Portugal Internet Reviews 79

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy, efficient, and reliable, highlighting strong and consistent coverage even in remote areas. Many found the equipment simple to use and set up, and appreciated the flexibility of pickup and return options. People frequently mention the excellent customer service and communication, with some noting the helpfulness of staff when issues arose. However, some customers experienced issues with the product itself, specifically regarding battery life and charging. A few people reported that the device's battery drained quickly or didn't fully charge, requiring it to stay connected to a charger. There were also mentions of older charging ports and defective cords, and one instance where a specific issue with the device was not fully explained in the accompanying instructions.

What people talk about most

Service

Consumers consistently find the service to be excellent and reliable. Many reviewers highlight the ease of... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the device as... See more

User experience

People report positive experiences with user experience, highlighting the ease of use from start to finish.... See more

Location

Users describe positive interactions with location, highlighting the convenience of pick-up and return... See more

Website

Reviewers highlight positive aspects of the internet service, consistently praising its reliability and ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super easy and simple from start to finish! And incredibly useful the entire time. Never lost connection, even in remote areas. Was a lifesaver when we were on longer drives and didn’t want to incur a... See more

Rated 5 out of 5 stars

So Nice I used them twice! The device has been delivered to my hotel successfully two years, first in Lisbon and the following year in Porto. Our coverage signal was strong and reliable throughout our... See more

Rated 5 out of 5 stars

Definitely would recommend. We were originally going to use a esim but couldn't since we got new phones so at the last minute we found Portugal Internet. Price was affordable especially for a 14 day... See more

Rated 5 out of 5 stars

A very straightforward service with unlimited internet, at a very reasonable price Postage and communication were both super quick! Equipment is very easy to use and set up Had to extend this... See more


4.8

Excellent

TrustScore 5 out of 5

79 reviews

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Rated 5 out of 5 stars

Reliable and easy to use

I have used the service multiple times and has always been perfect. Always ready to be collected from my chosen location and easy to use. I drop it off at the airport on my return to the UK which means I don’t have to go out of my way. I’ll be using the service again very soon.

May 4, 2026
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Rated 5 out of 5 stars

Very easy to use

Very easy to use. I would recommend it.

However, the device ran out of battery very quickly and had to stay on the charger all day, otherwise it would not fully charge. It also had to be switched off at night, because otherwise it was already empty again in the morning, even though it had not been used.

April 27, 2026
Unprompted review
Rated 4 out of 5 stars

When the device was working properly

When the device was working properly, the service was as good as ever. Unfortunately I pulled the charging cable out of its plug in error, and when I tried to use the Internet, I merely got a message saying “No Internet”, even though I had fully charged the device when first logging on. Trying to reconnect with Portugal_internet plus password prompted the answer “Cannot find Portugal_internet” Nothing I could do replaced the connection, and when I tried to call the office, all that was on offer was “we cannot answer your call, please leave a message”. I know it was Friday evening at 18:15, but this meant I was without usage until Monday morning as it became obvious when I tried on Saturday morning that the office was closed for the weekend.
Luckily on Monday morning, Elsa was very helpful and took me through the rather complicated procedure to reconnect the service, but it is a pity that this was not explained in full on the sheet which was sent with the device. It was also lucky that I was at home and not stranded, which could have had more severe consequences for someone with a breakdown, for instance.

April 17, 2026
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Rated 5 out of 5 stars

Easy and great value

This is a really convenient and value for money service to access good quality short term internet access in Portugal

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, pick up was hassle free and I posted it in the envelope provided at the airport. The entire process was easy and efficient!

April 10, 2026
Unprompted review
Rated 4 out of 5 stars

A good option at a reasonable price

The wifi hotspot works well for a reasonable price. However if you are going to Madeira you can not collect at the airport & do not expect to receive it on the day you specify delivery for.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Portugal internet's mobile wi-fi was great

Portugal internet's mobile wi-fi was easy to use and provided high-speed internet wherever we travelled in Portugal. It was waiting for us at the hotel counter when we checked in and was as easy to send back at the end of our trip. Highly recommended.

January 10, 2026
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Rated 5 out of 5 stars

Excellent

Excellent service and very good reception. I will use them again in the future.

March 16, 2026
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Rated 5 out of 5 stars

Perfect for travel

Perfect for travel, work, or living. Suitable for two working parents, two kids, and all that entails. Extremely easy pick up/delivery or drop off. Repeat customer!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

5* - worked perfectly!

This was so easy and worked so well! The device was delivered to my hotel ahead of time, ready for me at check in. I was able to connect my devices straightaway as the instructions were very clear and there was an addressed paid envelope to return it at the end of my holiday. I would recommend this and will definitely be using this again!

February 20, 2026
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Rated 5 out of 5 stars

This is the second year we used…

This is the second year we used Portugal Internet. We find it is easy to obtain, use and return. Internet access is always available with excellent speed and reliability. We carry it everywhere we go and recommend it to everyone.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Just came back from Portugal and was so happy for using this company. Great service. Equipment delivered as promised, good price and worked flawlessly. I highly recommend them!

February 4, 2026
Unprompted review

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