If I could leave less than 1 star I would... the time and effort spent trying to claim my recent order (#4766358). I still haven't received it after a horrible 3 attempts from BROAD REACH/ASENDIA. S... See more
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See what reviewers are saying
Quality of item is very good, packaging was protective and item was easy to put together. Only issue was tracking, but that was beyond their control. 3rd party they used took days to deliver package d... See more
I love all my new pictures! Great sale, easy to navigate website, lots of options (sizing & colours) and free shipping! Really enjoyed putting them up. I will definitely be ordering again when I redo... See more
The post store is a great idea / way to find fun art to spruce up your home or space - either frame the prints, pin them up or put them anywhere you like knowing how easy to are to order, set up!!... See more
3.7
Average
744 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Still haven’t received my order even if…
Still haven’t received my order even if it’s been almost a month. I contacted the poster team and was given an apologie and my order is now remade. Would of been nice to have a discount because of the inconvenience.
October 28, 2024
Reply from Posterstore
Hi Malory,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
Unfortunately, we do not have your contact information here through Trustpilot. We kindly ask that you reach out to our customer service team and we would be happy to help.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
Team Poster Store
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I loved the quality of the posters and…
I loved the quality of the posters and the frames I received.The packaging was amazing,everything came neatly packed.The delivery was impeccable exactly on the given date.
October 27, 2024
Late and poor craftsmanship.
I was not notified that my order had been packaged or shipped. Delivery was 7 days later than advertised. Frame is not super high quality, the corner doesn’t connect properly and there is a slight gap between one of the corners. Easily noticeable.
Since being told to submit a complaint via their website I have tried doing so multiple times. A few times through my phone web browser and now on my computer. Each time when I submit, the button just buffers until the form eventually times out.
Wouldn’t buy their products again.
October 26, 2024
Reply from Posterstore
Hello,
Thank you for notifying us of this!
In this case, we kindly request that you please send us an email to [info@posterstore.ca](mailto:info@posterstore.ca). A customer service agent will be in contact with you as soon as possible.
Thank you for your patience and our apologies for any inconvenience!
very disappointed with my purchases
The Snoopy prints I purchased were of low quality - not at all "poster" quality as I was expecting. It's as though the posters were printed on a regular laser printer using matte paper... could've printed these on my own at home and they would've looked much better! Furthermore, the 3 posters I ordered had creases in the upper portions of the paper - the packaging process also needs improving.
October 23, 2024
Reply from Posterstore
Hi Alexa,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Team Poster Store
Reply from Posterstore
Hello,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless experience when navigating our website or registering a return, and we regret falling short in your case.
If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
Team Poster Store
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I am delighted with my purchase
I am delighted with my purchase! The poster is superbe, colors are bright and the framing is well done. It was delivered in a timely manner, very safely protected. I will buy from that store again. Thank you!
October 27, 2024
Sizes were not correct .
The posters all arrived super quickly.
But… none of the sizes were accurate!
They were all slightly too big (ranging between 0.4cm - 1.5cm too large.
I had to carefully crop them all smaller to fit the frames (which were sized for the poster sizes I had originally ordered)
Apart from that.
The website was great to use and the print quality was as expected for the price.
October 25, 2024
Reply from Posterstore
Hi Robbie,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
* Team Poster Store
posterstore.ca
3822163
Sizes were not correct .
The posters all arrived super quickly.
But… none of the sizes were accurate!
They were all slightly too big (ranging between 0.4cm - 1.5cm too large.
I had to carefully crop them all smaller to fit the frames (which were sized for the poster sizes I had originally ordered)
Apart from that.
The website was great to use and the print quality was as expected for the price.
The post store is a great idea / way to…
The post store is a great idea / way to find fun art to spruce up your home or space - either frame the prints, pin them up or put them anywhere you like knowing how easy to are to order, set up!!
I love the custom print they have for an option - I made a couple and adroit them in my home!!
October 21, 2024
I am really impressed by the collection…
I am really impressed by the collection of prints they have. The frames and prints arrived very quickly. The packaging was very well packed and nothing was broken or dented. The prints were packaged separately in the same box to keep its shape from damage. I ordered the holiday prints for this Christmas and it looks sooo amazing in my new living room. I get so many compliments on them. Thank you!
October 25, 2024
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Not easy to hang
Not easy to hang if you don’t buy the hooks for the picture frames really not satisfied especially if you do not want to put holes in your wall
October 25, 2024
Reply from Posterstore
Dear customer
We're sorry to hear that our frames didn't meet your expectations. Our poster hangers stylishly display art and enhance gallery walls. Available in various lengths for all poster sizes, they come in untreated solid oak or pine wood, painted black or white. Each includes brass screw hangers and faux leather bands in matching colors. Magnets on both sides secure the poster without damage.
If you believe your frame and hooks has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.
POSTER STORE
Quick delivery and posters and frames…
Quick delivery and posters and frames were well packaged. Posters look great!
October 20, 2024
Junk, take your business elsewhere.
I bought a professional picture file to be enlarged. The picture in preview was great, in the received product the colours are terrible. Also ordered a 70x100cm metal frame that turned out to lowest possible quality standards. Bought the wall connector that is actually not required.
The vendor will not reprint the picture. I can not use the provided, all else bought is junk. 200$ down the drain, though they want to refund the picture cost.
October 18, 2024
Reply from Posterstore
Hi Jorg,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern.
Our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
POSTER STORE
Sorry
Sorry, I've had two requests to review, but I haven't got it yet, so can't :(
Edit: the poster arrived today, it's beautiful, on nice thick paper and so well packed! Thank you, I love it.
October 14, 2024
Reply from Posterstore
Hi Shirley,
We’re really sorry to hear that you might have faced some trouble with your order!
If you think your order or any items might have been affected, we’d love to help you out. Please don’t hesitate to reach out to us via the contact page on our website. Our Customer Service team is always here to lend a hand and ensure everything is sorted out. Your satisfaction is our top priority, and we want to make sure you’re happy with your purchase.
Thank you so much for letting us know about this, and we can’t wait to assist you further!
Best wishes,
Poster Store
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Easy website
Easy website. Shipping process was long. Seven days to ship then 5 days to receive.
October 14, 2024
Plexi glass does fit Frame too large
I ordered a large frame. When I put my poster inside I realized that the frame is too big for the plexi glass insert. The plexi glass insert does not fit well in the frame and is too small showing the gaps and it has a curve to it inside the frame. I saved up for this frame. It is expensive. So disappointed.
October 12, 2024
Reply from Posterstore
Hi Diane,
We're sorry to hear that our frames didn't meet your expectations.
If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.
DESENIO
I was able to get the exact look I was…
I was able to get the exact look I was going for, for a fraction of what it would have cost me to go to a professional framer. That said, the strength & durability is not there, it is quite flimsy. But hanging there on my wall it looks great!
October 12, 2024
On my first order an item was missing…
On my first order an item was missing so I got in touch with Poster Store & within a week the missing item appeared at my door. Great customer service !!!!! Thankyou
October 13, 2024
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Nice posters,mats but came damaged.
The posters and mats were really nice. The mats were good quality for the price in my opinion. Unfortunately the posters were damaged at 1 of the corners. The mat covers most of the damage but still disappointing.
October 10, 2024
Reply from Posterstore
Hi Lisa,
We are truly sorry to hear that your items were damaged during transport. We take great care to ensure that our products are packaged securely for shipping, whether it be in strong, durable tubes or flat packaging, depending on the size and nature of the order. Our goal is always to use the highest quality packaging materials to protect your items during transit and prevent any damage.
Rest assured, our Customer Service team will be in contact with you shortly to address this issue. With your input, we will work together to find the best solution and ensure that you are fully satisfied with your purchase.
Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.
POSTER STORE
Wasted my money and time
Wasted my money and time. Communication was off and was poor, as if they didn't comprehend my simple inquiry on why there was a delay. The product that arrived was poor quality, poor assembly and incomplete. For example the canvas corners and edges looked sloppy, and the thickness was far less than I am accustomed to.
October 12, 2024
Reply from Posterstore
Hi Ammo,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern.
Thank you for bringing this to our attention, and we look forward to assisting you further.
POSTER STORE
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