Simon the delivery driver is our regular driver. Always friendly. Professional and goes above and beyond the call of duty. No kerbside drop here, delivered straight to the supply cupboard a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would just like to say what a lovely delivery driver we had today, Matt J. He was so polite, happy and nothing was too much trouble for him. He said he would put the paper in its designated place,... See more
Company replied
As a firm we always use Polycopy. When calling to make orders I am met with positivity, friendly and helpful staff (Andrew, Stephen and Graham). I made a big order late Wednesday evening and it was... See more
Company replied
We use Polycopy regularly. They are always have keen prices and a wide range of products. Always keen to help with what's needed. Delivery is top drawer! Next day, and the drivers 'Simon' Graham etc... See more
Company replied
Company details
- Office Supplies Store
- Office Furniture Store
- Paper Distributor
- Printing Equipment and Supplies
- Stationery Wholesaler
Written by the company
Your trusted team of experts in paper, furniture, workwear and consumables. With over 50 years of industry experience, Polycopy has grown into a trusted UK-based supplier of office and educational products. Established in 1975, the company has continually adapted to meet the evolving needs of schools, businesses, and public sector organisations, while maintaining a strong focus on customer service and product quality. Polycopy is more than just a supplier—it’s a reliable partner for organisations looking for dependable consumables and office essentials. From paper, toner, and stationery to cleaning products and classroom furniture, Polycopy offers an extensive range of carefully selected items designed to suit both traditional and modern working environments.
Contact info
Navigation Way, LE11 1QD, Loughborough, United Kingdom
- 01509 610077
- sales@polycopy.co.uk
- polycopy.co.uk
4.9
Excellent
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jenny is just amazing she is literally…
Jenny is just amazing she is literally there for you every time you need her. There is never an issue because she always solves it. She is genuinely such a kind person.
July 4, 2025
Unprompted review
Reply from Polycopy
Hi Amanda,
Thank you so much for your kind words and the 5-star review! We’re so pleased to hear how much you value the support Jenny provides. Your feedback perfectly reflects the level of care and dedication we aim to deliver through our service.
Thanks again for your support!
Kind regards,
Pete,
Polycopy Customer Service
Advertisement
Outstanding service.
Ordering from Polycopy is an absolute pleasure, I can view online prices and products before I purchase. The sales team are extremely helpful, are knowledgeable in their field and are dedicated to providing a first-rate service. Telephone conversations are always polite and professional, with staff always greeting you on a personal level. A special mention to Rob Rawlins, with his cheerful manner.
July 3, 2025
Unprompted review
Reply from Polycopy
Thank you so much for your wonderful 5-star review Chantelle! We're thrilled to hear that ordering from Polycopy has been such a positive experience for you. It's great to know that our online platform and our dedicated sales team are making things easy and efficient for you.
Your kind words about our team's professionalism and personal touch mean a lot to us.
Kind regards,
Pete,
Polycopy Customer Service
Highly Recommend
I normally place a phone order and always get great service over the phone, today it was Rob who took my order. Our account manager Lucy is always on hand to give prices and advice about different products or find us the best deal. Highly recommend
July 3, 2025
Unprompted review
Reply from Polycopy
Thank you so much for your kind words Alison and for taking the time to leave us a 5-star review! We're delighted to hear that you've consistently received great service over the phone.
We truly value your recommendation and your continued trust in us. If there’s ever anything more we can do for you, just give us a call — we’re always happy to help!
Kind regards,
Pete,
Polycopy Customer Service
Excellent Service
I often ring Polycopy last-minute in a panic with a list of things that I need to order (even if I can't remember their names and play a game of phone charades). The person on the other is always happy to oblige. Today was Rob Rawlins' turn and as usual was happy to oblige. My order will arrive tomorrow. Why go anywhere else? Excellent service and it is local. Thank you Rob and team at Polycopy.
Claire
Polycopy frequent return customer
July 2, 2025
Unprompted review
Reply from Polycopy
Thank you so much for your wonderful review! We absolutely love your description of “phone charades” — it gave us all a good chuckle!
It’s always a pleasure to help, whether it’s a last-minute request or a mystery item you can’t quite name. Rob and the whole team are thrilled to know they’ve made your experience smooth and stress-free once again.
We truly appreciate your continued support and loyalty to Polycopy.
Kind regards,
Pete,
Polycopy Customer Service
very quick service
at 4.59pm I messaged and asked if any chance we could buy some fans and amazingly they were delivered by lunchtime the next day
thank you so much Jennifer & Allan, you went above & beyond and made a lot of people very happy
June 30, 2025
Unprompted review
Reply from Polycopy
Thank you for taking the time to share your experience Angela—it truly means a lot.
We're so glad that Jenny and Allan could step in quickly and ensure the fans got to you by the next day to help you and your team.
Exceptional service is at the heart of everything we do, and feedback like yours goes a long way.
Kind regards,
Pete,
Polycopy Customer Service
Advertisement
Great experience with Polycopy!
Just had a conversation with Rob Rawlins helping me with my order as hav`nt done this before.
He couldn`t have been more efficient and helpful and even sent me the confirmation email through as we spoke,
Would definitely recommend this company providing top customer service!
July 1, 2025
Unprompted review
Reply from Polycopy
Thank you so much for your fantastic review!
It's great to hear Rob was able to make your experience smooth and stress-free.
Your recommendation means the world to us, and we're so pleased our service left a great impression.
Kind regards,
Pete,
Polycopy Customer Service
Great team and very helpful
Great team and very helpful when ordering large quantities of supplies for our school. Thankyou- we will shop again soon!
June 16, 2025
Unprompted review
Reply from Polycopy
Thank you so much for the 5-star review! We’re glad to hear you had a great experience and that we could help with your school’s supply needs.
Kind regards,
Pete,
Polycopy Customer Service
Polycopy
Excellent company to deal with. Quality products, friendly staff, great customer service. Will be buying from you again!
May 16, 2025
Unprompted review
Reply from Polycopy
Thank you so much for your 5-star review! We're absolutely thrilled to hear that you had a great experience with us. Knowing you’ll be coming back means a lot to us.
Kind regards,
Pete,
Polycopy Customer Service
Great service for many years..
We have been a customer of Polycopy for many years. A good range of products and papers at a competitive price.
The sales team are professional to talk and they understand my business and the products that I need.
Would highly recommend them.
June 24, 2025
Unprompted review
Reply from Polycopy
Thanks so much for your kind words, Colette. It's great to hear that you've been with Polycopy for many years — we truly value your loyalty.
We're glad our product range, pricing, and sales support have met your needs, and it’s great to know our team has taken the time to understand your business. Your recommendation means the world to us!
Kind regards,
Pete,
Polycopy Customer Service
Advertisement
A great company with a personable approach!
I have used Polycopy for the past 8 years and what a superb company they are!
No job is too small and they are personable with their approach.
Rob is an absolute super star and takes on any challenge I give him!
I would 100% recommend Polycopy
June 23, 2025
Unprompted review
Reply from Polycopy
Hi Victoria, thank you so much for your kind words and continued support over the past 8 years! We’re so glad to hear that our personable approach has made a lasting impression.
We're here for whatever challenge comes next, big or small. Looking forward to many more years of working together!
Kind regards,
Pete,
Polycopy Customer Service
5* Company
We rely on your deliveries every time! Last minute ordering from our end but always get my paper next day and guys willing to put it away which saves me lifting it.
What more could you want?
100/100
June 18, 2025
Unprompted review
Reply from Polycopy
Thank you Georgia for your kind review.
We're absolutely thrilled to be your go-to supplier, even when it's last-minute. This means a lot to our team who work hard to get every delivery out on time, but with a helping hand too—so it's great to hear that’s making a difference.
Kind regards,
Pete,
Polycopy Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.