Appliance Testing Supplies Reviews 

2,916
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service and clear communication from the team, often highlighting the staff's extensive knowledge and helpfulness in various interactions. Many people appreciate the quick and easy ordering process, noting that products are often delivered promptly and are exactly as described. Reviewers frequently commend the staff for going the extra mile, providing expert advice, and ensuring satisfaction with purchases and support. However, some customers also noted occasional issues with delivery times, experiencing delays beyond what was expected or items being sent to incorrect locations. Additionally, a few people reported receiving faulty products or equipment that broke down prematurely, leading to unexpected repair costs.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and clear... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Staff

Consumers find staff to be positive, consistently describing them as friendly, helpful, and knowledgeable... See more

Order

Clients share positive opinions on the ordering process, often highlighting its ease and efficiency, with... See more

Product

People report positive experiences with product, often highlighting the quality and accuracy of items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Test Tags. Always easy to order/reorder test tags. Only hiccup is delivery. Startrack do not even attempt to deliver to the home office, saying they couldn't which is total rubbish, instead they hea... See more

Company replied

Rated 5 out of 5 stars

Nathan took the time to listen carefully & understand my issues with my old TnT machine, and we decided on an upgrade solution that will help me to better meet my client's requirements. Nathan showed... See more

Company replied

Rated 5 out of 5 stars

I had to return the initial PAT machine as it was faulty. Although a little disappointing, Justin and the team promptly shipped another one on the day and I received the new one by week's end. Incredi... See more

Company replied

Rated 5 out of 5 stars

Just finished my Test and Tag course and the training with Mark J was Great! Mark was very knowledgeable and patient and also approachable when i was stuck with anything when had any questions.... See more

Company replied



Company details

  1. Electrical Appliance Wholesaler
  2. Business to Business Service
  3. Electronics Store
  4. Manufacturer
  5. Prints and Signs Store

Written by the company

100% Aussie-owned and operated, we have specialised in the testing and tagging industry since 2008. We pride ourselves on providing our customers with great deals and service on a complete range of portable appliance testers, together with lifetime support and expert advice from our highly experienced team. We have the largest range of portable appliance testers (PAT testers), test & tag machines, electrical test tags and essential testing accessories in Australia. Our equipment is trusted by thousands of electricians, test & tag businesses, facility managers and safety professionals nationwide. Whether you're starting a new business or upgrading your compliance gear, we provide reliable, industry-leading tools backed by one-on-one expert guidance and free lifetime support on every purchase. Our range is built to help you work faster, stay compliant and deliver professional results across any site. Guaranteed.

Australia's Premier Online Store for Test & Tag Equipment

Written by the company

Lifetime Technical Support
Every customer receives free lifetime technical support to guarantee help is always available. This promise is not something we take lightly, as we place an emphasis of ensuring our customers receive dependable, well-informed and professional service from start to finish. Guaranteed.
Complete Range of PAT Testers to Compare
With Appliance Testing Supplies, you’re not visiting just another company that offers test and tag equipment. Instead, you’ll be able to view and compare a complete range of portable appliance testers on the market, with every brand and model available. Through our unique comparison charts, finding the perfect PAT tester based on your needs is an effortless process.
Expert Advice From Professionals
Need more information on choosing the right appliance tester? Perhaps you’re wanting to speak to a real human and industry professional? We take the time to learn your particular needs and advise you of the most suitable product, without any bias towards any particular brand.

Free Express Shipping

For All PAT Testers Sold

We provide free express shipping on any portable appliance tester purchase. On top of this, orders made before 2pm are dispatched that same day. We guarantee that the time it takes for you to receive your package will be the fastest you've experienced!

Contact info

Free Shipping over $200

All orders over $200 receive free standard delivery AU-wide.

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,916)

222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our order was actioned quickly and all…

Our order was actioned quickly and all products arrived promptly for our use. Thank you

November 19, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Adelle,

Thank you for your review. We're pleased your order was processed quickly and arrived promptly. If you ever need assistance or product support, our team is always here to help with lifetime technical support!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Great service

I am very happy with the service and quick turn around time from ordering to delivery. I definitely recommend Appliance Testing Supplies.
Thanks guys.

November 18, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Enzo,

Thank you for the feedback. We're happy to hear you’re pleased with the service and fast turnaround from order to delivery. We appreciate your recommendation—and don’t forget, you have lifetime technical support anytime you need guidance!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

The training was excellent and very well delivered

Very easy to follow training program and clear conside instructions from the trainer. great service buying PAT as well

November 18, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Phil,

Thank you for the review. We're glad you found the training clear, easy to follow, and well delivered. It’s also great to hear you had a smooth experience purchasing your PAT tester. If you need help at any point, we provide lifetime technical support to support you long-term!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Freindly & Helpful

November 17, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Paul,

Thank you for your feedback. We're glad you found the team friendly and helpful. We’re here anytime you need assistance!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Gerhard,

We appreciate your feedback. It’s great to hear our turnaround time and stock levels worked well for you!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Easy and fast

November 14, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Warren,

Thanks for your feedback! We’re glad you found the process easy and fast.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Very helpful

Very helpful. And knew what he was talking about. Easy to talk to. And got my machine in no time. Well done. Thanks

November 12, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Stephen,

Thanks for your review. It’s great to hear that our team was very helpful, easy to talk to, and able to get your machine to you in no time. We really appreciate the kind words!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Always great service

October 30, 2025
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Reply from Appliance Testing Supplies

Hi Christine,

Thanks for your feedback! It’s wonderful to hear you consistently receive great service from us — we truly appreciate your continued support.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Very good

Very good, but I bought the wrong one.

I can return this and buy other one.

November 5, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Donald,

Thanks for the feedback. We appreciate you letting us know. No worries at all about purchasing the wrong item. You’re more than welcome to return it and we’ll help you get the correct one sorted quickly!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Good service

Easy to order, quick to arrive, product as listed, local pickup available. Staff happy to help with queries

October 23, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Justine,

Thanks for the great feedback! We’re pleased to hear the ordering process was smooth and that everything arrived quickly. It’s great to know our team was able to help with your queries — we really appreciate you taking the time to share your experience.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Prompt and reliable service

Prompt and reliable service. Always a pleasure.

October 30, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Natasha,

Thanks for the great feedback! We’re glad to hear you’ve consistently found our service prompt and reliable.

All the best,
Den - Appliance Testing Supplies Team

Rated 4 out of 5 stars

slow delivery

delivery was slower than expected

October 23, 2025
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Reply from Appliance Testing Supplies

Hi James,

Thanks for your review. I’ve just checked your order and can confirm it was delivered yesterday, with tracking showing it was successfully received at 11:21 AM.

We understand how frustrating delivery delays can be, but in this case everything was dispatched and delivered within the expected timeframe. If there’s still any issue or the parcel hasn’t reached you directly, please don’t hesitate to get in touch—we’re happy to help track it down or provide proof of delivery.

We appreciate you bringing it to our attention, and we’re always here if you need support.

Regards,

Josh - Appliance Testing Supplies

Rated 5 out of 5 stars

5 star experience

Good info on website, good prices, super fast delivery. Excellent experience.

October 24, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Eddie,

Thank you for the 5-star feedback. We're thrilled you found the website helpful, the prices fair, and the delivery super fast. It’s great to know you had such a smooth and positive experience with us!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Great service

Great service, quick response to calls & easy pick up

October 24, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi there,

Thank you for the feedback. We’re really pleased to hear you found our service efficient and the pickup process easy. We always aim to make things as smooth and convenient as possible for our customers!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi there,

We’re glad to hear you were happy with our communication and prompt service — we always strive to keep things clear, quick, and hassle-free!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

No matter who I speak to at Appliance…

No matter who I speak to at Appliance Testing Supplies they are always super helpful and get me answers right away. Wish all companies were like them!! :)

October 22, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi there,

We’re so glad to hear that every interaction you’ve had with our team has been helpful and efficient. We truly value your support and are always here to assist whenever you need us!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Good organisation

Good organisation. Rapid response. Excellent return mailing.

October 19, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Matt,

We appreciate your feedback — it’s great to hear you found the process well-organised and efficient. We always aim for quick turnarounds and clear communication from start to finish!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Caring

Caring, easy to understand, fast and value for money

October 16, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Bradley,

We’re glad to hear that you found our service caring, clear, and great value for money! Making the process simple and stress-free for our customers is always our priority — thank you for your kind words.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Fast delivery

October 16, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Cathy,

We appreciate your feedback! It’s great to know your order arrived quickly — we always strive to provide fast and reliable delivery every time.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

the castemer wos so helpful

he wos so helpful on the phone. for a new customer

October 13, 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Neil,

We’re glad to hear that our team member was helpful over the phone! It’s always our goal to make things easy and welcoming.

All the best,
Den - Appliance Testing Supplies Team

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