Poptop Events Reviews 3,579

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and exceptional service, often highlighting their proactive and engaging approach. The booking process is frequently described as easy, simple, and straightforward, with many appreciating the clear communication and quick responses. People also commend the quality of the products and services, noting the excellent entertainment, delicious food, and overall positive user experience. However, some customers were dissatisfied with specific aspects of the service, mentioning issues like a lack of promised staff members at an event or bland food. A few reviewers also expressed disappointment with the company's communication regarding membership cancellation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and... See more

Booking process

Consumers find the booking process to be positive, highlighting its ease and straightforwardness. Many... See more

User experience

People report positive experiences with user experience. Customers found the website easy to use, simple, and... See more

Product

Customers had positive experiences with product offerings. Many reviewers praised the high quality and... See more

Based on these reviews

Rated 5 out of 5 stars

Great company for everything party. Easy booking system and communication online or phone. Plenty to choose from. We had a yurt for my 50th birthday party, which in hindsight was a great choice in wi... See more

Rated 5 out of 5 stars

Victoria was friendly, helpful, professional and had a lovely smile the entire time. She arrived on time and handled the bar setup smoothly. We appreciated her presence and calm attitude, which he... See more

Rated 5 out of 5 stars

We hired Danny for our company party and he was absolutely brilliant. He worked completely independently, moving around the room and visiting each group, and made everyone feel included. His magic is... See more

Rated 5 out of 5 stars

what an amazing experience , everyone absolutely loved the photo mirror ! such an amazing way to capture memories from the night ! so many props were provided and free pictures for the guests to take... See more


Company details

  1. Party Planner
  2. Event Planner

Written by the company

We help #event and #wedding planners find and book best local entertainment professionals.


Contact info

  • Carliol Square 5, NE8 3DF, Gateshead, United Kingdom

  • poptop.uk.com

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Chef cancelled hours before event and kept my payment

I booked a chef through PopTop for a 50th birthday. I paid the deposit to PopTop and the remaining balance directly to the chef.

The chef cancelled just a few hours before the event. PopTop refunded the deposit, but the chef has still not returned the balance for a service he never provided. Despite repeated promises, I’m still waiting.

I’m shocked PopTop continues to advertise him despite this breach of contract. Very disappointing experience.

October 25, 2025
Unprompted review
Poptop Events logo

Reply from Poptop Events

Hi Madara,

Chef Matei Baran stopped trading around the time of your 2024 event, and Poptop promptly issued a refund for the amount paid to us.

We immediately terminated our partnership with Matei, and his services are no longer listed with us.

I'm sorry you were among those affected by the liquidation of his business, and I'm glad Poptop's deposit protection kicked in to at least recover some of your funds.

Best wishes,
Poptop Team

Rated 5 out of 5 stars

Duncan Grant Scottish Bagpiper

I've already sent a message regarding Duncan Grant.
He was excellent.
Very Professional, very knowledgeable about the Bagpipes, and many other things. Arrived on time, was very friendly with everyone. Duncan was a very kind and nice Person. I would give Duncan 5 stars +

January 25, 2026
Rated 5 out of 5 stars

We had a fantastic experience ;)

We had a fantastic experience with this car hire service from beginning to end. Our driver, Bill, was absolutely amazing—punctual, professional, and an excellent driver. The ride was smooth and comfortable, and he made the entire day feel effortless. Bill was also amazing to talk to, friendly, and easygoing, which made the journey even more enjoyable. It was especially memorable as it was my 21st birthday, and the seamless service helped make the day feel extra special. Everything ran perfectly with no issues or delays, allowing the day to flow smoothly and stress-free. The service was reliable, well organised, and high quality throughout. We couldn’t have been happier and would highly recommend this car hire service to anyone looking for a seamless and enjoyable experience.

October 19, 2025
Rated 5 out of 5 stars

Elite Landjets 6-seater Mercedes Benz party bus experience

Huge shoutout to Luke who was our Chauffeur! We had an amazing one hour in the car, but only took videos which cannot be uploaded! Luke arrived 5-10 minutes early, and also was able to help resolve mishaps on the drive! Our package came with a tabletop and champagne bucket, and the host/owner was very generous and accommodating with our transfer requests. Definitely a highlight of the night and I would definitely do this again.

January 17, 2026
Rated 5 out of 5 stars

Victoria was friendly

Victoria was friendly, helpful, professional and had a lovely smile the entire time.
She arrived on time and handled the bar setup smoothly. We appreciated her presence and calm attitude, which helped keep things running comfortably.
She made everyone feel comfortable and welcome, and it was a pleasure having her at our home.
Thank you for being part of our gathering

January 11, 2026

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