The website photos for the apartment we booked were misleading and presented an image that in reality didn’t exist. There were no nice throws (on the beds or sofa), no nice cushions or plants, and var... See more
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We booked a Villa through a dutch company Casamundo. We ended up with a booking with Poplidays. From the beginning up to the final payment everything was very smooth and quick. The communication... See more
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Would highly recommend, found Poplidays via Booking.com far more choice and a fraction of the cost, welcome gift of €25 when signed up via email and deposit paid on Revoult euro account. Excellent ch... See more
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We had a very good time at Gourette ski station and thanks to Gourette Tereva for their efficiency during réservation and check in. Staff were very helpfull and efficient and they allowed us to check... See more
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Company details
About Poplidays
Written by the company
Une agence française spécialisée à votre écoute !
Créé en 2011 et situé au Pays Basque, POPLIDAYS est le premier site de réservation de location de vacances qui propose des biens gérés par des agents immobiliers ou des professionnels.
Poplidays, c'est une équipe à taille humaine, soudée et compétente, qui donne chaque jour le meilleur d'elle-même. Conseillers en séjour, commerciaux, développeurs, nous arrivons chaque jour avec l'envie de nous réaliser en vous offrant le meilleur service possible.
Pourquoi louer votre location de vacances avec Poplidays ?
Des biens gérés par des professionnels : Chez Poplidays, la qualité des biens et votre accueil sont des exigences. Tous les appartements et toutes les maisons présentés sur le site POPLIDAYS sont gérés par des professionnels de l'immobilier.
Nos partenaires s'engagent à visiter et à valider un bien préalablement à sa mise en ligne. Le descriptif des biens proposés à la location est strictement conforme à la réalité et correspond à un cahier des charges minimum.
Une équipe de conseillers disponible et réactive !
Pour vous répondre, notre équipe de Conseillers Voyageurs est à votre disposition par téléphone ou bien par email (reservation@poplidays.com) du lundi au samedi de 9h30 à 19h.
Les équipes de Poplidays mettent tout en œuvre pour vous répondre au plus vite. Merci de votre compréhension et de votre confiance.
Visitez notre siteContact info
6, rue Poutillenea, 64122, Urrugne, France
- poplidays.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Poplidays
Cher Monsieur Morinaif,
Merci beaucoup pour cet avis 5 étoiles !
Nous sommes ravis d’apprendre que la communication ainsi que la conformité de la réservation à sa description ont été à la hauteur de vos attentes.
Nous restons bien entendu à votre disposition pour tout complément d’information.
Nous vous souhaitons un excellent séjour à Bretignolles-sur-Mer !
Au plaisir de vous accompagner de nouveau,
A bientôt,
Anaïs, de l'équipe Poplidays
Good service
Good service, even in covid times. Got a voucher for days we could not use
Never had a problem.
March 11, 2026
Reply from Poplidays
Dear Mr Wensel,
Thank you very much for your 5-star review and for the trust you placed in us for your stay in La Plagne.
We are delighted to hear that our service met your expectations, even during the challenging Covid period.
We look forward to assisting you again with a future mountain getaway.
Kind regards,
Anaïs from the Poplidays Team
Sefcotel Tignes - AVOID AVOID AVOID
The accommodation we booked had one review on Booking.com, which is where we made our original booking. The booking was transferred to poplidays. There are also only two reviews on poplidays for this property. I realise now the reason there are so few reviews is because there is no possibility to leave one for the accommodation on either platform . We booked Studio Tignes, studio flat, 4 persons - FR-1-502-516 in Sefcotel
If I could leave zero stars I would. This is possibly one of the worst places I have ever had the misfortune to stay.
The property is located on the 3rd floor facing Tufs ski lift. There is a nightclub in the basement, but worse Popeyes bar is below to the left and has no sound proofing . The bar is open until midnight playing loud music- making it impossible to sleep through the noise.
The building is absolutely filthy and smells horrendous- a combination of sewage, cigarettes and urine.
The apartment itself needs a complete refit - it’s horrible, aged and not fresh. The shower curtain had growth on it - I bought bleach to disinfect it, as I did the entire apartment. The bed in the mezzanine was rock hard - a mattress on a wooden floor, and the pull out single beds were equally uncomfortable. At over 1600 euros for a week it is hugely overpriced but even if the apartment were offered for free I would not stay there - AVOID. Absolutely awful.
The inability to leave a review for this apartment is very poor, disingenuous and needs to be addressed. Others should know what they are booking BEFORE taking a decision!
February 14, 2026
Unprompted review
Reply from Poplidays
Dear Mr. Johnston,
Thank you for taking the time to share your feedback regarding your stay in Tignes. We are sorry to read that your experience did not meet your expectations.
We understand how important comfort and a restful environment are during a holiday, and we regret that the noise from nearby establishments and the general condition of the residence negatively impacted your stay. Please be assured that your comments regarding the cleanliness of the common areas, the equipment of the apartment and the bedding have been carefully noted and shared with our local partner so that these points can be reviewed and improvements considered where necessary.
Regarding the location of the residence, Sefcotel is situated in the lively Val Claret area, close to shops, bars and ski lifts, which can sometimes result in evening activity. Nevertheless, we understand that this environment may not suit all guests and we are sorry if this aspect was not fully anticipated when the booking was made.
Concerning the possibility of leaving a review, platforms such as Booking.com and Poplidays each have their own policies regarding the publication of guest feedback. We appreciate you bringing this matter to our attention, as transparency is important to us and to our partners.
We regret that your stay did not reflect the experience we aim to provide and we thank you for sharing your impressions, which help us work with our local partner to improve the quality of the accommodations offered.
Kind regards,
Anaïs from the Poplidays team
Very disappointing
The website photos for the apartment we booked were misleading and presented an image that in reality didn’t exist. There were no nice throws (on the beds or sofa), no nice cushions or plants, and various items were broken. The flat’s bedding was old, tatty and felt dirty. Both toilets smelt of urine and one doubled as the storage area for all the cleaning equipment. The apartment was overpriced for what it actually was like.
January 31, 2026
Unprompted review
Reply from Poplidays
Dear Mrs. Wilson,
Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your stay did not meet your expectations and for the disappointment this has caused.
We are currently reviewing the situation with our local partner agency and will ensure that the apartment is inspected as soon as possible, so that any necessary corrective actions can be taken.
We sincerely regret that we were not made aware of the difficulties during your stay, as our local team would have been more than willing to assist you on site and do everything possible to improve your experience at the time.
Please know that your comments have been carefully noted, and we thank you for sharing your experience with us, as your feedback is invaluable and helps us continuously improve the quality of our services.
Kind regards,
Anaïs, de l'équipe Poplidays
good communication and helpfull
February 16, 2026
Reply from Poplidays
Hello Mrs. VANGERVEN,
Thank you very much for your 5-star review! We are delighted to hear that our customer service met your expectations and provided you with satisfaction.
We wish you a wonderful stay and a fantastic holiday!
See you again soon,
Margaux from Poplidays Team
Rent an appartment via poplidays for 4…
Rent an appartment via poplidays for 4 nights. Had to pay a deposit, 700euros. One week after my stay in the appartment. They had charge me 100 euro because bedlinnen was missing and I had damaged and degraded the appartment.
They didn’t gave any explanation what only showed one picture about what was damaged. There was wooden strip missing from a wall. I have responded that I have not done this. No answer back.
January 19, 2026
Unprompted review
Reply from Poplidays
Dear Mr. Willems,
Thank you for taking the time to share your feedback.
Following the inspection carried out after your departure, damage was identified in the apartment, specifically a missing wooden strip on the wall, as well as missing bed linen. Addressing these issues required the purchase of replacement items and the intervention of a technician.
Based on these findings, a charge of €100 was applied, corresponding strictly to the actual costs incurred for repair and replacement. We regret if the explanation initially provided did not feel sufficiently detailed, and we would of course be happy to send you all supporting documentation again should you wish.
Please be assured that this charge does not imply any broader accusation. It solely reflects the cost necessary to restore the apartment to its original condition for future guests. Our priority is always to handle such situations fairly, transparently, and proportionately.
Should you wish to discuss this further or need any additional clarification, we remain at your disposal.
Kind regards,
Margaux From Poplidays Team
When struggling with my payment cards
When struggling with my payment cards, before having completed and raised the problem, I was already called by Poplidays to find a solution and the payment was facilitated very quickly.
January 23, 2026
Unprompted review
Reply from Poplidays
Hello Mr. Klein,
Thank you very much for your feedback !
We’re glad we were able to contact you quickly to resolve the payment issue and make the transaction easier.
We look forward to welcoming you again !
Felisa, from the Poplidays team
Very good and friendly service
Very good and friendly service! Thank you very much for the support!
January 21, 2026
Unprompted review
Reply from Poplidays
Hello Mr. Nils,
Thank you very much for your kind feedback! 😊
We’re delighted to hear that you appreciated the service and support.
It was a pleasure assisting you, and we hope to welcome you again soon.
Felisa, from the Poplidays team
Terrible company AVOID
Terrible company AVOID! I received spam email after spam email before my stay had even begun. The room had a tiny sofa bed which was advertised as a two bed. I asked if I could change rooms when I arrived but the company refused to help and simply denied me any support. I then hired another place to stay during my trip. Terrible service for a hospitality company.
December 13, 2025
Unprompted review
Reply from Poplidays
Hello Mr. Mason,
We have taken note of your comment and would like to clarify a few points.
We provided you with all the necessary information before and after your booking, and we had several discussions about this. The accommodation perfectly matches the reservation made and is as described in the listing and shown in the photos.
Furthermore, all supporting documents were provided to you.
We regret that the booked accommodation did not meet your expectations; however, it was perfectly consistent with the booking details provided beforehand.
Thank you for your understanding.
Felisa, Poplidays Team
Very dirty and no response from the landlord
We stayed in this apartment (18931418828-apartment-chatel-2-bedrooms-6-persons/) last year, and it was awful. It hadn't been cleaned, there was a pair of dirty, large, old men's underwear under the bed, and dog hair was everywhere (literally everywhere, including all the beds). We were supposed to get a 10% discount, but we never heard anything back. We've been trying to sort this out for a year, but haven't heard anything back yet. Now it's time to let others know.
December 30, 2025
Unprompted review
Reply from Poplidays
Hello Mrs Luiten,
We are truly sorry to read your feedback and sincerely regret the disappointment you experienced during your stay.
After checking our records, we do not find any complaint registered with our services regarding this apartment, nor any unanswered follow-up request on our side. Likewise, we have no record of any commitment regarding a 10% discount.
It is therefore very likely that this offer was made directly by the local agency in charge of the property or by the booking platform, in particular Booking.com.
We kindly invite you to contact directly the party through whom the reservation was made, as they are the only ones able to handle this type of request and to access the complete history of the booking.
Thank you for your understanding.
Felisa, Poplidays Team
Avoid Poplidays - no accountability
Poplidays is the worst accomodation middle manager I’ve ever experienced. The communication is terrible - I’ve now dealt with over 30 people from the agency and never the same person. They refused to cancel and refund my booking - all the issues began exactly 1-2hours after the free cancellation period ended. Despite their breach of contract they cited the contract to not provide a full refund even though it was almost a month before the booking. They then tried to minimise the issue and ignored the main issue by sending a pithy email attempting to clarify a situation they made ridiculously complex (there was no issue until they threatened several times to cancel my booking despite the fact I made all payments on time and in good faith). They are still refusing to send details required to make a formal complaint to the French authorities - I’ve asked over 10 times in writing. It’s been a huge stress and waste of time.
Avoid Poplidays at all costs - you’ve been warned.
Worst operators - if any issue they just rotate through different people in the organisation and refuse to acknowledge their part in anything and will not accept responsibility. They will no doubt try to say they clarified everything in an email on 23 Dec. That is total nonsense and incorrect. I do not agree with their stance in any way and they are now continuing to waste my time with multiple messages in vrbo avoiding sending requested details so I can formally complain.
Shame on you Poplidays - holiday destroyers.
December 21, 2025
Unprompted review
Reply from Poplidays
Good morning Mrs Arnott,
We are sorry to read about your experience and understand that this situation may have caused disappointment and stress.
We would nevertheless like to clarify that all information regarding cancellation conditions, payment terms, as well as the contact details for the Tourism and Travel Mediation service, was provided to you several times in writing throughout our exchanges.
In accordance with our internal procedures, complaints are handled by our dedicated complaints department, which remains your point of contact for the follow-up of your case. The conditions applied to your booking are those accepted at the time the reservation was confirmed.
We regret that our responses did not meet your expectations and remain available, through the appropriate channels, to continue the discussion in a constructive manner.
We wish you an excellent stay starting on 17/01, and hope it will take place under the best possible conditions.
Regards
Margaux - From Poplidays Team
Reply from Poplidays
Hello,
Thank you very much for your positive feedback!
We are delighted that you were satisfied with our service.
We look forward to welcoming you again soon !
Felisa, of the team Poplidays
3 companies in one avoid ,avoid
you WILL regret it 15 emails no answers didnt even know who they were?booked with homestogo and then these poplihols popped up with an other whitecoral homes and companies and addresses???just more emails tosay theyve sent more emails to companies iv never heard of ?
tried to get an address and keys for an apartment couldnt get an answer bizarre gave up a scam,still dont know it jut an email
demanding my passport and more money,plus a list of donts in a wooden shack i dont evn know where it is.
December 20, 2025
Unprompted review
Reply from Poplidays
Dear Mr. Tapper,
We are sorry to read that your experience caused concern prior to your stay.
We would however like to clarify that all the contact details of our local partner agency were provided to you in advance, allowing you to organize your arrival and the key collection. This local team is responsible for welcoming guests on site and remains available throughout the stay.
We understand that receiving information from different platforms or partners can sometimes be confusing, especially when a booking is made through a distribution partner. Please rest assured that this does not affect the validity of the reservation.
Our team remains available by email and by phone at +33 5 59 01 01 07 to assist travelers and answer any questions before and during their stay.
We wish you a pleasant stay and remain at your disposal.
Anaïs, from the Poplidays team
Prompt & effective service!
I was having difficulty making my payment online but a very professional and polite agent called me to help and within minutes I was booked! A great service!
December 16, 2025
Unprompted review
Reply from Poplidays
Hello,
Thank you so much for your feedback!
We are delighted to hear that our team was able to assist you quickly and efficiently in finalizing your booking.
Your kind words mean a lot to us and motivate us to continue providing excellent service to each of our customers.
We look forward to welcoming you back very soon!
Felisa, from the Poplidays team
Avoid this company
Avoid this company — unsafe apartment conditions, no support, no accountability.
We recently booked an apartment in Spain through this French rental company, and the experience was extremely disappointing and stressful. The apartment was uninhabitable, and the company refused responsibility despite clear evidence.
Upon arrival, we immediately discovered that the heating did not work. The apartment was only 14°C, which is dangerous for our group: three elderly guests and two children, one of whom became sick because of the cold. We contacted their local Spanish partner right away, and communication continued until 11:00 p.m., but no solution was provided. They only kept telling us to adjust the thermostat and radiators, which did nothing. No technician was available, and we were left in a freezing apartment all night.
The apartment was also not clean when we arrived. We sent photos the same evening, but instead of acknowledging the problem, the company later tried to shift the blame onto us.
Because of the unsafe conditions, we were forced to leave the next morning. We requested a refund for the stay we could not use, but the company refused, ignoring the health risk and the fact that the heating failure made the property uninhabitable.
To make matters worse, they later claimed the thermostat had been “tampered with,” which is simply untrue and comes across as an attempt to avoid responsibility.
Our planned getaway weekend for two families was entirely ruined. We were forced to leave one full day earlier than planned, which not only disrupted our travel arrangements but also caused significant disappointment and stress.
Overall, this company showed poor customer service, no empathy, and no accountability. I strongly do not recommend booking with them. If anything goes wrong, you may be left without support—and without your money.
November 22, 2025
Unprompted review
Reply from Poplidays
Dear Ms. Otarbayeva,
Thank you for taking the time to share your feedback. We are truly sorry to read about the difficulties you encountered during your stay and we fully understand how upsetting this situation must have been for you and your family.
We would like to sincerely apologize for the inconvenience you experienced upon your arrival, especially regarding the temperature of the apartment and the discomfort this caused your group.
After reviewing your case with our local partner, we confirm that they attempted to assist you as soon as they received your initial report. Unfortunately, as no further update was received from your side before late in the evening — around 10:00 p.m. — it was not possible to arrange a technician on the same night. We completely understand how frustrating this must have felt.
The following morning, a technician was dispatched at the earliest possible time. He confirmed that the heating system was functioning normally and that the issue was due to a thermostat misconfiguration. We are genuinely sorry that this was not clarified earlier, and that you were left in an uncomfortable situation overnight.
Regarding the cleanliness concerns you reported, we regret that we were not able to support you more effectively during your stay. Your comments have been shared with both the property owner and our local partner so that such issues are addressed promptly in the future.
Please be assured that we take your experience very seriously. While we understand that this does not change the outcome of your weekend, we deeply regret that we were not able to offer you the level of assistance and comfort that you expected and deserved.
Should you wish to discuss your experience further, we remain at your disposal.
Kind regards,
Anaïs, from the Poplidays team
Reply from Poplidays
Dear Mr. Hammink,
Thank you very much for your very positive feedback. We are delighted to hear that Axelle was able to assist you clearly and efficiently.
Of course, we remain fully at your disposal for any further help you may need in organizing your stay.
We already wish you a wonderful holiday and a very pleasant stay.
See you soon!
Anaïs, on behalf of the Poplidays team
Brilliant and fast support with a mistake in my payment.
I commited a mistake with the payment of the booking and the customer service was brilliant and fast to help me and solve this issue. I’m very excited for my holidays.
November 24, 2025
Reply from Poplidays
Dear Mr Figueroa,
Thank you so much for your great review. We’re really glad our team could assist you quickly and help solve the payment issue.
If you need anything else while preparing your stay, feel free to reach out.
Wishing you an excellent holiday!
Best regards,
Anaïs, from the Poplidays team
Great company
The communication was super and great service. We got a nice discount which was very kind
November 7, 2025
Reply from Poplidays
Hello Ms. Petrosyan,
Thank you so much for your excellent feedback!
We are delighted that you appreciated the quality of our communication, our service, and the discount you received.
Your satisfaction is our greatest reward.
We look forward to working with you again very soon!
Felisa, from the Poplidays team
Best and fastest booking experience
I am very happy with the service provided. We spoke on the phone and in just few minutes I had quite a few options on my e-mail to choose from.
The whole procedure took just a few minutes. The staff was very helpfull
September 24, 2025
Reply from Poplidays
Hello Mr. Talaros,
Thank you very much for your positive feedback!
We're delighted to hear that your booking experience was quick and efficient. The entire team strives to provide responsive and personalized service, and it's a pleasure to know that it met your expectations.
We look forward to serving you again very soon!
Felisa, from the Poplidays team
The customer service is very poor
The customer service is poor. We had an appartement which was unclean and also some things were broken. We left earlier due to the poor quality. Poplidays did not seem to care and did not want to compensate anything, despite proving foto proof. Conclusion do not book any residence vua Poplidays or you might find yourself in a likewise situation.
August 6, 2025
Unprompted review
Reply from Poplidays
Hello Mr. Hoogveldt,
Following your feedback, we have sent you a request for additional information to better understand what happened. To process your request, we will also need your reservation number.
We look forward to hearing from you,
Best regards
Felisa, of the team Poplidays
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