Very helpful, professional and friendly customer service! I always feel like I'm their most valued customer when I walk in the door. They all know me by name and greet me with a smile. I couldn't imag... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Professional, reliable, and very coustmers friendly. Never seen service provider like their team. Good for mail if you locate overseas they match price send packages fast with best prices, been with t... See more
Post Scan Mail is very fortunate to have Alpha Mailbox as their local business partner. They are very professional and offer all the extra services (notary, mail forwarding, etc) that i need. As far... See more
I've been very satisfied since day one! PostScan is the BEST mail forwarding service I've ever used. When mail arrives, I'm always promptly notified. If I ask for a scan, it's usually done the same da... See more
Company details
- #143 of 247 best companies in Business to Business Service
- #11 of 25 best companies in Business Administration Service
- #15 of 31 best companies in Information Service
- #1 of 10 best companies in Shipping and Mailing Service
- #6 of 16 best companies in Shipping Service
Written by the company
PostScan Mail is a virtual mailbox and mail management service that allows individuals and businesses to access and manage their postal mail online from anywhere in the world. Instead of receiving physical mail at your home or office, your mail is securely received at one of our facilities, scanned, and uploaded to your digital mailbox for easy access. You can view, forward, store, or securely shred your mail with just a few clicks. Whether you're a business owner, remote worker, or traveler, PostScan Mail provides a flexible and convenient way to stay on top of your mail without being tied to a physical location. Businesses can also use PostScan Mail as a professional mailing address and streamline operations with our mailroom automation solutions. Trusted by thousands of customers, PostScan Mail combines convenience, security, and reliability for modern mail management.
Secure, Reliable Mail Management
Trusted by Thousands of Customers
PostScan Mail provides a secure and reliable way to manage your mail online. Our platform uses encryption and secure handling protocols to protect your personal information and scanned mail data. Whether you're managing personal or business mail, you can access your mailbox anytime from anywhere. With dedicated support and a platform trusted by thousands, you can rely on PostScan Mail for convenient and dependable mail management.
Contact info
1950 W Corporate Way, 92801, Anaheim, United States
- 1 (800) 624-5866
- support@postscanmail.com
- postscanmail.com
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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It's a very reliable service to accept
It's a very reliable service to accept, scan, and, if necessary, forward mail.
May 11, 2026
Great service and good interface
Great service and good interface. Always quick and comes with a good monthly price for the flexibility you get.
May 10, 2026
We travel quite a bit
We travel quite a bit, often outside the USA. PostScan takes care of all our mail easily, quickly, conveniently. Just perfect for us. We have used PostScan for over five years, and now it is our address.
May 10, 2026
Excellent service with a personal…
Excellent service with a personal touch. I highly recommend PostScanmail for all international assignees requiring this type of support.
May 8, 2026
The service does exactly what it's…
The service does exactly what it's supposed to do, everything is handled promptly and professionally. No notes!
May 10, 2026
Reliability and trust
I appreciate the reliability of the service and that I can trust it with important documents and their delivery
May 7, 2026
I feel the service is getting very…
I feel the service is getting very expensive. Overall the service has been very good butt it is getting pricey.
May 10, 2026
Reply from PostScan Mail
Thank you so much for taking the time to leave a review. We truly appreciate your loyalty and kind words about the service overall!
We completely understand that value for money is important, and we never want cost to be a barrier for our customers. I've reached out to you directly to discuss your current plan and explore options that may better suit your needs. I'm confident we can find a solution that works for you.
Please don't hesitate to get in touch at any time — we're always here to help!
Absolutely Just fine!
May 10, 2026
Too many fees
When I first signed up, each month subscription came with credits for opening and scanning mail. Now I’m charged $2 to scan and read each piece of mail. Also, $4.75 for them to forward an envelope which costs 1 stamp to mail to me. I feel like I’m being nickled and dimed.
May 8, 2026
Reply from PostScan Mail
Thank you for taking the time to share your feedback — we truly appreciate it and are sorry to hear your experience has felt frustrating.
When new customers sign up, we do sometimes offer goodwill credits to help cover unexpected costs while getting familiar with our service. We want to assure you that all of our fees are clearly outlined on our website and are also available to view at any time in your account's plan details section.
Regarding open and scan: our Starter Plan does not include this feature as part of the monthly subscription. However, if scans are something you use regularly, we do offer other plans that include a set number of open-and-scan requests each month at no additional charge.
As for forwarding costs, we do our best to offer the most competitive shipping rates we can, and we are always looking for new ways to help our customers save on those costs.
We'd love the opportunity to help find a plan that's a better fit for your needs and budget. Please don't hesitate to reach out to our support team — we're happy to walk you through all of your options and make sure you're on the plan that works best for you.
So worth it
The service has been exceptionally useful and the local team is awesome. 5 stars all the way
May 9, 2026
You've lost my item
You've lost my item. four months ago. And I've been on the phone with the customer service. acknowledging it was their mistake and to be patient while they resolved the issue. I called last week. And apparently, they found an item, but it was delivered to someone that I don't even know. And when I asked why my item is not in my mailbox, The lady said she would call me back and never did. The item is very expensive. It's a new iPhone sixteen.
May 9, 2026
Reply from PostScan Mail
Thank you for taking the time to share your experience, and we are truly sorry for the frustration and inconvenience this situation has caused you.
We sincerely apologize for the lack of follow-through from our team and for the delays in resolving this matter. This is not the standard of service we hold ourselves to.
We have reached out to you directly and would like to assist you in filing a lost item claim for your phone so we can work toward a resolution as quickly as possible. Please don't hesitate to respond to our message so we can get this moving for you right away.
Thank you for your patience, Vladimir — we are committed to making this right.
Great experience
I’ve been with PostScanMail 5+ years and feel very confident in their service. I use their Safety Harbor, Florida mail center and they’ve been prompt emailing me my mail. They even pickup their phone and not going to voicemail. Service is exceptional. Would strongly recommend them.
May 9, 2026
My experience of numerous years is…
My experience of numerous years is mostly positive. I take off 1 star for the Sarasota, FL office announcing it was "closing" for 2 weeks+ over Christmas/New Years. This doesn't work if one is receiving mail from the US govt with a deadline that requires a fast response.
May 5, 2026
postal service
the postal service I use is sometimes prompt with scan requests, but not always.
May 8, 2026
Reply from PostScan Mail
Thank you so much for taking the time to leave us a review — we really appreciate your feedback!
We're sorry to hear that your experience with scan requests has been inconsistent. We've made an internal report of this and will be working with the store to look into improvements, so hopefully things will be more reliable for you going forward.
Thanks again, and please don't hesitate to reach out if there's anything else we can help with!
I don't know what I would do without…
I don't know what I would do without this service. I travel most of the year and am able to see my mail without being home.
May 8, 2026
My email was answered quickly with the…
My email was answered quickly with the correct information.
May 8, 2026
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