POWER.dk - Aalborg Reviews 5,075

TrustScore 4 out of 5

4.0

Løven 25, 9200 Aalborg SV, DK


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

The employees are super friendly and helpful. The reason I did not give 5 stars is because I've never gone to Power and not had to wait 5-10 minutes for an employee to help me, or had to go hunt one d... See more

Company replied

Rated 5 out of 5 stars

I ordered an ironing board cover from Power for a great price. It fits my current board perfectly and arrived in time at the store. The whole experience ordering online was also smooth and easy!

Company replied

Rated 5 out of 5 stars

I ordered an Electric Scooter (at a good price-quality on crazy days) with delivery in the store. It was delivered in time and the personnel was helpful.

Company replied

Rated 3 out of 5 stars

Ordered a TV online, no online patmeny possible. The TV I picked up haf a pixel error. No phone support. I had to go back to the store to get a new one. I waited in a long line (TV department) whe... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Store
  3. Home Goods Store
  4. Washer and Dryer Store

Written by the company

POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.

30 dages-testen

Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.

Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt. Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele

Contact info

  • Løven 25, 9200, Aalborg SV, Denmark

  • 70338080

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I loved the fast delivery and the…

I loved the fast delivery and the earpods are super cool i am really enjoying them

April 13, 2026
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hi Aneth,

Tusind tak for de flotte ord.

Det er skønt at høre, at leveringen var hurtig, og at earpodsene lever op til forventningerne.

Rigtig god fornøjelse med dem.

All the best, Erik at POWER! ⚡

Rated 5 out of 5 stars

Prices

Prices , personal

April 14, 2026
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hi Vitalii,

Tak for de fem stjerner!

Det er skønt at høre, at priserne og den personlige service gjorde et godt indtryk.

Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.

Alt det bedste, Erik at POWER! ⚡

Rated 5 out of 5 stars

God service

God service

March 28, 2026
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hej Jinky,

Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service i Aalborg. Din positive feedback betyder meget for os og motiverer vores team til at fortsætte med at levere den bedste service muligt.

Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!

Alt det bedste, Erik hos POWER! ⚡

Rated 5 out of 5 stars

Product and customer agent at the power…

Product and customer agent at the power shop were very friendly.

February 17, 2026
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hi Pshtiwan,

Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores medarbejdere i Aalborg var venlige og hjælpsomme. Vi sætter stor pris på din positive feedback og er glade for, at du havde en god oplevelse i vores butik.

Med venlig hilsen, Erik hos POWER! ⚡

Rated 3 out of 5 stars

For lang tid for der var en klar til at…

For lang tid for der var en klar til at ekspedere . Der var ikke travlt men kun en ved disken . 30 min før man kom til . For dårligt

February 11, 2026
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hej lars,

Tak for din feedback om din oplevelse i vores butik i Aalborg. Det er ærgerligt at høre, at du oplevede lang ventetid på 30 minutter, selvom der ikke var travlt. Vi forstår godt, at det kan være frustrerende at vente så længe på betjening.

Din feedback er vigtig for os, og vi vil gerne sikre, at alle vores kunder får den bedste service. Kontakt venligst vores kundeservice direkte, så vores specialister kan hjælpe dig videre med din specifikke oplevelse.

Alt det bedste, Erik hos POWER! ⚡

Rated 1 out of 5 stars

Apple Watch Requires iPhone – not communicated before purchase

I purchased an Apple Watch from Power.dk, Aalborg, but at no point during the purchase was I informed that the watch requires an iPhone for activation and full functionality. I only discovered this afterward. I already use an iPad and a MacBook, so I assumed the watch would work within the Apple ecosystem, but the salesperson did not mention this important requirement at all.

When I contacted support, the staff were unwilling to help and simply stated that I needed an iPhone, without acknowledging that this key limitation had never been communicated before the purchase.

I strongly recommend that Power.dk clearly informs customers before buying an Apple Watch that it cannot be properly set up or used without an iPhone. This would prevent confusion, wasted time, and unnecessary frustration for customers who do not own an iPhone.

In addition, customer service should take greater responsibility when a customer faces an issue due to missing or unclear product information. Experiences like this discourage customers from shopping at Power.dk, Aalborg in the future.

February 1, 2026
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hi Samir,

Thank you for your review.

I am sorry to read about your experience with the purchase of the Apple Watch in Aalborg. It is important information that the watch requires an iPhone to be activated and fully used, and this should of course have been clearly mentioned in connection with your purchase. When you are already in the Apple universe with both an iPad and a MacBook, it makes sense that you expected the watch to just work with it.

It is also not satisfactory that you subsequently experience that customer service simply states that you are missing an iPhone without addressing the fact that the information had not been provided in advance. Here we need to be better at taking responsibility for the missing or unclear information and not just leave you alone with the problem.

We will take your experience forward as feedback both to the store in Aalborg and to our customer service, so that we can be much clearer about the requirements for the Apple Watch before purchase and sharper in handling when something like this goes wrong.

Kind regards
Jacob / POWER

Rated 1 out of 5 stars

why you dedact 139 dkk every month in my account

I see every month you dedact 139 krone into my bank account why I don't understand

November 29, 2025
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hej Julius

Thank you for your review.

We understand that it can be confusing to see a monthly deduction of 139 kr. 😔 For clarification and to make sure everything is correct with your account, we recommend that you come by one of our Power stores. Our staff can look into the matter together with you and help clarify why this amount is being deducted.

You are wished a lovely day.
Best regards,
Astrid/POWER

Rated 5 out of 5 stars

Exactly as expected

Exactly as expected

December 7, 2025
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hi Tahmine,

Tak for din fantastiske anmeldelse! Det er dejligt at høre, at din ordre levede op til dine forventninger. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.

Alt det bedste, Erik hos POWER! ⚡

Rated 1 out of 5 stars

Ringe procedure for udlevering af…

Ringe procedure for udlevering af bestilte varer, lang ventetid for ekspedition. Dårlige parkeringsforhold med trailer.

November 27, 2025
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hej

Mange tak for din anmeldelse!

Her i POWER ønsker vi kun at yde vores kære kunder en god handelsoplevelse, hvorfor vi ærgrer os over at læse om dit besøg hos os, da det bestemt ikke er det indtryk, eller den oplevelse, vi ønsker at efterlade dig med.

Vi håber på at kunne byde dig velkommen igen en anden god gang og ønsker dig en god dag 😊

De bedste hilsner
Emma/POWER

Rated 5 out of 5 stars

God service.

God service.

October 29, 2025
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hej Susanne,

Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service i Aalborg. Din positive feedback betyder meget for os og motiverer vores team til at fortsætte med at levere den bedste service.

Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!

Alt det bedste, Erik hos POWER! ⚡

Rated 5 out of 5 stars

Super service

Super service

September 18, 2025
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hi Jette,

Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en super oplevelse med os i Aalborg. Vi sætter stor pris på din positive feedback og er glade for, at vi kunne levere den service, du fortjener.

All the best, Erik at POWER! ⚡

Rated 5 out of 5 stars

God prise med god service

God prise med god service

September 6, 2025
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hej Lilas,

Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du er tilfreds med både vores priser og service i Aalborg. Din positive feedback betyder meget for os, og vi sætter stor pris på, at du har taget dig tid til at dele din oplevelse.

Vi arbejder hårdt for at levere den bedste kombination af konkurrencedygtige priser og fremragende kundeservice, så det er dejligt at vide, at vi har ramt plet med dig.

Tak fordi du valgte POWER!

Alt det bedste, Erik hos POWER! ⚡

Rated 2 out of 5 stars

Jeg skulle stå i kø i over 30min for at…

Jeg skulle stå i kø i over 30min for at få udleveret min click and collect varer, da den skulle hentes i afdelingen den var under og ikke ved click and collect skranken.

September 3, 2025
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hej Niels,

Det lyder virkelig frustrerende at skulle vente så længe på at få udleveret dine Click & Collect varer. Vi forstår godt, at det ikke er den oplevelse, vi ønsker at give vores kunder.

Det er ærgerligt, at der opstod forvirring omkring, hvor varerne skulle afhentes. Normalt skulle Click & Collect-ordrer være klar til hurtig afhentning ved den rigtige skranke.

Vores specialistteam har modtaget denne feedback og vil videregive den internt til gennemgang, så vi kan forbedre processen fremover.

Tak for din tålmodighed og for at dele din oplevelse med os.

Rated 5 out of 5 stars

Fin service.

August 6, 2025
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hej der,

Tak for din positive anmeldelse! Det glæder os meget at høre, at du har haft en god oplevelse med vores service. Din tilfredshed betyder meget for os, og vi sætter stor pris på, at du tog dig tid til at dele din feedback.

Med venlig hilsen, Erik at POWER! ⚡

Rated 5 out of 5 stars

Big power

Big power, big service

May 28, 2025
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hej!

Tusinde tak for din anmeldelse og for, at du deler din gode POWERoplevelse med os & andre!

I POWER elsker vi glade og tilfredse kunder, hvorfor det spreder ekstra smil at læse, at det lykkes!

Vi ser frem til at byde dig velkommen igen i fremtiden! 🤞😊

Du ønskes en dejlig dag!

De bedste hilsner,
Astrid/POWER

Rated 5 out of 5 stars

Electric Scooter order

I ordered an Electric Scooter (at a good price-quality on crazy days) with delivery in the store. It was delivered in time and the personnel was helpful.

May 3, 2025
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Hi Georgian!

Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐

It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊

We look forward to welcoming you again! 🤞🧡

Best regards,
Astrid/POWER

Rated 5 out of 5 stars
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Mange tak for de varme ord og de 5 stjerner. Vi er glade for at kunne levere den oplevelse, du fortjener, og vi glæder os til at se dig tilbage hos os snart.

De bedste hilsner,
Andreas / POWER

Rated 5 out of 5 stars

Fast and reliable!

I ordered an ironing board cover from Power for a great price. It fits my current board perfectly and arrived in time at the store. The whole experience ordering online was also smooth and easy!

April 9, 2025
POWER.dk - Aalborg logo

Reply from POWER.dk - Aalborg

Tak for de rosende ord! Vi er glade for at høre, at vores service levede op til dine forventninger. Din tilfredshed er vores største mål.

De bedste hilsner,
Andreas / POWER

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look