I was a bit worried when I read some of the reviews after I'd purchased my two posters - on second thoughts I probably should've checked them beforehand. A lot of reviewers said that they had experien... See more
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The experience is easy and effortless. Framed artwork delivered right to your door. Ready to place upon its arrival. Really the hardest part is choosing your artwork because there is so much to choose... See more
Beautiful assortment of images; both black&white and four-color! Excellent, sturdy paper. Very sharp image clarity. And, maybe most importantly, the shipping was fabulous. Posters separated with smoot... See more
This poster took longer than promised to arrive. When it did arrive the sticker meant to keep it rolled up had ripped open. It was difficult to remove from the tube because of this. Once removed fro... See more
Company replied
Company details
Information provided by various external sources
Trendy and stylish Scandinavian design premium posters and frames online at great prices. Free shipping over £45 and 3-5 days delivery time. Happy shopping!
Contact info
United Kingdom
- posterstore.com
4.0
Great
757 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good selection but poor customer service
I was happy to find the poster I was looking for, on sale, at Posterstore. Received the order confirmation right away, but after 1 week had not received a shipping notice. I emailed and after a couple of days got a reply that they need more time to respond. C'mon, how much time does it take to check an order number? Five more days later they responded with a tracking number. They'd already blown past the shipping and delivery windows stated on their website. My order was enroute but then stalled, seeming to go in the wrong direction at one point. Finally received it one week after original FedEx estimated delivery date. The box was crunched at one end with a wrinkle in my poster. I assume this was a FedEx issue and not Posterstore. The frame helps to hide the wrinkle. I complained to FedEx but won't even bother reaching out to Posterstore since their slowness to respond is so irritating.
January 16, 2025
Reply from Posterstore
Dear Susan
We extend our sincerest apologies for the difficulties you have encountered with our freight partner. We fully comprehend the frustration that delays may cause, and this does not reflect the standard of service we strive to offer our esteemed customers.
We regret to learn that your frames arrived in a damaged condition. Although we meticulously select our packaging to ensure secure delivery, occasional damage may unfortunately occur during transit. We apologize for any inconvenience this has caused and greatly appreciate your understanding.
We acknowledge that you are already in communication with one of our customer service representatives, who is providing you with the most suitable solution for your concern.
POSTER STORE
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Thoroughly pleased with my selection
Thoroughly pleased with my selection - fast ship too~
January 11, 2025
The poster prints had creases in them…
The poster prints had creases in them from being rolled up into the box.
January 11, 2025
Reply from Posterstore
Hi Michelle,
We are truly sorry to hear that your posters were damaged during transport. We take great care to ensure that our products are packaged securely for shipping, whether it be in strong, durable tubes or flat packaging, depending on the size and nature of the order. Our goal is always to use the highest quality packaging materials to protect your items during transit and prevent any damage.
We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern.
Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.
POSTER STORE
High quality
High quality. Paper and images are exceptional. Beyond other poster stores. Very impressed.
January 11, 2025
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EXACTLY THE LOOK!
While it takes some time to pursue the vast selection of pictures, once selected the process of purchase was painless.
January 9, 2025
Wasn’t happy with the design but the…
Wasn’t happy with the design but the price to return it costs the same amount as the poster. I won’t be purchasing from this site again
January 5, 2025
Reply from Posterstore
Hi Tasha,
We understand that returning items can be a concern for our customers, and we strive to make our return process as clear and transparent as possible.
To facilitate a smooth return experience, we provide detailed information regarding our return policies, including any potential fees such as return fees, non-compliance fees, and customs charges. We encourage you to visit our website's "Returns" section and our Terms and Conditions for guidance on the return process and associated costs.
Transparency is key to maintaining a positive relationship with our customers, and we want you to have all the information needed before making a purchase. If you have any questions or need clarification regarding our return process, please reach out to our Customer Service team. We are here to assist you and ensure you have a positive shopping experience.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our services for all customers.
POSTER STORE
Just like how it was pictured
Just like how it was pictured. Great quality and helpful updates from the company. Would order from them again.
January 3, 2025
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I ordered two posters
I ordered two posters. I received 1 correct poster and 1 incorrect poster. I followed the procedures for the return process, but as of today, the issue still has not been resolved. Customer service was very slow. Probably will not purchase any more items in the future. Would not recommend.
January 2, 2025
Reply from Posterstore
Hi Tracey
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
POSTER STORE
Posters were packaged very well
Posters were packaged very well, speedy shipment, will order again
December 31, 2024
Poor Customer Service
It’s now been since 01.06.25 that I’ve reached out regarding a damaged order and still have yet to get a resolution. Posters had ripples in them and the frame has two cracks in them. I’ve sent photos in and no response.
January 2, 2025
Reply from Posterstore
Hi Brooke
We're sorry to hear your frames arrived damaged. While we carefully choose our packaging to ensure safe delivery, occasional damage can still occur during transit. We apologize for any inconvenience this has caused and appreciate your understanding.
We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern.
Thank you for your patience. We look forward to assisting you and ensuring your satisfaction.
POSTER STORE
The ordering process was very easy
The ordering process was very easy. The poster came on time and looked like the ad. Very pretty. I would order from this company again.
December 31, 2024
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It has been a month since I ordered and…
It has been a month since I ordered and I have not received any word on it. Really disappointed
December 29, 2024
Reply from Posterstore
Dear Alyssa,
We sincerely apologize for the inconvenience caused by the delay in receiving your order. Please rest assured that our customer service team is actively coordinating with our freight partner to resolve this matter as quickly as possible.
One of our agents is reaching out to you in order to find an agreeable solution.We truly regret this unfortunate incident and appreciate your patience as we work to resolve it.
Thank you for bringing this to our attention, and we look forward to making this right.
Warm regards,
Team Poster Store
Great quality prints
I love winter print I received from here! It’s great quality and shipping is fast!!
December 28, 2024
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