Pourmoi Reviews 

713
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of their lingerie and swimwear, often highlighting the perfect fit and wide range of available sizes and styles. People frequently commend the exceptional customer service, describing staff as incredibly helpful, knowledgeable, and efficient in resolving issues swiftly and politely, leading to many positive purchase experiences. However, some customers also noted occasional product quality issues, such as items fading after limited use, developing small tears, or arriving with manufacturing faults. A few other people also felt that sizing could be inconsistent, with some items not matching standard measurements or having varying cup sizes within the same order. Additionally, a small portion of people experienced unhelpful customer service, reporting difficulties in resolving parcel issues or receiving uncooperative responses.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing delight and satisfaction... See more

Customer service

Customers had positive experiences with customer service, frequently praising the quick, efficient, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the beautiful craftsmanship, comfort, and... See more

Order

Consumers generally report positive experiences with the ordering process, often highlighting quick and easy... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had ordered the fleur corset, it came in great time. However when it arrived the suspender straps were missing, I emailed customer service same day as receiving the delivery. They responded the f... See more

Company replied

Rated 5 out of 5 stars

Visited the Chester store today. I have read reviews so drove over from Preston. I was not disappointed, Dawn helped me and her knowledge was invaluable. Previous bra fitting were awkward but not this... See more

Company replied

Rated 5 out of 5 stars

This company sell beautifully made swimwear with exact bra size fittings. I’ve bought a few things from them now and have been really impressed. Plus they dealt with a small issue swiftly politely and... See more

Company replied

Rated 5 out of 5 stars

Great help from Statia on customer services. Had ordered an item , which took longer than expected , and when it arrived the package was damaged and the goods faulty. Contacted Pour Moi with photo evi... See more

Company replied


Company details

  1. Lingerie Store
  2. Swimwear Store
  3. Women's Clothing Store

Information provided by various external sources

Pour Moi offer beautiful, sophisticated lingerie, swimwear and nightwear in a wide range of styles, colours and sizes available to order online and delivered to your door.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

713 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(713)

134 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful bikini and bottoms that fit like a dream

I recently bought a bikini top and two bottoms. I am not young but the bottoms are high waist with stomach support and also high legs which are flattering. The bikini top is a 36FF which fits perfectly. It is so difficult to buy tops for the larger woman! I am looking forward to wearing these on my forthcoming cruise. Thank you Pourmoi for making such quality products.

June 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Bra shopping experience

Today, myself and my friend went to get new bras today. We had the best experience with Becky. She fitted us with the correct size bras. She was extremely supportive and helpful and professional. They had lots of styles for all shapes and sizes and even do swim & beachwear. Thank u Becky. Highly recommend.

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

Beatiful swimwear and excellent customer service.…

I have been delighted with all my orders from Pour Moi. The swimwear is so lovely, fits really well and I particularly love the vibrant colours. Recently I bought a new swimming costume and matching beach dress for my holiday. The beach dress shrunk when I washed it, so I contacted Sam at Customer Services. She replied immediately and offered either a refund or a new dress. I opted for a new dress as I loved it so much. It arrived very quickly. I am very impressed with both the products and the service from this company.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

The swimwear is always fabulous and fits so well. On my most recent order though I accidentally re-ordered a bikini i already have. Total brain fog! Sam in customer services immediately helped out and was so friendly and cancelled that so I could order a different one. Sam went above n beyond to be really lovely and had no idea how much that kindness made my day! Sam is a ⭐️

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

The most amazing customer service

I love their swimming costumes and have bought many over the years .. left it to the last moment to get a new one for Greece and realising that I only had a few days before I left sent them an e mail asking if it would be possible to get a very quick delivery…. YES it arrived in two days! Can’t thank them enough .. what amazing customer service.

June 21, 2025
Unprompted review
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Rated 5 out of 5 stars

OUTSTANDING CUSTOMER SERVICE!

I ordered several items from Pour Moi. All were beautiful and true to the colours in the photos. Whilst away on holiday one of the swimsuits developed an issue and I emailed Pour Moi. I asked if I could exchange when I get back. To my surprise and delight they kindly offered to refund my item as they are out of stock. Thank you Sam at Pour Moi for your OUTSTANDING CUSTOMER SERVICE! I will definitely order again!

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Products and Customer Service

I had a flaw in the bra purchased on-line and contacted customer service via email. After sending photos of the damaged area, Pour Moi are sending a replacement straight away.
I will definitely be buying from them again. Highly recommended.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

I went into pour moi in Kingston Surrey…

I went into pour moi in Kingston Surrey and I was greeted by a lovely girl called Musonda.
She greeted me and asked if I needed any help which I did so for two hours she spent trying to get me a costume and some bras for my holiday unfortunately a lot of the bikinis didn’t fit me as well as I would’ve liked but Musonda did her very best nothing was too much trouble. My experience was very good and I definitely be back.

June 13, 2025
Unprompted review
Rated 2 out of 5 stars

I was made to feel like I was to blame

Been a fan for years and have spent LITERALLY hundreds of pounds with Pour Moi. I big them up to everyone but this week I had a bad experience - I actually got sunburned through the fabric of a new swimsuit. I casually emailed and asked if this was a known problem with the particular design. I got a stock answer that only certain products are sun resistant, that environmental factors (like the fabric being wet) and the colour contribute to getting burned. Clearly they did know it was an issue but it felt like ‘victim blaming’. The swimsuit had not got wet and I made the point that I have NEVER burned through a swimsuit - no matter what brand or colour - ever before. I didn’t get a response. In all the years of shopping with Pour Moi, I have never seen a warning that fabrics may still permit burning. Their advice was to apply sun screen all over - even under swimwear. Not only have I never EVER heard this advice in my entire life, it certainly isn’t given/prominent on the Pour Moi website. Disappointed.

June 10, 2025
Unprompted review
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Rated 5 out of 5 stars

The service and the quality so far.

The service and the quality so far.
The latest non wired geo sculpt bra has been amazing.

For a heavy bust of D size it is the first time that not only I found a comfortable bra, but also one that it feels great and gives you a great shape. Thank you.

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a gorgeous bright green bikini…

Bought a gorgeous bright green bikini last year .
Worn 4 times on a holiday and the colour is really faded
I understand that this happens however this bikini was expensive and I don’t feel I had my wear out by of it !
Contacted customer service and sent pictures but never heard from them

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

Charged £4

Ordered bra and pants set. First time using this company. Bra was too small and pants too large. Really disappointed and had to return. Got charged £4 postage for the experience. Won’t be doing that again. I’ll stick with M and S

May 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Best Customer Service EVER!

Hands down, this was the best online customer service I have ever experienced in my life! I ordered an swimsuit and paid via PayPal. After I sent the order, I realized that I had forgotten to apply the 15% off coupon, so I emailed to see if I could still get it. Less than a minute later, I received an affirmative response and a refund of the 15%. After that, I noticed that my shipping address needed to be changed, so I emailed again. Same thing - a response just seconds later and it was fixed that quickly. Sam was the Customer Service Advisor at Pour Moi who helped me. All I have to say is,” WOW!” I will definitely do business with this company again. I’m in the US and I think they’re in the UK, so this is really saying something. Thanks a million!

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect fit,very sexy

I recently got my first order from here. I struggle to get FF Size from a lot of places. This ordered some stunning bras in my size. They arrived quickly and are perfect fit. I know my size because I'm measured professionally. I would advise getting professionally measured to anyone. The fit is incredible and the quality is,they are very sex too. Thanks very much. I will definitely be using you from now on.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great first experience

Ordered some lovely wrap around dresses for summer in 2 different sizes because I wasn't sure which would fit. Delivery service was quick and very easy returns process, will definitely order again.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer care, beautiful swimwear

I ordered a beautiful swimsuit from Pourmoi recently. It was stunning and very comfortable, but was a slight issue with the costume, so I emailed asking if anything could be done. I was immediately sent a new one, and Sam who dealt with my query couldn’t have been kinder or more helpful. I will definitely be ordering from Pourmoi again.

April 21, 2025
Unprompted review
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Rated 3 out of 5 stars

I have been a good customer of Pour Moi…

I have been a good customer of Pour Moi for some time and I do like their products but not their customer service or code of conduct. I saw an ad that offered free delivery on orders over £12.99 and also noticed a 10% discount.i ordered pyjamas but was charge £4 delivery and apparently the discount only for new customers. N.B. Pour Moi need to rethink their policy. Their items are available on other sites E.G Freemans who offer free delivery on all orders. Pour Moi you could lose customers unless you amend your policies.

April 5, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi Rosanne. Thank you for your review.
I can see that you got in touch with us via email regarding this and we explained that you'd seen a prompt saying to spend £12.99 *more* to get the free delivery.
As no code had been entered on your order, we also offered to apply the newsletter discount code to your order retrospectively and refund the difference which you accepted, so we were pleased to swiftly resolve this for you.

Have a lovely day and do get back in touch if we can help any further
Pour Moi x

Rated 5 out of 5 stars

I received amazing customer service in…

I received amazing customer service in your Chester store a few of weeks ago! The 2 ladies who served me made me feel so comfortable without being at all pushy. I am a 34G and find myself being embarrassed and left with little choice in other lingerie shops. Have always used pour moi online but this was the first time visiting in store and I was very impressed 😊

March 22, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi, thanks so much for your amazing review! I have passed your kind feedback onto our lovely ladies in our Chester shop.
Have a lovely day
Pour Moi x

Rated 5 out of 5 stars

Awesome PourMoi

Such a helpful customer services Pour Moi have helped me out so much, you really do not get service like this anymore..
Why I always return as they appreciate your business and probably the most helpful company I’ve used in years !

April 2, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi, thanks so much for your fabulous review! We appreciate your kind words and repeat custom. Our lovely team are always on hand to help

Have a lovely day
Pour Moi x

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