Pop Specs Reviews 175

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for being incredibly helpful, friendly, and knowledgeable, often going above and beyond to assist with selections and provide excellent advice. The service is consistently praised for its speed and efficiency, with many people receiving their new glasses very quickly, sometimes within minutes. Reviewers appreciate the wide selection of stylish and unique frames, often finding options that differ from typical high street offerings, and many are pleased with the competitive pricing. However, some customers experienced issues with product quality, noting that frames broke or became loose relatively quickly, and a few were dissatisfied with the transparency of pricing for additional features like tinted lenses. There were also occasional complaints about customer service, including slow response times, unhelpful staff, or incorrect prescriptions.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising the wide selection of... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, politeness,... See more

Service

Customers had positive experiences with service, often highlighting the fast, polite, and friendly... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the prices to be good, affordable, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing satisfaction. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the choice of frames BUT Pop-specs need to be more accurate and transparent with pricing. Tinted lenses advertised as an extra £30. First, the graduated tints were not available in the colour I'd... See more

Rated 5 out of 5 stars

#popspecs #nottinghamvictoria #greatpeople #trustme Seriously these two Sarita and Harvey are just great, in the words of mother (78) felt like ive known them years...... Sarita just looked, knew... See more

Rated 5 out of 5 stars

Outstanding service was given a few weeks ago when my son purchased a pair of glasses with his prescription. Not only is there more of a fantastic variety to choose from compared to other high street... See more

Company replied

Rated 5 out of 5 stars

The display of amazing spectacles in Eldon Square Newcastle upon Tyne was eye catchingly dazzling. The service was excellent and having taught customer service courses in 5star Resorts world wide I w... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Pop Specs - Fast, Fun, Affordable Eyewear. We're revolutionizing eyewear retail with a simple promise: complete single vision glasses in 20 minutes, not weeks. For just £75, you get everything - your choice from over 1,000 stylish frames, single vision lenses, and anti-glare coating included. While other opticians keep you waiting days or weeks, we'll have your new glasses ready while you get your coffee. Our friendly, expert team provides personalized service to help you find the perfect frames and lenses for your lifestyle and budget. With transparent pricing and no hidden costs, you'll know exactly what you're paying upfront. What's included in your £75: ✓ Any frame from our extensive collection ✓ Single vision prescription lenses ✓ Anti-glare coating ✓ Professional fitting and adjustments ✓ Express 20-minute service


Contact info

4.1

Great

TrustScore 4 out of 5

175 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Pop Specs in Cardiff gave a great service

I gave Pop Specs in Cardiff my prescription for varifocals and 5 days later my new glasses were ready. The staff were helpful and pleasant and the glasses are excellent. I'm so pleased that I went with them, and for a fraction of the cost anywhere else.

August 17, 2024
Unprompted review
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Rated 5 out of 5 stars

A1 spectacle shop with fab frames…

Saw this bright cheerful shop and same for the staff.take as long as you wish trying on, no hard sell. My husband and I bought a pair of varifocals arrived within days and all was great. 5 star review for this new concept hope it goes from strength to strength.
Very satisfied customers

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service :D

This is such a good idea! I bought a pair of glasses last month from the Newcastle branch in Eldon Square. Excellent service from your staff member (didn't catch his name, he has dark hair and beard). Absolutely faultless and will definitely use again.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

I needed a repair on my specks

I needed a repair on my specks
Stephen carried this out free of charge even though I never bought the specks from pop-specks,
I will return to pop specks with my new eye test prescription as the specks are fantastic lovely range of colours and choices I was amazed, old specks out pop- specks in from now on

July 19, 2024
Unprompted review
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Rated 5 out of 5 stars

More companies should operate like this!!

So pleased to have found a company at last that supplies great specs at affordable prices! I cannot afford designer specs, however this company has a brilliant range that knocks spots off the other high street opticians. So much cheaper, so much more choice! I chose new frames, handed over my prescription and returned in half an hour to find a fabulous pair of specs ready and waiting. No week long delay and no £240 bill. To cap it all, the staff were amazing!! Friendly not pushy, informed and not stand offish, just genuinely wanted to help. Added bonus, I received really helpful information that explained an issue I’d had with my eyes. The shop was easy to access - no doors! - and I felt it does what it says on the tin only better. I’ll definitely buy again and would recommend the Leeds store to anyone. Nis was very approachable and pleasant, she put me at ease and made the whole experience enjoyable and not at all stressful. Fantastic service!

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, Excellent staff, Excellent product…

Thank you to Sharon at POPSPECS White Rose, Leeds, for all her help and advice in choosing a stylish pair of spectacles, she was knowledgeable and extremely courteous at all times and nothing seemed to be too much trouble. My own optician in Halifax unfortunately provided me with an incomplete/inaccurate prescription which created a problem for me but Sharon was very understanding and provided me with a number of options which enabled me to make the right choice under the circumstances.

I would highly recommend POPSPECS White Rose, Leeds for spectacles.

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

This week, I visited the White Rose Centre store in Leeds and was delighted with Sharon's excellent service. She was knowledgeable, informative, and highly courteous. I am thrilled with my purchase and have already recommended the store.

June 17, 2024
Unprompted review
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Rated 1 out of 5 stars

cheap glasses

Marketed as cheap glasses. Dreadful service, counter staff have zero idea what their talking about.

June 11, 2024
Unprompted review

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