poppinspayroll.com Reviews 8

We used Poppins for nearly 6 years to run payroll for our kiddos nannies and babysitters. I tried to do it myself at first with spreadsheets but after messing it up and getting a notice from the state I begrudgingly gave in... Best money I ever spent! It is so easy to use, takes mere seconds a week - and some weeks no seconds. They are always so professional and clear in communicating about TAXES! Incorporating my nanny tax docs into my taxes with their year end guidance is so streamlined and simple. It's not easy to use taxes and simple in the same sentence.

The customer service at Poppins Payroll is excellent. You’re connected with real people almost immediately, and they’re not only knowledgeable about such niche taxes for different states and even cities/counties but they're genuinely kind!

The signup process was straightforward, and the Poppins folks are very supportive throughout which makes it nice to not feel like you’re bothering them when you have questions.

I also appreciate that my nanny can easily access pay stubs and tax documents through the platform, which makes things more transparent and convenient for both of us.

Poppins Payroll is super easy to use and has excellent customer support. The best thing about it is just how much time it saves our family. I've already recommended it to plenty of friends and think more people should know about it!

Poppins makes paying your caregiver and figuring out all the tax stuff easy. Customer service is also super friendly.

Poppins was a godsend for my family. We wanted to do right by our nanny and pay her benefits, but DIY-ing the logistics and taxes was getting way too complicated. Poppins was super simple to set up. They also have the best customer service, ever?? They answered all of my questions over the phone so thoroughly and kindly. They also answer all of my nanny's questions when she emails and calls them, which is so thoughtful.

I have referred a few friends to them, and 100% recommend Poppins!

Poppins has been very helpful in paying our household employee. Set-up was simple, issuing paystubs is automatic, and their customer service is friendly and prompt whenever I had a question. Following taxation rules is pretty complex so we were glad to have Poppins to help simplify matters for us.

We had a largely positive experience with Poppins until we needed to terminate our nanny, which turned into a costly and extremely frustrating mess.

We set our nanny’s last day as December 26 and terminated the employee and account in mid-December. The system later showed the employee as terminated, and we received no termination confirmation email, no checklist, and no clear written explanation of what cancellation actually meant or what additional steps were required to stop payroll.

Despite this, a full additional payroll ran in January for a period when no work was performed, resulting in a four-figure payment made in error.

Poppins’ explanation was that a one-time pop-up warning appears during termination saying payroll may still run unless another step is taken in a separate “Next Payroll” tab. There was no durable confirmation, no follow-up email, and no way to later verify what had been completed. For a payroll system handling real money, relying on a transient pop-up is simply not sufficient.

What made this worse:

No termination confirmation email

No clear summary of final payroll behavior

Conflicting explanations over time

We were ultimately asked to claw back money directly from our former nanny

Promised timelines for a bank reversal (2–5 business days) were missed with no proactive follow-up

To Poppins’ credit, staff were polite and acknowledged the UX issues, but ultimately took no responsibility and offered no employer credit, even though this was clearly a system and communication failure.

This was a stressful and disappointing end to what had otherwise been a good service. If you use Poppins, be extremely careful when terminating — do not assume that “terminate employee” or “cancel account” actually stops payroll, and do not expect clear written confirmation.

I hope Poppins improves this flow so other families don’t go through the same experience.

I signed up for an account to manage payroll for our nanny, including all of my and the nanny’s details. Everything appeared to be fine, but a week later when the first payment should have been received processed I find that the account is locked without any communication. I messaged their customer service and got an email saying the account had been closed without any explanation why.

Now I’m worried about having provided all our details, and potential fraud