I was honestly a bit skeptical when I placed my first order, but this turned out to be a great experience. My order arrived without any issues and the quality of the products really impressed me.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Pouches team! Clear job done it well, delivery not too fast but it’s not your fault, but at all and main point to me that u worked clearly and safety, support is on touch too, thanks and best wishes t... See more
Company replied
The thing is that the shipping to germany was avarage (abt 1 week) but that wasnt the problem. the actual problem is that most of the s**s that i orderd was expired like it was completely dry and that... See more
Company replied
You sell products that you know are unfit for consumption and refuse returns and contact with the customer. That's called FRAUD, here and everywhere. Therefore, you're a bunch of SCAMMERS. Stop... See more
Company replied
Company details
Written by the company
The best online store for snus and nicotine pouches. Discover a wide selection of premium products with delivery throughout Europe. Shop at POUCHES.EU for a satisfying nicotine journey!
Contact info
Karolinská 661/4, 186 00, Prague, Czech Republic
- +420734833790
- info@pouches.eu
- pouches.eu
3.8
Great
588 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scary because the prices are so good!
I was honestly a bit skeptical when I placed my first order, but this turned out to be a great experience. My order arrived without any issues and the quality of the products really impressed me.
Everything from ordering to delivery was smooth and reliable, which made me confident enough to order again. It’s not often that a website exceeds expectations like this, but they definitely did.
Highly recommend if you’re unsure about ordering — I’ll definitely be coming back!
March 25, 2026
Unprompted review
Reply from POUCHES.EU
Dear Julian Jake,
Thank you so much for sharing your experience!
We completely understand the initial hesitation — when prices seem very good, it’s natural to be a bit unsure. It’s great to hear that everything from ordering to delivery went smoothly and that the product quality met your expectations.
Your feedback means a lot to us, especially knowing that it gave you the confidence to come back again. That’s exactly the kind of experience we aim to provide every time.
We truly appreciate your recommendation and look forward to your next order!
Kind regards,
POUCHES.EU Team
Advertisement
Fast shipped parcel
The only thing that wasn’t good is that i couldn’t see the tracking of the package
March 30, 2026
Pouches team
Pouches team! Clear job done it well, delivery not too fast but it’s not your fault, but at all and main point to me that u worked clearly and safety, support is on touch too, thanks and best wishes to your team!
March 24, 2026
Unprompted review
Reply from POUCHES.EU
Dear Kazbek,
Thank you for your kind words and for taking the time to share your experience!
We’re glad to hear that everything arrived safely and that our support team was helpful along the way. While delivery times can sometimes vary due to external factors, it’s great to know that the overall service met your expectations.
We truly appreciate your support and your best wishes – it means a lot to our whole team!
Kind regards,
POUCHES.EU Team
first review
I ordered some saturday sadly with the shipping i had to wait still, but do recomend using this than other sites, my friends use it too and they've told me to write a review since they also liked it, when i do get my package i'll write another review, and i'm not gonna complain about the shipping since it isn't the peoples fault.
February 25, 2026
Unprompted review
Reply from POUCHES.EU
Dear Jarne,
Thank you for taking the time to share your experience!
We appreciate your patience while your order is on the way. Delivery times can occasionally be affected by the carrier, but please be assured that we are always monitoring shipments to make sure they arrive as soon as possible.
It means a lot that you would recommend us and that your friends enjoy our service as well. We hope your package reaches you very soon, and we’ll be looking forward to hearing your thoughts once you receive it.
If you need any assistance in the meantime, our team is always here to help.
Kind regards,
POUCHES.EU Team
Scammers
You sell products that you know are unfit for consumption and refuse returns and contact with the customer.
That's called FRAUD, here and everywhere. Therefore, you're a bunch of SCAMMERS.
Stop making excuses, you know you're scamming customers to keep their money.
November 25, 2025
Unprompted review
Reply from POUCHES.EU
Hello Jon,
We would like to clarify the situation regarding your order.
The items you purchased were part of our SALE collection, which consists of products offered at reduced prices due to their expiration date. This information, including the exact expiration date, is clearly displayed on each product page within the SALE section prior to purchase.
As stated in our policy, products from this category may vary in quality, and returns are not accepted for sale items or products that are expired or close to expiration.
That said, to resolve this matter and despite the stated policy, the full amount for the products has already been refunded to you, as confirmed via email.
We regret that this experience did not meet your expectations and remain available should you have any further questions.
Best regards,
POUCHES.EU Team
Advertisement
Expired snus - #35988
They sell snus already expired at lower prices that are tasteless and don't do nothing. If the product is expired it should go to trash and not sell it cheaper. Do you do the same with eggs and milk? Even the ones without promotion were almost expired. Very bad deal and business model. Order number 35988
June 24, 2025
Unprompted review
Reply from POUCHES.EU
Hello,
Thank you for sharing your feedback with us!
We’re sorry to hear about your experience, and we’d love to assist you further.
To help us clarify the situation quickly, could you please provide your order details( order number) ? Alternatively, feel free to reach out directly to our support team at info@pouches.eu.
We look forward to hearing from you.
Best regards,
POUCHES.EU
Customer Service Team
Good site!
Alot of people were complaining about either delivery time or old products. Thats not my experience. I ordered from belgium and i think the magazine is located in lithuania. I used express delivery and in LESS(!) then 24hours i received my snooz. I checked the dates and i have no expired products. Great site with great prices.
Is delivery express expensive? Yea sure €10. But still cheaper then all of the dealers i have.
October 29, 2025
Unprompted review
Reply from POUCHES.EU
Dear Lennerd,
Thank you very much for your wonderful review and for taking the time to share your experience!
We truly appreciate your kind words and are so pleased to hear that your order arrived quickly and in perfect condition. It’s great to know that our express delivery and prices met your expectations.
Thank you once again for your trust and support — it really means a lot to us!
Kind regards,
POUCHES.EU
Customer Service Team
Late shipment resolved
Well it was very late shipment, but i did order the one close to expiry date, and its nice to get fresh ones for discount price, althoug ofc it was expected since shipment was late 1 month. but still nice to actualy care about the opinion
July 29, 2025
Reply from POUCHES.EU
Dear Ernests,
Thank you for sharing your feedback!
We truly appreciate your understanding regarding the delay. We’re glad that you still enjoyed the products and found the discounted items worthwhile. Your satisfaction is very important to us, and we always try to make things right when issues occur.
We hope to continue providing you with great service and products in the future!
Kind regards,
POUCHES.EU
Customer Service Team
Late delivery and after late delivery…
Late delivery and after late delivery half of delivery was missing
July 29, 2025
Reply from POUCHES.EU
Hello Shah,
Thank you for your review !
We’re really sorry for the inconvenience caused by the missing part of your order — this is not the experience we want for our customers.
As soon as we heard from you, we shipped the remaining products right away, and we’re glad to know they have already reached you. We truly appreciate your patience and understanding while we sorted this out.
Thank you again for giving us the chance to make it right, and we hope your next experience with us will be much smoother.
Best regards,
POUCHES.EU
Customer Service Team
Advertisement
Order never arrived, no refund offered (€72 gone)
I placed an order on 23 June 2025 for €72.09. The parcel never arrived – according to GLS, it was registered as “manco” (lost) after 2/3 weeks of waiting.
Despite several emails, the seller refused to provide a refund or replacement, only offering me a discount on a future order.
Unfortunately, my experience shows that if something goes wrong with delivery, this seller does not take responsibility.
July 23, 2025
Unprompted review
Reply from POUCHES.EU
Hello Llian,
Thank you for sharing your feedback. We completely understand your frustration regarding the delivery of your order.
We would like to clarify that your order was shipped correctly to the address you originally provided. The delivery address was later changed by you through the courier’s system to a GLS Parcel Shop without informing us. This redirection modifies the standard delivery terms, and unfortunately, such changes may affect liability in the event of a loss. From our side, the order was shipped correctly and all conditions of sale were met.
Although we are not responsible for parcels lost after a redirection, we have offered a discount for your next order equal to the value of the lost parcel.
We truly appreciate your understanding and hope to have the opportunity to serve you again in the future.
Best regards,
POUCHES.EU
Customer Service Team
Good if you’re tired especially before practice.
This product is good if you’re active on doing sports especially martial arts. It gives a good kick of energy and you will not be tired just don’t overdose especially when you have practice then just take 150 mg this will be more the enough.
July 18, 2025
Reply from POUCHES.EU
Dear Mohamed,
Thank you so much for sharing your experience!
We’re glad to hear that the product gives you that extra boost during sports and martial arts. Your tip about the 150 mg dose is really helpful for others who want to enjoy the benefits without overdoing it.
We appreciate your feedback and hope you continue enjoying your workouts with our product!
Kind regards,
POUCHES.EU
Customer Service Team
Good
Usually no issues only the last time phew delays asked for a refund took a while but got it will order again
August 7, 2025
Unprompted review
Reply from POUCHES.EU
Dear Sam,
Thank you for your feedback!
We’re glad to hear that your previous experiences with us have been smooth. We apologize again for the delay with your last order and appreciate your patience during the refund process. It means a lot that you’re willing to order from us again—we look forward to serving you even better next time!
Kind regards,
POUCHES.EU
Customer Service Team
Solved all the issues, order delivered
Hi,
We solved the issue with my order in professional manner. Received my goods + also received some freebies as a part of apology.
I appreciate the effort, thanks
July 17, 2025
Unprompted review
Reply from POUCHES.EU
Hello Anton,
Thank you for your feedback.
We truly apologize for the delay and any inconvenience this situation may have caused. As mentioned earlier, our team will notify you as soon as your order moves forward in processing.
In the meantime, we’ve also sent an update to your personal email address with the latest status.
Thank you for your patience and understanding — we truly appreciate it and hope to provide you with a smoother experience next time.
Best regards,
POUCHES.EU
Customer Service Team
Advertisement
Fast and exactly what to expect
May 30, 2025
Reply from POUCHES.EU
Dear Ricardo,
Thank you for your kind words!
We're glad to hear that your order arrived quickly and met your expectations. It means a lot to us to know that everything went smoothly.
We hope to serve you again soon!
Warm regards,
POUCHES.EU
Customer Service Team
Great price, smooth process.
Great price, delivery was pretty quick with no issues, I happily recommend.
May 30, 2025
Reply from POUCHES.EU
Dear Jim,
Thank you so much for your kind words! We’re really glad to hear that you were happy with the price and delivery. Your recommendation means a lot to us, and we look forward to serving you again soon!
Kind regards,
POUCHES.EU
Customer Service Team
Ordered on saturday night
Ordered on saturday night
Got it on Wednesday to belgium
And good service
May 28, 2025
Unprompted review
Reply from POUCHES.EU
Dear Daan,
Thank you for sharing your experience!
We're glad everything went smoothly and that you were satisfied with the delivery and support. We truly appreciate your trust and hope to see you again soon.
Best wishes,
POUCHES.EU
Customer Service Team
Very helpful customer service
April 28, 2025
Reply from POUCHES.EU
Dear Andri,
Thank you so much for your kind words! We're very glad to hear that our customer service team was able to help. If you ever need anything else, don’t hesitate to reach out — we’re always here for you!
Kind regards,
POUCHES.EU
Customer Service Team
Advertisement
Probably wont order again
Probably wont order again
Description had -30% discount , products had due date 1.5 weeks after i recieved . Why dont you write then that expiry date is coming i cant understand? I wouldnt buy them ...
Update : How im supposed to know what has expiry date coming or no if there is written -30% 😂
March 19, 2025
Unprompted review
Reply from POUCHES.EU
Dear customer,
Thank you for sharing your feedback. We’re sorry to hear that the products did not meet your expectations.
Please note, our SALE collection includes items at a reduced price due to their proximity to the expiration date, and this information is clearly stated on each product page. We always encourage our customers to review this before making a purchase to ensure it aligns with their needs.
If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team atinfo@pouches.eu. We’re here to help!
Best regards,
POUCHES.EU
Customer Service Team
made an order that never arrived and pouches.eu unwilling to help
made an order that never arrived, company completely unwilling to help. their answer was that that opened a disputed with the shipping company, and that they can't speed the process up. this by now has been over a month. very unfriendly, very unwilling to help.
February 4, 2025
Unprompted review
Three out of eight of the pouches i…
Three out of eight of the pouches i ordered were less then a month before expiration date.
When i got them they were good for about 17 days before expiring.
Nothing of this matter was diclosed before buying, nor did i get discount on these products.
February 27, 2025
Reply from POUCHES.EU
Hello Thomas,
Thank you for sharing your feedback!
We understand your concerns and want to assure you that we work directly with our manufacturer to ensure all products are fresh and in top condition.
To look into this further, please contact our support team at info@pouches.eu with your order details. We'll be happy to assist you.
Looking forward to hearing from you!
Best regards,
POUCHES.EU
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.