilliant from start to finish. He explained everything really clearly and made the whole process so easy to understand without making it feel overwhelming or complicated especially having two young boys and giving me time to attend to there needs one 6 months old and a autistic 3 year old.
What stood out most was how down-to-earth, friendly and genuine he was. I never felt pressured or rushed into anything, and he took the time to make sure I understood everything and was happy with my choices.
It honestly felt more like having a normal conversation with someone who genuinely wanted to help rather than a typical insurance call. I came away feeling really reassured and confident with everything that had been put in place.
Couldn’t recommend Kalem enough — an absolute credit to Polly. Thank you so much! ⭐⭐⭐⭐⭐
September 3, 2026
Unprompted review
Reply from Polly.co.uk
Hi Georgia,
We are glad Kalem gave you the time and patience you needed. Hearing that the call left you feeling confident in your family's protection means the world to us.
Welcome to Polly!
Kind regards
The Polly team
Thank you Scott
Great experience and Scott was very helpful and answered all my queries!
September 3, 2026
Unprompted review
Reply from Polly.co.uk
Hi There,
Thank you for the 5 stars! We're really happy we were able to help with any questions and set up cover for you! Welcome to Polly!
Kind regards
The Polly team
Quick
Quick, easy and straightforward.
Lewis was friendly, professional helpful and on the ball!
Recommend to anybody seeking life insurance
September 3, 2026
Unprompted review
Reply from Polly.co.uk
Hi There,
Thank you for the great feedback, we're really happy we could help!
Welcome to Polly!
Kind regards
The Polly team
I spoke to someone called umesh he is…
I spoke to someone called umesh he is nice and helpful
September 3, 2026
Unprompted review
Reply from Polly.co.uk
Hi Shannon,
Thank you for the great review! We're very happy Umesh was so helpful and good to speak to. Welcome to Polly!
Kind regards
The Polly team
10/10 Mike mcCarthy very helpful
September 3, 2026
Unprompted review
Reply from Polly.co.uk
Hi Leah,
Thank you for the 10/10 and 5 stars! We really appreciate you taking the time to share your experience! Welcome to Polly!
Kind regards
The Polly team
James was more than helpful today
James was more than helpful today, explained everything to me and gave me multiple options I can choose from. Made the process very easy and anticipated all my questions.
September 3, 2026
Unprompted review
Reply from Polly.co.uk
Hi Izabela,
Fantastic to hear! We're so glad James was more than helpful and made the whole process so easy for you.
Welcome to Polly!
Kind regards
The Polly team
Really helpful advisor named Charlotte
Really helpful advisor named Charlotte, took the time to explain all answers in full depth. Would definitely recommend.
September 3, 2026
Unprompted review
Reply from Polly.co.uk
HI Rebecca,
Wonderful feedback! We are so glad Charlotte was really helpful and took the time to explain everything in full depth for you.
Welcome to Polly!
Kind regards
The Polly team
Such a lovely man had a call and he…
Such a lovely man had a call and he sorted me out to cover me on life insurance so I can give my kids the best outcome in life if anything happened to me I appreciate it thank you
September 3, 2026
Unprompted review
Reply from Polly.co.uk
Hi Summer,
Wonderful feedback! We're very happy you chose us for your cover and we could help provide that peace of mind.
Welcome to Polly!
Kind regards
The Polly team
My advisor was really helpful he helped…
My advisor was really helpful he helped me arrange a brilliant policy very good customer service would highly recommend
September 2, 2026
Unprompted review
Reply from Polly.co.uk
Hi Carly,
Thank you so much for the high recommendation! We are delighted that we were able to help and made arranging your policy straightforward.
Welcome to Polly!
Kind regards
The Polly team
Jonathan
Me and my partner both had a fantastic experience registering for life insurance with Jonathan, He was incredibly helpful, informative and had affordable options for us. Blown away, thank you so much
Ella and Peter
September 2, 2026
Unprompted review
Reply from Polly.co.uk
Hi Ella,
Thank you so much! We're thrilled that Jonathan was so helpful and found the right options for you both.
Welcome to Polly!
Kind regards
The Polly team
James was a great help and very swift…
James was a great help and very swift but found it very easy to talk too. And talked me through app so everything was set up before I came off phone . Very pleasant and thank you
September 2, 2026
Unprompted review
Reply from Polly.co.uk
Hi Christina,
Thank you so much for the review! We are delighted that James was pleasant, swift, and helped you get the app set up smoothly before you got off the phone.
Welcome to Polly!
Kind regards
The Polly team
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