Potensic Reviews 

513
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company, regularly praising the excellent overall performance. Customers frequently mention the high quality of the built-in cameras, noting that the flying devices capture exceptionally clear photos and stable videos. People also appreciate the reliable construction, pointing out how well the aircraft handles windy conditions and provides great support for beginners. Some reviewers were not happy with the customer support, mentioning slow response times and difficulties getting proper assistance for defective parts. A few users additionally reported frustrating communication issues when trying to resolve technical problems or processing warranty claims with the team.

What people talk about most

Product

People report positive experiences with product, noting that it features a high-definition camera delivering... See more

Quality

Customers had positive experiences with quality, highlighting the solid build, excellent performance in windy... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are helpful, gentle,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the equipment is very beginner-friendly,... See more

Service

Reviewers mention positive feedback about service, noting fast order fulfillment, prompt replacements, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Did not send me the cable I ordered, them tried to tell me that I actually needed a C to C instead of C to Mini B, but then they sent the right cable and then I sent a message that I had trouble wi... See more

Rated 4 out of 5 stars

Well, it certainly flies well in windy conditions, but it would be nice if the flight time was longer than 15-20 minutes! I headed back at 60%, but apparently against the wind so the battery ran out b... See more

Rated 4 out of 5 stars

I can’t speak to the actual product just yet, as it hasn’t been used, but I absolutely wanted to leave a review for the customer service. My original order was unfortunately lost in the mail, and... See more

Rated 5 out of 5 stars

Purchased the Atom 2 and it's the best drone I've ever had! The Drone is very stable even in high winds. Photographs have exceptional clarity! You couldn't ask for more assistance than customer servic... See more


Company details

  1. Aircraft Manufacturer

Written by the company

Potensic® is a blooming enterprise specialized in creating a variety of drones and committed to achieving consumers' flying dreams. Drawn from some of the biggest players in the industry, our team of experts has a broad range of experience in creating some of the very best tech products on the market and their extensive expertise are integrated into all aspects of our drones. We believe that like height, innovation is limitless. So, adhering to a user-oriented philosophy, which combines aesthetics and practicality, we strive to do the unimaginable and apply it practically into everyday life. We're passionate and relentless creators, engineers, developers, researchers and marketers, devoted to creating high-quality, yet affordable products backed up by friendly, responsive service that delights our loyal customers around the world. Customer Support: support@potensic.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

513 reviews

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Replied to 11% of negative reviews

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4.4

All reviews

(513)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding customer service!

Outstanding customer service!

Potensic was responsive and helpful throughout my warranty claim.

When one of my ATOM 2 batteries stopped charging, they helped troubleshoot the issue and sent me a replacement under warranty at no cost. The new battery is working perfectly.

I truly appreciate their clear communication and how easy they made the process.

It’s reassuring to know they stand behind their products.

Thank you so much Potensic Team!

November 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Love the Drone Atom 2 it is awesome

Love the Drone Atom 2 it is awesome. Learning how to fly it. Took it off beginner mode ran into a tree but it didn't hurt it but I need more practice. Love the video features . Its all new to me but I hope to use it to creat reels on FaceBook. Returning an item was a little difficult but they finally came through

October 14, 2026
Rated 5 out of 5 stars

Potensic Is a excellent company.

Excellent drone.
Potensic Is such a excellent drone I have the Potenaic Atom SE With the Fly more combo That comes with three batteries, a fast charger. And 16x spare propellers It's such a excellent drone Definitely buy from them again. The fact that you get three batteries with a fly more combo 31 minutes Of flight time in the sky for each battery. If you pop them in after one battery is Dead. You would get a total of 92 minutes of flight time. That's a long time with this drone. This drone is fantastic. Definitely would recommend this to anyone looking for a starter or a professional drone.

October 3, 2026
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Rated 4 out of 5 stars

Customer service is fantastic

Love my Atom 2, easy to fly & records high-quality 4k videos. Customer service is fantastic. I needed some help and in less than 2 minutes I was talking to a real person who was happy to help.

September 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Atom 2

Drone Atom 2 is well built and has great camera. I bought it directly from Potensic EU warehouse. Hope it will fly good and make nice photos and videos.

August 25, 2026
Rated 1 out of 5 stars

I never received my order

What went wrong is I never received my order and after a lot of phone calls and absolutely zero help with my order I lost faith that I’d receive my order

August 24, 2026
Rated 5 out of 5 stars

company that truly stands behind its products¿

Potensic has proven to be a company that genuinely cares about its customers and stands behind the products they sell. Their customer service has been excellent: fast responses, clear communication, professional attention, and most importantly, real solutions when a customer has a problem.

It is easy for a company to sell a good product, but what really makes the difference is how they respond when something goes wrong. In my experience, Potensic handled everything professionally and honored their warranty without unnecessary complications.

Their products offer excellent value for the money, but their after-sales support gives me even more confidence in the brand. This kind of customer service builds loyalty and makes me comfortable recommending Potensic to others.

Definitely a company I would buy from again. Five stars well deserved!

September 3, 2026
Unprompted review
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Rated 5 out of 5 stars

I just had to get on here and write…

I just had to get on here and write another review . I got the Atom and it's great. I got it stuck in a tree the other day. Finally got it down, from about a 30 foot drop, drone was untouched. you guys sure make strong little drones. It bounced a few times but no damaged what so ever. I'm impressed with the quality of your products. If you ever need anymore testers or reviewers let me know, I will be glad to fly one and tell what I think . These little things are just great. And the picture quality, outstanding.

August 21, 2026
Unprompted review
Rated 1 out of 5 stars

DON'T WASTE YOUR MONEY ON POTENSIC

Purchased a dreamer Pro with a 4K 3-axis gimbal camera the drone never operated properly it keeps disconnecting from the remote and the battery will not work it says an error code the humidity and temperature are out of range contact customer support they were absolutely no help said it was the cable and they don't know what to tell me because the warehouse in the United States does not carry that product I would not buy from this company ever again I highly recommend you do not do business with potensic

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Atom 2

Atom 2

I bought the ATOM two drone. And in my opinion, this is one of the best bang for your buck drones you can get on the market right now. I used to use a mini by DJI, and buying this was a very good purchase. If you are looking for a really good drone that doesn't hurt the bank account too much, I would 100% go this one.

August 11, 2026
Unprompted review

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