Pooch Reviews 

176
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Thank you for my doggy bum bag I’ve been using it a lot and it fits what I need in it and is easier and comfortable to wear rather than carrying a bag 👍👍

Rated 5 out of 5 stars

Great quality dog collars. Vibrant colours, robustly made, interesting designs and quick drying when need be. Prompt and safe delivery. Very well packaged. Many thanks Pooch.

Rated 5 out of 5 stars

Lovely bum bag design that holds all the necessary gear - poo bags, treats, keys, phone, sanitiser and tissues 😀 The fabric is stiffer than I anticioated but then it is robust and waterproof so f... See more

Rated 5 out of 5 stars

Fast, efficient service. Pooch bag was exactly what I needed for walking my two dogs, plenty of pockets for just about everything that’s needed. Very good quality fabric with handy adjustable waist... See more

Company details

  1. Gift Shop
  2. Clothing Store
  3. Pet Store

Written by the company

Based in Bristol, United Kingdom, Pooch specialise in clothing, gifts and accessories for dog lovers and their dogs. We are passionate about producing high quality dog themed products at great prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

176 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(176)

25 reviews in the last 12 months

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Rated 1 out of 5 stars
Pooch logo

Reply from Pooch

Hi Joanne, it’s very sad to read a review like this. Your order was dispatched promptly by us in the UK but I understand your parcel has been held up in customs in your country. As advised in our recent email to you, this is unfortunately completely out of our control, but we have advised you contact your local courier company for their advice. We have provided you with all the tracking details that we have available. Please do not hesitate to contact us by email if you need any further assistance with this and we will do our best to help.

Frazer
Pooch

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Rated 5 out of 5 stars

Great experience

Quick delivery of goods. Sweatshirt beautifully soft and as seen on the internet

March 3, 2023
Pooch logo

Reply from Pooch

Hi Elaine, thank you so much for your lovely review.

Rated 5 out of 5 stars

Firstly the website caught my…

Firstly the website caught my attention. The price was reasonable and delivery exceptional. When I received the product it just took it to another level. Not only was it well packed, the packaging was very upmarket and gave it a luxury. Unfortunately I had to break the seal I would have loved by receiver to have had the same experience I did but I needed to check it. Please give this little company ago well worth it.

February 27, 2023
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Rated 5 out of 5 stars

Delighted !

I ordered two lovely Christmas collars for my dogs. They arrived beautifully presented, really quickly. I shall definitely purchase from here again.

November 19, 2022
Unprompted review
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Rated 5 out of 5 stars

Superb variety and comfy stuff

Great website with a superb variety of products. The hoodie I ordered is very comfortable and feels great, looking forward to use it for dog walkings and training with my dogs. Highly recommended it.

July 9, 2022
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Reply from Pooch

Thank you Bernadeta for your lovely review!

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Rated 3 out of 5 stars

Mixed bag

Collars lovely but smaller than expected
Hoodie fits well
Disappointed with bum bag - catch not good keeps coming open

January 2, 2022
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Reply from Pooch

Thanks for your review. I'm sorry to hear the catch on your bumbag keep coming open. Please contact us at info@poochstore.co.uk and we will sort you out with a replacement.

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, order late Monday 20th Dec & didn’t expect it before Christmas as 1 item was personalised but it arrived in time.

December 26, 2021
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Reply from Pooch

Great to hear it all arrived in time for Christmas, Janette. Thanks for the lovely review.

Rated 5 out of 5 stars

I purchased a new face mask with a…

I purchased a new face mask with a christmas theme, it is the most comfortable mask I have worn, good communication around despatch and delivery

December 18, 2021
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Reply from Pooch

Thank you for leaving us this lovely review. :)

Rated 5 out of 5 stars

Excellent product very good quality

Excellent product very good quality, prompt answer to query great customer service.

December 17, 2021
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Reply from Pooch

Thanks for the lovely review, Marilyn. Good quality products with great customer service is what we strive for. :)

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