Polti UK Reviews 133

Edit: I have contacted customer service on the email they provided below. I was pleasantly surprised to receive a very quick response, together with evidence that their email service was undergoing problems when I first contacted them a few weeks ago. I have also now received a replacement part and my machine is now back in service. Thankyou for looking into this again polti; I have amended my rating to reflect the new response I’ve received. I’m still disappointed that a part that should be heat proof cracked so badly under the heat after only a small number of uses but I am hoping for a better outcome with the new part and will revisit my review again at a later date.

Original review: I bought the smart 100b cleaner via Amazon and only used it half a dozen times. In under a year the main cleaner head cracked under the heat allowing steam to come out in every direction. I contacted Polti who asked me to send pictures etc. They haven’t responded again despite a number of emails. Absolute shocking customer service with what could be a very dangerous product.

I bought a used Vaporella from Polti on eBay. Unfortunately it did not work. I called their contact number from their website and they were extremely helpful and sent me a working replacement very quickly. Thank you to Charlotte for making it so stress free.

Five times tried to register my new product and still the stupid page would not upload all because of a giant info box going right across the bottom of the form cutting out the rest of it.now I have to phone them which I wish I done in the first place.All info I put in was correct!!

I purchased the Vaporetto Smart 100B and it looks to be a good machine. I’ve only used it once so far but am impressed with how it has cleaned my floor and grout as well as my shower doors. I like how easy it is to fill and refill and that the machine is so compact. The extra cloths will be very useful!
Charlotte (Customer Service) was extremely helpful and patient - thank you so much. Definitely went the extra mile!
Thank you.

Tried to contact customer service by e mail on the form on the c web page the most difficult site I have ever been I have a cord less stick vac and the battery won't hold any charge a replacement is around £100 nearly the price the machine .not going to buy polti ever again

Had problem with my steam cleaner emailed company and recieved a reply with hours lovely guy named Dan,he asked me to try something which I did unfortunately it still didn't work,I was sent a replacement steam cleaner the following day excellent service would certainly purchase other items and reccomend to others

Had a problem with the led motorised head of our Polti cordless vacuum. It was about 8 months old and was purchased from Ideal World. This company have since ceased trading and I had no receipt and unable to access my account with Ideal World.
An email to Polti with serial number and photo of problem was sufficient for this company to respond within an hour to say no problem and replacement on its way!

Customer Disservice. Beware.
Purchased a vaporetto machine 6 weeks ago and the clip attaching the tubes broke. Customer service is appalling and still waiting for replacement part. So sorry I wasted £300 on this. Supervisor no use and sends defensive cheeky emails.

Polti are an Italian manufacturer of 'steam-based' products, many of which are multi-functional
Their customer services team are excellent.
Bought two items from their website directly, very impressed with advertising videos of both products
So much so that I decided to purchase both a lightweight portable product* as well as the vacuum / steam carpet clean combination.
I wanted products to be; simple, effective and usable with no strain on my back
Unfortunately, 2nd item didn't work as expected.
After sending a few emails, the problems were identified and a new product was sent out within 24-hours. Very impressed with service team, and now have usable, effective products, which are eco-friendly.

I purchased a Polti steamer from a company that unfortunately has gone bust. I have a problem with the steamer head, so called Polti for help with this matter. It’s the first time in a long while that a customer service dept was so pleasant, prompt and professional. Well done Daniel for your professionalism and help with this matter.

Great Customer Service from Sonia....she is a credit to Polti UK

Bernard

Customer service was impeccable! Daniel dealt with my enquiry efficiently.
A new iron was received within days.

Was super impressed with level of Customer Service in resolving my warranty claim very quickly and efficiently.

This is the second Polti purchased in two years. Very disappointed at first with the Customer Service. The Customer service has been much better they have taken the time to look at the issue, which is now sorted. The delivery was super speedy. Very happy with my product now.

The Vaporetto Polti .This cleaner functions very well. Shame it is let down by its shoddy components. Parts of the cleaning head cannot withstand the heat from the steam. Some parts warped out of shape causing leaks and some simply perished rendering the tool useless. Actually replaced the head tool twice, with the same result!!! Such a pity the designer never tested the components! Have to look for an alternative, D.G.F.

Floor Steamer - I purchased a floor steamer from Crampton and Moore. The box was damaged so it was at a good price. The steamer did not last and within 2 years was not working (previous steamer not a Polti lasted around 8-10 years). The machine was used once a month so not even 20 times. Because I had bought one with a damaged box I did not qualify for a 2 year warranty. I have not used any accessories it is immaculate but not working. I will never buy another Polti product.

It was great to have a problem discussed with a person rather than an anonymous platform. Sonia was clear in her communications and readily resolved my complaint.

Never received my order from Polti
Beware of this company! Ordered this iron online a year ago, twice it was never received and was not refunded. Long dispute with them Polti . Apparently it was straight from their own warehouse as well. terrible customer service and terrible couriers.You say you left it with the concierge well I didn’t give my consent to do so and if so I wasn’t informed you did. Also what happened the second time you so called delivered to an alternative Address I gave you ? Your couriers are definitely up to something.

My iron handle has broken at 10 months, contacted Polti to see what the system was. This is proving to be a drawn out and tedious process as I am being drip fed information. Just tell the consumer all the information that you require up front. Having had Polti steam generator irons since 1990, I do not feel like a valued customer, and I’m fed up of having to jump all these hurdles.

Outstanding customer service. My emailed query was answered promptly and in a friendly manner. The steamer worked well too!!