Popilush Reviews 2,874

Once again, I’ve had a terrible time getting a response from customer service. I noticed immediately after placing my order that the wrong item was ordered,so I contacted customer service right away to cancel the order. This was on a Thursday night. My credit card was immediately charged. On Monday, September 22, I received an e-mail asking which item was wrong. Haven’t heard from them since although I tried to get in touch with them several times to get a status. Also received an e-mail that my order was shipped. What?! I’ve had a bad experience before, which they did eventually correct, and have had orders that delivered quickly, but if they can’t get their customer service together, I won’t be ordering again. Do better Popilush! UPDATE: STILL NO RESPONSE. AI Generated response below. Will be following up with the Better Business Bureau. This company should not be allowed to operate with this type of customer service!

This company is corrupt.
I ordered a size large which was clearly in my confirmation email.
They shipped me an XL which was too big.
When I asked them to rectify that they asked me to send them a picture of the item received and order. So I emailed that to them … which clearly showed L!
They sent me back a very impersonal response with just an auto wording and a picture of their shipping sheet showing XL circled as shipped!
Somehow they feel that because they shipped XL the order is correct.
What they sent me was absolutely not correct and did not match what was ordered..
absolutely disgusting that they take customers money and refuse to rectify THEIR SHIPPING ERROR!

Company responded that they will deal with the situation right away.... HOWEVER.. I have yet to hear anything from them. There has been no attempt to rectify the issue of their shipping error.

I have been contacting support for a week in regards to an exchange and no one will respond. I am going to dispute my charges.

Edit: Amazing they have staff to reply within hours to negative trustpilot reviews, but can't reply to customer service emails.

I have purchased Popilush items both from Amazon and directly from their website. If you're going to buy, I strongly recommend you do so through Amazon because returning will be easier.

The reviews that say their products are high quality are true...The bodysuits and skirts I've purchased I actually love.

Unfortunately, this company is shady AF and I will not be buying from them again. Most recently, I purchased a bodysuit through Amazon - what I received was clearly used. Eww, but ok...I returned to Amazon and got a refund. I sent Popilush Customer service an email thinking they'd want to know that Amazon was distributing used undergarments under their brand. Nope...they didn't care at all.
I ordered the next item through their website thinking that would save me from getting a used garment, but nope. I received another thong bodysuit covered with another woman's skin, bodyfluids, lotion/deodorant marks. GROSSSSS.

Sent an email requesting a return, clearly outlining which item and what the issue was. They responded back "Oh, sorry you had a problem, was it this item?" Playing games, stall tactics. Huge red flag. I've called, I've emailed. I cannot get them to respond.

I finally went through my bank and i'm disputing the charge with them. Very disappointing because if you do get the right size and an actual, new garment, their products are good - but not worth the headache of dealing with a company that gives zero care to good customer service.

Do not buy… Buyer beware exclamation exclamation I have written these people eight times for a refund they play games. They don't answer when they do answer they offer you 50% refund they offer you gift cards. I have asked them eight times literally to give me a 100% refund back to my credit card as they state on their site that they give refunds back they don't they play games. I have been fighting for over two months with them

After two months, they have the nerve to write me again this evening, telling me how sorry they are for the delay in the refund really it takes two months to refund somebody the money back. It's really funny though on their site they grabbed the money straight out of your credit card within seconds when you order… They are not loyal. They are not honest do not order. I will never ever order one item from them again you have to jump through hoops and all they try to do is exhaust you so that you don't ask for the refund back but what's funny as they get their item back though they get to resell it again and they get to keep my money. They are disgraceful. The Better Business Bureau is going to also be alerted as well as the Atty's general office my husband just happens to be an attorney here in Florida. Good luck Pop lush you bunch of thieves.

Return policy is false. I’ll give two stars because the quality of the dress is nice. They state on the website they will send you a return label for $9.00. They will not. Each time you go back and forth with the customer service they will offer gift cards, 50% back, more merchandise, etc. - everything but what they state on the site. From my experience they simply do not do returns. Thank goodness I only ordered one size and not multiple sizes - so I am out the cost of just one item - $130. Live and learn on these type of sites.

Do not buy from this company!! They never sell my product and when I contacted them, they said it was because they were out of stock and they would refund me. This was almost two weeks and they still have not refunded my money. When I call all I get is leave a message and nobody ever gets back to. You get a standard email response with no solution.

No different to the non wire bras on ttiktok. I ordered from the UK and two bras cost me £50. The hype is not authentic. There is nothing special about these bras. They do no offer any suggested support show in other people's videos. Take the advice if you are not in the US, i was the guinea-pig stupid enough to fall for the advertising and ordered them. I would not recommend to anyone.

I ordered three swimsuits from Popilush on July 17th with a promised shipping window of 2–5 business days. The order did not arrive in time, so I returned everything. Popilush received my return on August 29th, yet weeks later I still have not received my refund.

Their policy states refunds are processed within 3–7 business days, but I’ve had no refund and no meaningful communication despite multiple emails.

At this point, I’ve had to open a dispute with my bank to recover my money. This has been extremely frustrating and unprofessional. I cannot recommend ordering from Popilush: delayed shipping, poor communication, and failure to issue refunds.

Update 9/13/25:
Thank you for responding publicly to my review, but unfortunately, nothing has changed. Despite your apology, I have still not received any reply to my direct emails, nor have I received my refund. The ongoing silence and lack of action are unacceptable.

I will continue to update this review until my refund is issued in full to my original payment method. Once that happens, I will gladly update the review to reflect that resolution. My order # is 876652

If only I could leave negative stars! They’re getting 1 star because it’s the lowest I can leave.
I initially purchased a bra from Popilush through Amazon. I liked it & kept seeing this dress advertised so decided to place an order. I ordered 2 dresses, one was an athletic dress & the other a cowl neck dress, a surprise box at $30 & 2 different boxes for $10 each.

The athletic dress arrived first. It was covered in white nastiness all over between the legs & butt of the shorts attached to it. It was nasty! I immediately contacted them & was told I can only do 1 return or exchange per order so I should wait until the rest of the order arrived. Well that took another week to even ship. It finally arrived 2 weeks later & the dress I really wanted was way small according to their own measurements online. I even sized up & it runs very small.

I contacted them, I was told the dress was still in stock & I could reorder it if I agreed to a gift card. So I accepted a gift card & placed the order.

I ordered a swimsuit that says “set” instead of the athletic dress I originally ordered. The black cowl neck dress I accepted the gift card for & added on the surprise boxes since there was nothing else I wanted. I should say the surprise boxes… don’t waste your money unless you want the same thing over & over. All they do is offer you a $10 coupon!! I don’t want a coupon I want my order or my money!

They still have failed to ship the dress I wanted, it is out of stock they claim. I went to the site & was able to order 5 of the same dress yet they claim they don’t have it. So they’re scamming people.

Then the swimsuit, they said “even though it says set it’s really only one piece” IT SAYS SET!! They admit it says set! They claim they can’t send the rest of it!!! Fraudulent website! False advertising!

The $30 surprise is a basic bodysuit, not the cute ones! Plain & basic with long sleeves… I don’t wear long sleeves it’s too hot in Florida. The $10 surprise is a beige stretchy cheap bra. Not like the bra I liked from Amazon. It’s a nylon & polyester stretchy great grandma looking thing… despite ordering different options for the $10 box, I now have 3 of the same ugly bra. The different options are a lie too. All 3 were the exact same item!

I still don’t have the bottoms to the suit or the dress I wanted. They still kept my money & can’t figure out how to fix my order!! 😡

If you saw the pictures of the athletic dress they sent me, you’d be sick! It’s gross! I also had to hang onto that gross item until they shipped the rest of the first order cause only 1 return allowed per order.

At this time I have placed 2 orders, each over $150 & have nothing to show for it! All these incompetent people want to do is send me a $10 coupon! They can fold it up & stick it someplace else! All I want is my COMPLETE order or my money back!!!

CAUTION, DO NOT accept a gift card from these people! They’ll give you a higher amount than you paid but they won’t actually ship it & then you’re stuck. Definitely decline the gift card & demand your money returned. Don’t make the same mistake I did.

Oh yeah, you can email them but it takes 3 days for a reply which is just… “sorry we will give you $10” 🤯 never once have they done anything they claimed they would. AVOID AVOID AVOID!!!!!

This is the first time that I bought a dress for this company, customer service was great and very professional people. Also, the quality of the clothes is amazing and if you have any problem they will help you and answer all your questions. I’m so happy with this company I highly recommend to buy your dresses here and check your size recommendations.

The dress itself could be pretty great- went by measurements but dress I received was still a bit too small. The problem is when I went to return it- they send you an e-mail hoping you won’t but will exchange it… etc…
I still asked for a refund but somehow got another dress sent! It was the same size as the first one.
I emailed them again to tell them this and it must be bot driven because it just acknowledged the incoming shipment of the same size dress!
Absolutely not worth the hassle!!
So I guess I’ll have 2 dresses I can’t wear!

This company is amazing. I love my swimsuit so much. Also, I had to exchange for a different size, so they let me keep the og one and didn't charge me extra for the new size! I was able to give to a friend! Thank you, Popilush! Ilsym!

I ordered a bodysuit for my gf and of course got the size wrong, smh. They responded to my exchange email the next day and went above and beyond fixing my mistake. Great customer service and not to mention great quality
materials and design. My girlfriend loves all of their catolog and would buy it all if she(me) could. Popilush FTW!!

I returned item. Emailed customer service multiple times with copy of proof of delivery for return and still nothing. All I get is automated responses from email. I called and left a message also. No refund on paypal and its been 2 months

Made an order for five items. Received one item within a short period of time. A few weeks later received a second item. The third item says it was fulfilled two weeks ago, but I never received the dress. One month later there’s still two more items that need to be shipped. And I still haven’t received the dress that they say was fulfilled. There is no refund portal or any mechanism to get a refund on their website and you need to email customer service. I emailed them over the remainder three items in my order. They completely ignored my concern about the dress that had been fulfilled but not received. And then they asked me if I wanted an exchange for a new size or return on the other two items as they were now out of stock - refund please, I do not need two dresses in sizes that don’t fit me. Why is it that I have to email them to ask them to refund my credit card when something is out of stock? They should automatically be refunding my credit card when something is out of stock. They should also be providing updates if there are shipping delays, but you don’t get any. I also purchased the worry free shipping and it doesn’t look like they’re going to honour that for the one dress that was fulfilled but not received as they are currently ignoring me and this is the most expensive item in my order at $100. This company is a scam. Do not order from them.

Reading all the terrible reviews helped me from not order from them I almost did but I am thankful I did not... I will definitely pass on to people to not order through them

I was so excited to receive my order, but unfortunately it didn’t fit when it arrived. Customer service was easy to work with and very supportive in guiding my exchange. I will recommend Popilush to all my gal pals; great product and good “support”.

The WORST OF THE WORST scam company. DO NOT ORDER from them. They are laughing at all of us that have that try to return items. They didn’t sent me an order number or confirmation of order. There is nothing in the package to refer to, no paper w order info. I had to email them back and forth 5 times over many days to try to get a return label. Their system online doesn’t work to get one, and I believe this is by design to try to get your return to push past the 30 day window. All of the emails had a ridiculous number of days to get a response. Again, by design to push you past the 30 days. Offering discounts if you exchange or keep items. So I put everything in writing in emails, took photos and video of each piece packed and put in the return bag, took photos of the return label, emailed them the return label Information, which it says somewhere you have to do. All of these little things noted, I believe, are so they can point to a reason to not issue a refund. I also checked to see when they received the item. The refund issue time frame is noted as different times in different spots, but it’s been almost two weeks at this point so I did report to the Federal Trade Commission, and to my credit card company to get a refund. I will now leave more reviews and will go to Consumer Protection Agency, and BBB. And I will pay more attention to looking up reviews before purchasing. Terrible, terrible. I’m not sure how it will work with FTC and CPA but this company should be shut down. I’m
Sure the positive reviews were bought or from AI.

The team remained professional throughout the entire process.