Pop Specs Reviews 174

Great service and support from Abbi in Norwich with purchase of three pairs of glasses. Excellent price and turn around time too. Will be back for more, as will family and friends. High quality

Was served by the lovely and stylish lady Sunita today at the Nottingham, Victoria centre branch, very friendly and chatty, helped and advised me on getting the perfect pair, looking forward to collecting them soon.

I had purchased new glasses in November 2024 from the Glasgow, Silverburn store and had amazing service from Miranda and was very happy. I’m May this year I had a problem with on of the legs of my glasses which Cormack fixed very promptly. However a similar issue arose today and I went straight back to be greeted by Will. He was so lovely and extremely helpful. He advised me the best way forward was to get a completely new frame so the issue wouldn’t arise again, which of course I was happy to do at no extra cost to me. My new glasses were ready in 20 minutes.
I would 100% recommend Pop Specs especially for their fast, efficient and very friendly service (Will in particular). They have a fantastic range of frames to choose from and their aftercare is exceptional.
Very happy customer.

This is the second time I've purchased glasses here at the Norwich branch. The first time was for my wife. I was helped by Abbi and Lucia, they were both fantastic and really helped when picking the right frames. The second time was for myself. I was helped again by Abbi who was brilliant, she picked out some frames that she thought suited my face shape and that went with my aesthetic. The range of glasses were great so good infact that I bought 2 pairs! Abbi had these ready for me by the time it took me to grab a coffee. Definitely recommend!

I had a great initial consultation at this spectacle shop — friendly and welcoming customer service that made a strong first impression. The frames are definitely funkier and more unique than what you'd typically find on the high street, which is a plus if you're after something a bit different.

However, the experience soured when I encountered issues afterwards. The staff were noticeably less friendly — almost irritated — when I asked about a refund or raised concerns. The level of professionalism and aftercare simply didn't meet expectations, and I wouldn’t recommend them based on that.

Also worth noting: polarised lenses here are significantly more expensive than at regular high street opticians, without a clear justification for the price difference.

Amazing experience in the Nottingham store with Sunita. Patient, friendly and amazingly welcoming 😁
Would recommend to anyone and everyone!
Friendly prices and the service to accompany it!

I visited the Pop Specs branch in Nottingham Victoria Centre and was amazed by the service. Sarita sorted out my glasses, and she was simply amazing.
Excellent service, thank you very much.
Angel :)

Amazing experience a couple of months ago at the London westfield stratford branch- huge thank you to the assistance of Bilkis, she helped me with my glasses and was very kind.

Got great glasses in cramlington today,75£ really cool chunky frames all done in 30 minutes,just show him your perception, pay wait and go.sorry specsavers and boots you just haven't got any funky frames. Cheers

Amazing and fast service from the wonderful Sarita in Nottingham. New glasses looking fantastic! Will go back any time I need new specs (or a chin wag)

Thank you so much to James and will at pip specs braehead in glasgow ! The best customer service ever and thanks for helping me find some lovely glasses 🫶🏻

Very friendly funny attentive Dan was absolutely amazing. Took a look at me and brought what he thought and loved every one of them . Bought 3pairs. Absolutely fabulous 💋

These guys are excellent. Brought my 2nd pair today. As always really helpful and best of all no pressure, lots of frames to choose from and they only cost me £95.00!!!

Great service! - Metrocentre. Rectified wrong prescription given by Specsavers without any fuss or additional cost. Spent time to discuss how I would be using the reading glasses to ensure they were correct.

Sarita is amazing! 🤩 She really cares and helps as much as possible. It was a really personal experience and Sarita helped me choose the right frames for my face and took into account my taste and what I wanted for my overall look. The glasses were created with my lenses so quickly too! This meant my overall experience took around an hour so would be easy to complete in a lunch break! Thank you so much ☺️ I love my new glasses, they give me confidence and make me feel very stylish! Xx

Visited the Newcastle store today and spoke to Grant and Dameer. They were both absolutely lovely and helped me along the way to pick the right glasses for me. Brilliant quick service and the quality of the glasses are amazing. Would definitely recommend.

I had a very helpful time with pop up specs the stsff were very friendly and helpful and had a great knowledge of what suited me best.

Great experience and I have recommended them to my friends.

Visited Nottingham branch today and the frames are amazing! Sarita took so much time helping me choose the right one for me and was such a laugh at the same time. Dora was also helping another customer when I was there and they were getting the same top notch service.

After an eye test elsewhere I was on the lookout for some glasses. Spotted the Pop Specs stand at York Outlet and picked some frames. Love the frames and the two girls working were absolutely lovely and very helpful. The glasses were ready in around 20 minutes and have been perfect since I bought them about 6 weeks ago!

Great service and friendly staff (Miranda and Will) at Braehead. Great price and had my new sunglasses in no time at all.
Give them a go - you won’t be sorry.