Pommier Furniture Reviews 

164
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, stating that the handmade wooden furniture looks stunning and feels extremely sturdy. Reviewers also mention the wonderful design, beautiful finish, and the helpfulness of the support team during their purchases. Though some customers noted that delivery times can be quite long due to the handmade nature of the products, the support team remains responsive when resolving issues. However, a small portion of people felt frustrated when dealing with unexpected import taxes or occasional transit damages upon arrival. Despite these hurdles, buyers remain deeply satisfied with the overall quality and stunning aesthetic of their new items.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning design and... See more

Quality

Reviewers mention positive feedback about quality, praising the outstanding craftsmanship, solid materials,... See more

Customer service

Users describe positive interactions with customer service, highlighting professional communication and quick... See more

Delivery service

Customers had ambiguous experiences with delivery service. Some consumers noted that shipments arrived right... See more

Order

Clients share ambiguous opinions on order experiences, balancing delight with frustration. Many consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased a set of handmade wooden chairs and are very happy with them. Simonida took the time to help us choose the perfect model and fabric color, which made the whole process much ea... See more

Rated 5 out of 5 stars

I ordered 6 Mosso chairs in walnut. Truly an exceptional craftsmanship I must say. Extremely well packaged and arrived in Sweden without a single dent. the communication with the company was good thro... See more

Rated 5 out of 5 stars

High quality products and the products are really something you don't see anywhere else. Very personal contact, always helpfull and the package is very solid protected. Also no unnessery assemble of t... See more

Rated 5 out of 5 stars

We bought a pair of Otto dining chairs based on the website description and photography. There was quite a long lead time. The chairs arrived very well packaged, however there must have been a colossa... See more


4.8

Excellent

TrustScore 5 out of 5

164 reviews

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4.8

All reviews

(164)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Cannot fault the finish and style of…

Cannot fault the finish and style of the chair.
Delivery time was slightly longer than I had realised and planned for (lead times are working days only). But company responded promptly when I contacted them to discuss.
Well packaged and undamaged on arrival.
Very very happy with the chair

September 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Happy shopping experience

The chair I bought from Pommier is very comfortable, and I’m really satisfied with it.
I was so surprised at how nicely it was packaged — it felt like receiving a gift!
There was a small delivery issue at first, but Monica from customer service was really helpful and followed up quickly so I could get my order without any trouble.
Thanks a lot!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great company with beautiful furniture

We bought a beautiful matching table, chairs and bar stools. Simonida is super responsive and friendly, available to help with anything you need. Pommier even helped us customize the color of the finish to match the rest of our interior! Very happy!

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

It wasnot walnut at first, great service!

When the armchair was delivered, we noticed that the frame was not made of walnut wood, but of a similar wood that had been stained and varnished. After I reported the error, Pommier promptly sent a new one made of real walnut wood.
Excellent service, straightforward handling of problems, quick response time!

October 9, 2025
Unprompted review
Pommier Furniture logo

Reply from Pommier Furniture

Our products are made exclusively from solid walnut wood.
Because walnut naturally varies in color — with lighter and darker sections — every piece is stained to achieve a more uniform tone and reduce visible contrast between those areas.
The final finishing process is done entirely by hand to ensure the smoothest possible surface and careful attention to every detail of the furniture.
We put great effort into making sure all our customers are satisfied, as reflected in our other reviews, and we invite you to contact us by email if you would like us to resolve your issue as quickly as possible.

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Rated 5 out of 5 stars

One chair broken, but such excellent support

We are very happy with 3 of the 4 chairs we received, however the 4th chair was broken on delivery. Monika from Pommier furniture's response was swift and caring. We are looking forward to having 4 beautiful chairs soon! From the way we have treated we are sure that if you have a problem they will make sure it is properly dealt with. Excellent company and really beautiful chairs

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Misleading information and hidden shipment cost

A scam. First of all they don’t respect the delivery time. But most important, they use misleading information in their website making European customers believe they are buying within Europe and when the product arrives: surprise! Nearly 10% on import taxes… They indicate French design and 100% European origin, so you of course you don’t expect to add 10% in the price of your order and they don’t let you know in advance

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

In love with the quality

We have 4 Mosso chairs which I love so much. You can feel the love and quality of the wood. After 2 years we have now ordered the Orel table, 2 more chairs and the book shelf. Simone gave us some helpful advice before ordering.
I know it will be a long wait, but it will be worth it.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful table and chairs

We ordered a table and chairs.
Quality = excellent.
Shipping and packaging = meticulous and everything arrives in perfect conditions.
Customer service = above every expectations. We have not been the easiest customers, but Monica handled everything professionally and at every step showed goodwill and interest in helping us.
Absolutely recommended.

June 28, 2025
Unprompted review
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Rated 5 out of 5 stars

I’m delighted with both the service and…

I’m delighted with both the service and the wooden shelf I received from Pommier Furniture. From start to finish, the communication was good and professional. A special thanks to Monica for helpful assistance throughout the process.

The shelf was delivered and exceeded my expectations in terms of quality and design. It's a beautiful piece that truly completes the room.

I highly recommend Pommier Furniture to anyone looking for high quality furniture. I would definitely order from them again!

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Not the cheapest option, but certainly worth the expense. We immediately loved the design, and we could also appreciated the overall quality and good finishing, after receiving our chairs. Professionally managed purchase and delivery.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and customer support

We recently ordered four chairs from Pommier Furniture, and overall, we're thrilled with the result. The craftsmanship is outstanding — you can tell they’re meticulously handcrafted from top-tier materials, and the solid feel of the wood validates the wait. The chairs arrived in excellent packaging, which ensured everything reached us in perfect condition.

Because each piece is custom-made to such a high standard, it took just over two months for delivery. While that might be longer than some retailers, the exceptional quality makes it absolutely worth it. We now have beautifully designed chairs that feel both elegant and durable — true statement pieces for our home.

Would highly recommend Pommier Furniture to anyone looking for bespoke, high-quality furniture — just be prepared for a bit of a wait, which is entirely justified by the end result!

The customer support is extraordinary!

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service from A to Z

I ordered 4 chairs online. The order process was easy and effortless. I asked for an update after a few weeks and the reply came within 24h with a satisfactory response.
The chairs came in perfect condition - I have never received anything so well packed!
Do not hesitate to buy!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Just perfect!

Just perfect! I have ordered already few times various products and must say that I am always blown away from the quality. The products look even more amazing live. The only down side is that you ahve to be patient as the as the products are made to order. But it is worth the wait and at least it's more sustainable this way. There customer service is more then 5 start. They are fast in reply and helping you with any issues you might have ( example customs). I cannot recommend enough this brand as their price value and service is unbeatable.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely craftsmanship

Just received my Pommier chairs. Beautiful craftsmanship and very comfortable! I’m very pleased, it was definitely worth the wait. Thank you

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Unmatched Comfort and Style – Highly Recommend!

I’m absolutely in love with my new armchair! It’s the perfect combination of comfort, quality, and style—beautifully made and a seamless fit in my living space. From the moment I sat down, I knew it would be my favorite spot to relax with a book or just unwind after a long day. A special thank you to Monica. Her assistance made all the difference—I couldn’t be happier!

July 23, 2025
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Rated 5 out of 5 stars

Beautiful design and great service

I recently bought a lounge chair from Pommier Furniture, and I couldn’t be happier with the experience. The design is absolutely beautiful, and the materials and build quality are top-notch—it really feels like a piece that will last for years.

The website was easy to navigate and made the buying process simple and smooth. Prices were very reasonable, especially considering the quality.

What really stood out was the customer service. They were incredibly kind, quick to respond, and followed up to make sure everything went well with my order.

Highly recommended!

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning Design and Exceptional Company!

The handcrafted Otto chairs I received are absolutely stunning—true design masterpieces! They are not only comfortable but also elevate the entire look of my space. You can tell that each chair was made with a deep respect for both traditional craftsmanship and modern aesthetics.

What truly made the experience exceptional was Monica’s assistance. She was responsive, and incredibly professional from start to finish.

If you're seeking exceptional design and top-tier service, look no further—this is the place. Thank you to Monica and the entire Pommier team!

July 13, 2025

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