My package says it’s delivered but I…
My package says it’s delivered but I never got it
March 22, 2026
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Company details
Written by the company
Polovault is a small business based in the Netherlands, driven by a passion for retro style and a particular love for Polo Ralph Lauren’s iconic Big Pony designs. Our mission is to make it easy for enthusiasts and collectors to access a wide range of authentic Big Pony polo shirts, long sleeves, and zip styles all in one curated space. These distinctive polos were originally manufactured in the early 2010s and have been out of production for several years. As a result, they have become highly sought-after by collectors and fans of the brand around the world. However, their rarity has also led to an increasing number of replicas circulating on online marketplaces. Most consumers struggle to distinguish between genuine items and high-quality fakes, often purchasing counterfeit polos unknowingly. At Polovault, we address this problem by offering only 100% authentic Polo Ralph Lauren Big Pony products, sourced from trusted suppliers worldwide. Every item undergoes a thorough legitimacy check before it becomes available in our store. Authenticity is not just a promise, it is the foundation of our brand. Our carefully selected collection is updated monthly, ensuring fresh stock and new styles for our customers. By focusing exclusively on this rare and collectible line, we eliminate the need to search through countless platforms and listings. Whether you're a collector or just discovering the Polo Ralph Lauren Big Pony style, Polovault is your trusted destination for genuine pieces.
Contact info
Netherlands
- contactpolovault@gmail.com
- polovault.com
4.3
Excellent
22 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Went fast and the item i got was in…
Went fast and the item i got was in perfect condition. Will buy again!!!!
December 28, 2025
The Polo Ralph Lauren Big Pony…
The Polo Ralph Lauren Big Pony "BARCELONA" City Polo was as described and in great condition. I am very pleased with my purchase.
December 2, 2025
no problems with communication in dm
no problems with communication in dm
Polo arrived as same as on photos.
November 25, 2025
Unprompted review
Polo Vault staff and product
From the staff, to the product, both are great. Even though there’s a time difference, they keep the customer updated and answer all the questions they have. Legit polos at reasonable price for the quality, definitely will order again🙌
November 7, 2025
Unprompted review
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Amazing
Arrived on time, got what I wanted, great customer service. Will be ordering again soon
July 18, 2025
Unprompted review
Got exactly what I wanted Definitely…
Got exactly what I wanted Definitely will be buying from here again.
July 1, 2025
Reply from Polovault
Hope you’re loving your DUBAI polo Xavier! See you back on the site soon!
The quality of the t-shirt is very…
The quality of the t-shirt is very good. Delivery without problems. The price corresponds to the quality
June 20, 2025
Reply from Polovault
Thank you for your positive review, Martin! We hope to see you back on our website soon.
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Authentic product
Authentic product, great quality and helpful business owner.
May 25, 2025
Unprompted review
Incredible and fast service
Incredible and fast service, the adverts are not misleading, if there is a defect it is marked and passed on to the grading system. The price is correct and reasonable. I ordered for the first time on Monday and it arrived on Friday, and I don't think it will be the last time I order. I highly recommend
May 16, 2025
Unprompted review
Reply from Polovault
Thanks for the recommendation Tristan! Enjoy your polo and we hope to see you again soon on polovault.com!
Lovely products …
I really love the products especially because these are not polos you find everyday.
Lovely and accommodative staff,easy to communicate customer service and helpful.
Really love my items and the quality.
Thanks PoloVault!
April 17, 2025
Unprompted review
Reply from Polovault
Great to hear you're happy with your purchase Fola! Enjoy your polo!
The t shirt is amazing good condition
The t shirt is amazing good condition , loved it
March 17, 2025
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Polo Ralph Lauren Big Pony Chief Keef "USA" Country Quarter-zip Sweater
Second purchase, all perfect again. Legit seller. Legit RL Polos.
March 21, 2025
Unprompted review
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