While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Delivering the best exchange rates for international money transfers and holiday cash deliveries, backed by currency market intelligence and data. We help you navigate a complicated market with dedicated one-on-one support, account management and bespoke solutions that are increasingly rare in a world dominated by tech firms that would have you do it all yourself.
I've used a lot of banks and a couple of fx brokers. Ps live is great very responsive and transparent. Very efficient indeed.
Alice is super its great to have a real person and she is on whapsapp
Unlike some competitors - I have stopped using my long time broker because they lost customer focus too big
Rates fine and simple admin
Reply from Pound Sterling Live
Thanks for the positive response Douglas. We'll pass them to the team.
Alice provides MEGA Customer Service!!!!
The Registration process is, to say the least, convoluted but well worth it. Stick with it, you will be pleased in the end. Given the level of online fraud that exists, due diligence is to be expected.
Alice provided simply the best customer service I could have asked for, and because of this, I have to give 5 Stars. I have no hesitation in recommending this service. i will no doubt use them again.
I needed to transfer a significant amount of Euros into GBP .
Not only did Pound Sterling Live give me a pretty good rate, they went out if their way to help.
Alice was my contact and she certainly went above and beyond my expectations, even following up early evening to make sure I was happy and the transfer had gone through.
Thank you 😊
Being in my eighties and not too clever on a computer I couldn't have set up an account at Poundsterlinglive without all the help Alice gave me. She guided me through the website, correcting my errors and promptly phoned me back as soon as she was free if she didn't answer my call straight away.
The transaction wasn't completed until late afternoon but the funds were in our bank account the next day so thank you Alice.
Louisa and Alice what a great team, they went over and above for us, told us to wait for the right timt to change our money over. Didn't rush is. I would highly recommend them, thank you team
I found the experience with Horizon to be excellent. I have never exchanged large amounts of money before but Louisa and Alice made the process clear, kept me up to date with the market trends and completed the transfer same day to my UK account once I pulled the trigger. Highly recommend their services
It took sometime to set up the account with one thing or the other, however the rate was better than most. I would advise caution if transferring to Spain as Caixabank charge for Euros being sent from a NON EU Country.... The service provided by the team was beneficial
Reply from Pound Sterling Live
Thanks Keith. Setup can be frustrating owing to KYC, and it's something we're striving to improve on. Glad the exchange rates were good and the team we able to assist, it's where we aim to differentiate ourselves.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
