Pomence Reviews 

I usually don’t buy things without checking trust pilot! So they must have been using a different name or something!
Got some tights for winter, not even that cheap! Like £7 or something last month. Then noticed $29.99 from my account to pomence.com and as soon as I’ve googled I realise I’ve got myself signed up VIP membership! This isn’t even like fabletics or other memberships, this money isn’t even able to be redeemed against items, the fee is just to have access to buy stuff from their store! I hate companies like this that are solely relying on ripping people off but it’s legal because somewhere we will have signed up to it all!
I’ve cancelled the subscription, I’ve emailed to request confirmation of cancellation and request a refund for the charge. If not I will try to claim back as a misleading sale to my bank and see if they can help.

Looks like they sell all kinds of cheap crap to get you signed up and I’m so annoyed with myself for falling for it!

AVOID AT ALL COSTS!! Ordered items 30days ago & still not arrived. Today I was charged a subscription fee I never knew I signed up for. 10 emails later they still won’t refund. Have to wait for the pending to be taken to make a dispute. Absolutely shocking!!!!

Foolishly, I bought a book from these hooks. They sent me the wrong book and agreed a refund is due BUT they say they have no means of refunding a payment which was made in sterling (UK£)

Wouldn’t even give 1 star. Bought some tights and unknowingly was entered into a subscription. Didn’t know until a payment left my bank last night! Battling to get it refunded, absolutely shocking and very underhanded behaviour.

I ordered a pair of tights for $9.95. I received the tights. One month later I was charged $29.99 for a “VIP club membership” that is not shown on my receipt or order confirmation. When I emailed their customer support they said that I signed up for it but they did not send me a receipt or proof. Do not order from this company!

This place is terrible , the books I ordered were a rip off ! Showed me hard cover books and gave me magazines !!! And then sign me up for a monthly membership without my consent ! After emailing with them , they refuse to refund the 29.99 for monthly membership

Do not order anything from this company, I did and they signed me up to a monthly subscription (£23.10) without my knowledge or permission. The clothes I ordered took over 8 weeks together to me and are of very very poor quality. When I asked for a cancellation the ‘bot’ did all it could to get me to change my mind and wouldn’t cancel my membership, so I’ve contacted my bank , and trading standards . DO NOT USE THIS COMPANY !

Order tights and they set up a monthly membership without my consent and refuse to refund it!! Absolutely disgusting

No notification that approximately £30 would be taken from my account. I was unaware that there was a monthly fee. I tried to challenge but took weeks to get a straight no answer

It's really a bad platform. I asked for refund for what I didn't ordered and they failed to respond. I raised a dispute claim on my Lloyds bank now my account has been closed.

Dreadful customer service and no refund offered for my non delivery 😒

I ordered their Deep V Compression Shapewear Jumpsuit that they claim is ribbed with a tummy panel and what I received was made of a fabric similar to a Halloween costume. It was completely see-through without even holding it to the light or stretching it. It was not ripped. It had no tummy panel and absolutely no compression. I contacted them to get a refund because they offer a 30 day money back guarantee and they replied to me stating that they could not refund me today and offered to send me another one which I told them I did not want another low quality product I wanted my money back and they continued to state that they would not be able to send me my money back. To top it all, it took an entire month before it was finally delivered.

Extremely disappointing experience – Be careful when purchasing

I purchased two calendars from Pomence, believing I was simply making a straightforward online purchase.

I had no awareness that I was signing up to a VIP membership or agreeing to recurring payments.

I paid approximately £18 for my calendars on 5 October. On 2 November, a separate payment of £22.45 was taken from my credit card for a VIP membership I had no recollection of agreeing to.

When I contacted Pomence to explain the situation and request a refund, the experience became incredibly frustrating.

Despite numerous emails, I have been unable to obtain a refund or a satisfactory resolution.

Pomence has stated that placing my order through the Add to Cart button enrolled me into VIP Club. However, I have never received a separate membership agreement, and they have been unable to provide me with the actual checkout screen or records demonstrating my consent.

What has disappointed me most is the customer service. I have been told there is no separate complaints department, no investigation process and no timescale for a final decision.

Instead, I am repeatedly told that my complaint has been saved and that I can email again for updates.

My membership was eventually confirmed as cancelled on 4 November, but that does not resolve the disputed payment.

I have now had to take the matter to my credit card provider to seek recovery of my money.

I am extremely disappointed with the lack of transparency and the way my concerns have been handled.

My advice to anyone considering purchasing from Pomence is to pay very close attention to the checkout process and any membership or subscription wording.

A very disappointing experience, and certainly not the customer service I would expect.

Avoid this company ,placed an order on 19 October 2026 it has not been shipped and they are unable to cancel the order even after informing them that i will not be around to receive it as it has taken long to receive it ,AVOID AT ALL COSTS

Ordered fleece lined waterproof touch screen gloves, cost 12 quid, only the back is waterproof also the palms are meant to help hold your phone, simply the dont, palm aren't waterproof as described, could have probably ordered better from Temu for a lot less. Seriously just avoid, total waste of money

BEWARE - A facebooj pruchase will lock you into a hidden membership. It's a total scam. Never purchae anything from Pomence.

Items ordered were of a poor quality. A month later I'm charged a subscription fee, to which i was unaware of. When raised, I was told i could not be refunded for it. On top of that, they make it hard to cancel. Be very careful when ordering on this site.

Absolute scam. Please don’t waste your money. I bought an item then noticed £22.50 coming out my account monthly afterwards. Contacted them to be told I had signed up to a vip subscription at the checkout. Told them it was misleading and asked for a refund. They refused.

I wish I had read the reviews before ordering a cloth to take scratches off my car. It initially appeared very cheap until I checked my statement. Apparently shipping and insurance doubled the price. Why would I want to insure a cheap cloth. Its now been 3 weeks and it still hasn't arrived. The page for tracking is non existent. I have informed my bank not to pay anymore money to this scam company. I will never order anything from Instagram without checking trust pilot first. Instagram don't seem to care about the fraudulent companies advertising scams. It seems to be oblivious of complaints.

SCAM WEBSITE. STAY CLEAR.

Purchased Advent calendars I saw on Instagram. One month later a 'VIP membership' subscription of $30 came out. I queried this with the company who said I signed up for this when I checked out. I have no recollection of this but it is possible that a box was already ticked which I overlooked.

When I tried to cancel going forward I was directed to a cancellation page. This said it was cancelled. I emailed the company to confirm it was cancelled and they said it wasn't showing as cancelled on their end and so they would not confirm no further payments would be taken from my card, no matter how many times I directed them to cancel my account.

Ended up having to ask my bank to put a block against payments to them.