Pol-Plan Ubezpieczenia Reviews 5,239

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 523 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear explanations, making the process of choosing and understanding policies easy and stress-free. People frequently highlight the excellent customer service, noting the team's patience and dedication to finding suitable options. Reviewers are particularly satisfied with the competitive pricing and the overall user experience, describing it as smooth, efficient, and reliable. However, some customers also noted that the prices were significantly higher compared to other companies, and a few experienced a lack of assistance when seeking help with their policies.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently highlighting its professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Price

Consumers generally express satisfaction with the pricing. Many reviewers highlight that prices are very... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the friendly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything is in perfect order. I had the pleasure of speaking with Ms. Ewa, who is a very kind and reliable person. She explained everything clearly and answered all of my questions. The matter was... See more

Company replied

Rated 5 out of 5 stars

Since this isn't my first encounter with Pol Plan, I want to say that they maintain a high level of service. Ten years after my first contact, my opinion of the advisors' competence and flexibility re... See more

Company replied

Rated 5 out of 5 stars

Very nice and professional service. Mrs. Joanna Grzybowska, who helped me with the renewal of my car insurance, as well as Mrs. Katarzyna Sarnowska, who helped with the renewal of my home insuranc... See more

Company replied

Rated 5 out of 5 stars

I used this service first time and I fully recommend. Very professional conversation by phone and helpful with finding new, better and cheaper insurance. I will staying with Pol Plan for longer term.... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency

Written by the company

Od 2006 roku zapewniamy Polakom mieszkającym w UK profesjonalną obsługę w zakresie ubezpieczeń na samochód, dom, firmę, zdrowie oraz życie.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Rated 5 out of 5 stars

I highly recommend this insurance…

I highly recommend this insurance company! The insurance process was quick,efficent and pleasant.
Mr. Jordan Jurgiel ( car insurance ) was very knowledgeable,reliable and was able to advise the best solution tailored to the client`s needs.
Completely professionalism.

May 9, 2026
Unprompted review
Pol-Plan Ubezpieczenia logo

Reply from Pol-Plan Ubezpieczenia

Thank you :)

Rated 5 out of 5 stars

Very good

Pol plan is a very good insurance company. They will also tell you information in advance.

May 5, 2026
Pol-Plan Ubezpieczenia logo

Reply from Pol-Plan Ubezpieczenia

Thank you :)

Rated 1 out of 5 stars

Not recommended

Not recommended. As a loyal customer, I feel like only Pol-Plan is benefiting from my custom. I recently had to change the car on my policy and was charged nearly £700 just to make the amendment. Very disappointing experience and unfortunately I won’t be using them again.

September 10, 2025
Pol-Plan Ubezpieczenia logo

Reply from Pol-Plan Ubezpieczenia

We’re sorry to hear that you’re not satisfied with our service. We have passed your complaint on to ensure it is dealt with promptly and professionally. Thank you.

Rated 5 out of 5 stars

Very friendly service

Very friendly service, involving finding very good insurance offers that meet the customer's expectations.

April 25, 2026
Pol-Plan Ubezpieczenia logo

Reply from Pol-Plan Ubezpieczenia

Thank you :)

Rated 5 out of 5 stars

Very good experience with Pol-Plan…

Very good experience with Pol-Plan Insurance. The staff were friendly and helpful, and everything was explained clearly. The whole process was quick and straightforward, and I received support in choosing the right insurance without any stress.
The prices are very reasonable and the customer service is at a high level. The company’s overall approach is very professional. I’m happy with the service and would definitely recommend Pol-Plan Insurance to others.

May 6, 2026
Unprompted review
Pol-Plan Ubezpieczenia logo

Reply from Pol-Plan Ubezpieczenia

Thank you, we're pleased to hear that :)

Rated 5 out of 5 stars

Everything is in perfect order

Everything is in perfect order. I had the pleasure of speaking with Ms. Ewa, who is a very kind and reliable person. She explained everything clearly and answered all of my questions. The matter was handled successfully, efficiently, and without any complications.

April 29, 2026
Pol-Plan Ubezpieczenia logo

Reply from Pol-Plan Ubezpieczenia

Thank you :)

Rated 5 out of 5 stars

I used this service first time and I…

I used this service first time and I fully recommend. Very professional conversation by phone and helpful with finding new, better and cheaper insurance. I will staying with Pol Plan for longer term.

May 5, 2026
Pol-Plan Ubezpieczenia logo

Reply from Pol-Plan Ubezpieczenia

Thank you :)

Rated 5 out of 5 stars

I purchased insurance from Polplan…

I purchased insurance from Polplan about a month ago, and Piotr Pustul guided me through everything with great care and professionalism. He not only found the most suitable option for me, but also made me feel truly supported and well looked after from start to finish. I would recommend him 100% for his excellent service and personal approach.

April 14, 2026
Pol-Plan Ubezpieczenia logo

Reply from Pol-Plan Ubezpieczenia

Thank you, we're pleased to hear that :)

Rated 5 out of 5 stars

Since this isn't my first encounter…

Since this isn't my first encounter with Pol Plan, I want to say that they maintain a high level of service. Ten years after my first contact, my opinion of the advisors' competence and flexibility remains consistently high. The patience and very detailed information that Mrs. Barbara Ryan offered convinced me that I had chosen the most appropriate option.

April 29, 2026
Unprompted review
Pol-Plan Ubezpieczenia logo

Reply from Pol-Plan Ubezpieczenia

Thank you, we're pleased to hear that :)

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