Portrayi Reviews 19

I ordered some ornaments for my team in early December. They charged me more than what the receipt said on my credit card. So I had to dispute the charge with my credit card company. The gifts were not delivered until mid January even though it said they would be there by Christmas, and two of the eight were broken. When I reached out to get it fixed, they kept offering me seven dollars total, even though I paid more for each one. I told them that was unsatisfactory and the response I continued to get which was clearly generated by some sort of AI or translation service said that that was the best they could do. It’s been two weeks and I still have not gotten the refund. The customer service has also stopped responding.

The site here says this is based in Phoenix, however, I’m in Phoenix and the tracking information that I received had the package starting out in China. We never order from this company again.

If I could put no stars I would. Do not buy the Elvis Sun Spinner. It is nothing like it's advertised. They also won't refund or admit the product looks nothing like what they advertise.

A joke company. Stalling, not answering questions— my purchase doesn’t even have a tracking number. Waste of $58. Do not order from this supposed company

I ordered the Halloween calendar in September. As if November 9 the Product has not been received. After a few email exchanges I realize I’ll never receive this product. Do not order from this company.

I ordered cooling blankets on 5/1/2025 and it been in the same place in tracking since 5/30/2025.
I've contacted Portrayi several times regarding my shipment asking them to return my money and they respond with they cannot do so because it's in route. Also saying that they'll expedite my order with no change. I am being lead along a path with no end. My order has not moved in 3 months.
I feel as though this company's standards regarding lost shipments are as low as it gets.
Do not order from this company.

This place is a joke! I ordered a product on June 13, 2025 and now it’s July 26th! I still have not received anything but support Portrayi Is telling it was delivered on July 9th!! And to check with neighbors and Post Office! The PO said there is no such number. And my neighbors don’t have it!! Beware don’t buy products from this company! It is not in the USA!

Do not order from this company under any circumstances. The order took for ever, they would never give me a return shipping address. They gave me a 14 day return policy. I sent back to the shipper and they said I used the wrong address. They never gave me the right one. They then offered me max of $20 on a $70.00 purchase. This has been going on for weeks. They are a scam and dishonest.

Buyer Beware of the company Portrayi. You cannot return your product unless you buy it from Amazon. They stall you in email exchanges. Then say Oh now it’s been over 14 days. I wasted 40 bucks! It says USA made. NOT TRUE. A lot of products made in China.

Ordered 3 weeks ago, im in NJ. When I tracked the shipment it was in Portugal!! I asked for the tracking # again, thinking I made a mistake. Portrai gave me an incomplete/incorrect tracking # so now I have no idea where it is. They used pony express for shipping.

I ordered this item and while it arrived in approximately two weeks, the packing was somewhat basic but sufficient. The product itself satisfies my needs without being extraordinary. It is decently functional and fits well in my space, making it a decent purchase overall.

Ordered this product and was moderately satisfied. Shipment took a full three weeks, which was longer than expected. Packaging kept everything intact, thankfully. Design is functional, though not mind-blowing. Quality feels standard, neither impressive nor disappointing. For what its worth, the price seems reasonable.

Decent purchase. Quality was fine. Installation easy. Packing cubes helped organize travels efficiently.

I was pleasantly surprised by how well-designed this item is. The sleek, modern aesthetic fits nicely in my space, and the packaging kept everything secure. It provides great functionality without compromising on style.

Ordered two weeks ago, thrilled it finally arrived. Packaging ensured everything stayed intact. Design is top-notch, though shipping took longer than expected. Price felt reasonable considering quality and practicality. Happy with this purchase overall!

Really pleased with this purchase. The design is smart and functional, making it a handy addition. Delivery did take a bit longer at three weeks. Packaging was adequate, nothing fancy. Price seemed reasonable for its utility and convenience offered.

Received a cost-effective purchase after a long wait of about three weeks. The design is practical, blending well with modern decor while serving its purpose efficiently. Pricing was reasonable for the quality. Shipping could certainly be faster to enhance overall experience.

Really practical for organizing luggage and bathroom essentials—saves space, sturdy design, easy to install or pack.

Ordered these innovative organizers and mount after some consideration. Shipping felt slower than anticipated, taking about two weeks. Packaging impressed, arriving neatly secured, showcasing thoughtful design. Both products prove cost-effective, serving practical purposes efficiently while maintaining a stylish touch. Satisfied with this functional addition to my space.

I found this product quite practical for organizing my things, though some components could have been more durable.