I don't like that with recent orders I don't receive text message notifications that the order is ready for pickup.Recently, the store called me because the order had been sitting there for a week and... See more
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See what reviewers are saying
Harun was very helpful and also helped me to save some money, but informing me about difference between not having and having s cooling pad. Big respect to him.
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The delivery was really fast, and I got the product, which I ordered based on the product code, however on the website, another product's photo was uploaded which has slightly different features (eg.... See more
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Very professional, personlig, patient service with Martin! It was amazing with the OK connection and advantages. I had no idea about OK other than benzin discount! Telmore too. Martin explained it al... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Falkoner Alle 21, 2000, Frederiksberg, Denmark
- 70338080
4.0
Great
4K reviews
Asks customers to review
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Spend more than planned 🤣
Very nice consultant, helped us to choose good tv and answer all the questions we had.
July 21, 2026
Reply from POWER.dk - Frederiksberg
Hi Vilius,
Tusind tak for de flotte ord og de 5 stjerner.
Det er skønt at høre, at I fik god hjælp til at vælge det rigtige TV, og at alle jeres spørgsmål blev besvaret undervejs. Sådan en oplevelse sætter vi stor pris på at høre om.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Frederiksberg⚡
Reply from POWER.dk - Frederiksberg
Hi Romon,
Tusind tak for de flotte ord og for din anmeldelse.
Det er virkelig dejligt at høre, at du er glad, og at du har haft en god oplevelse med servicen i Frederiksberg.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Frederiksberg⚡
Great service by TAHA (sales)…
I had really great experience shopping at Power Fredriksberg. One of sales person named ‘TAHA’ was very kind, helpful and find the product we wanted. That’s why I will give 5 stars service for his work.
Bh,
Sunil
July 15, 2026
Reply from POWER.dk - Frederiksberg
Hi SUNIL,
Tusind tak for de flotte ord og for de 5 stjerner.
Det er skønt at høre, at du havde en rigtig god oplevelse i POWER Frederiksberg, og at du fik venlig og hjælpsom service i butikken. Den slags feedback betyder meget.
Vi er glade for, at du fandt det, du søgte, og at besøget efterlod så godt et indtryk.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Frederiksberg⚡
I ordered 3 items online and paid for…
I ordered 3 items online and paid for them. I only received the confirmation of the order been sent, but never the message updating that the order was ready to be picked at Frederiksberg Center. When I passed there to ask about them they said something was wrong and only 2 out of 3 items were ready to be picked. No reason for it or apologies and explanation. They just handed the two items to me and said the 3rd one would be refunded.
June 30, 2026
Reply from POWER.dk - Frederiksberg
Hej JSB,
Thank you for your review. I’m sorry to hear about your experience.
I completely understand your frustration. When placing an online order, you should be able to rely on receiving clear updates about its status. It is disappointing that you never received a notification that your order was ready for collection, and even more so that one of the items was unavailable without a proper explanation or apology when you visited the store. That is certainly not the experience we want our customers to have.
We hope that the refund for the third item has since been processed. If this is not the case, or if there is anything else that remains unresolved, you are very welcome to contact our customer service on +45 70 33 80 80, and we will be happy to look into your case.
Thank you for taking the time to share your feedback. It helps us improve both our communication and our Click & Collect experience.
Have a great day.
Kind regards,
Astrid/POWER
Excellent service and great price and…
Excellent service and great price and very supportive. Thank you Hashir
July 12, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi sanjoy mukherjee,
Tusind tak for de flotte ord og for din anmeldelse.
Det glæder os at høre, at du havde en god oplevelse med både service, pris og hjælpen i Frederiksberg.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Frederiksberg⚡
Reply from POWER.dk - Frederiksberg
Hi Praise,
Tak for de flotte ord. Det er dejligt at høre, at du fik en god oplevelse i Frederiksberg, og at servicen gjorde et positivt indtryk.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Frederiksberg⚡
Great experience!
Great experience shopping at Power with Taha! He was really helpful, gave amazing advise and helped us make the right choice. Also very friendly and polite. Highly recommend
July 9, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Olga,
Tusind tak for de flotte ord og for din anmeldelse.
Det er skønt at høre, at du havde en rigtig god oplevelse i POWER Frederiksberg, og at du fik hjælpsom og venlig vejledning med på vejen.
Vi sætter stor pris på, at du vil anbefale butikken.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Frederiksberg⚡
Good service
June 28, 2026
Reply from POWER.dk - Frederiksberg
Hi Monina,
Tak for de flotte ord og for din anmeldelse.
Det glæder os at høre, at du havde en god oplevelse hos POWER Frederiksberg.
Kind regards Erik, POWER Kundeservice on behalf of POWER Frederiksberg⚡
Fake return policy, bad experience in store
Normally I would shop with Humac or Hifiklubben, but decided to give them a chance because they marketed a generous 30 day return policy. I choose to purchase AirPods Max at Power's Frederiksberg centre store as I prefer supporting local physical stores. The store had no headphones I can try, so I had to choose blindly. It was filled with boxes, and also quite dirty. The employees were absent and left me waiting at the cash register for almost 20 minutes, while 4 of them literally flirted with the girl in front of me. When it was my turn, it was over in 2 minutes - nobody thought to talk to me about the choice or to tell me that the huge 10 meter sign that says "30 day returns no matter what" does not apply to Apple products. After 1 day of use, I found that they do not fit my head and I can't wear them comfortably for more than 30min, so I attempted to return the product (all packaging in 100% perfect condition, including wrappers). The employee told me that Apple products are excluded from the promo - and pointed out that the receipt says so. If i had purchased online, they'd have to take it back under DK law, but simply because I went into store, i get less rights. I also wrote to support, where I got an AI answer, and after a followup, an outsourced customer support agent told me they will redirect me back to the same store - which hasn't responded in 5 days. All in all, will never shop again at Power. I'm sure their campaign policy is legal, but I feel cheated out of 4000kr and had a very bad experience with every aspect of the store, purchase and subsequent support.
June 7, 2026
Unprompted review
no good
Well, the truth is they didn't deliver the product, so I don't have what I paid for. When I went to pick it up at the Frederisberg store, they told me they couldn't find it and asked if I wanted to pick it up at another branch. I said yes and chose the Glostrup location, but I never received confirmation that it was ready for pickup. And at Glostrup, they made me pay another 20 kroner. I filed a complaint with customer service, and this is what they told me. Hi Fer Acosta,
I can help with that.
I was able to find order 227198436, but I cannot confirm from the available information that it is ready for pickup in Glostrup.
For Click & Collect orders, it is important to wait until you receive the confirmation that the order is ready before going to the store.
If your order is for pickup in Glostrup, the collection point there is at the parking area in front of the store at Hovedvejen 197, 2600 Glostrup, and you should look for the signage at the entrance.
Please bring:
- Your order confirmation
- Your order number
- Valid photo ID
If you want, send me the pickup store shown in your order confirmation, and I can help you check whether Glostrup is the correct store for this order.
Mvh,
Erik - POWERs virtual assistant
June 12, 2026
Reply from POWER.dk - Frederiksberg
Hi Fermin,
Thank you for taking the time to share your experience. I’m very sorry to hear about the issues you’ve encountered with your Click & Collect order.
I completely understand how frustrating it must have been to arrive at the Frederiksberg store only to be told that your order could not be found, and then experience further confusion after choosing Glostrup as the new pickup location. On top of that, not receiving a confirmation that your order was ready and having to pay an additional fee is certainly not the experience we want our customers to have.
We hope your case has been resolved since your review was posted. If it has not, or if you still need assistance, please contact our customer service on +45 70 33 80 80, and we will be happy to investigate your order and help you find a solution.
Thank you again for your feedback. It helps us identify where we need to improve our Click & Collect process and communication.
Have a great day.
Kind regards,
Astrid/POWER
The service is the best .specially…
The service is the best .specially Elias,he is really good.
June 15, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi AKRAM HOSSAIN,
Tusind tak for de flotte ord og for din anmeldelse.
Det er skønt at høre, at du havde så god en oplevelse i Frederiksberg, og at servicen gjorde et særligt godt indtryk. Vi sætter stor pris på, at du fremhæver Elias.
Kind regards Erik, POWER Kundeservice on behalf of POWER Frederiksberg⚡
Reply from POWER.dk - Frederiksberg
Hi Vivek,
Tusind tak for de flotte ord. Det er skønt at høre, at du havde en god oplevelse med hurtig og god service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Kind regards Erik, POWER Kundeservice on behalf of POWER Frederiksberg⚡
Great service from the new leader!
May 26, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi JUSTIN,
Tusind tak for de flotte ord.
Det er virkelig dejligt at høre, at oplevelsen i Frederiksberg var så god, og at servicen gjorde et stærkt indtryk.
Vi sætter stor pris på, at du tog dig tid til at dele det.
Alt det bedste, Erik at POWER! ⚡
Super god rådgivning af William
Super god rådgivning, han lyttede til mine behov og var meget imødekommende og smilende. William.
May 22, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej Zsa Zsa,
Tusind tak for den flotte anmeldelse og de venlige ord.
Det er virkelig dejligt at høre, at rådgivningen var så god, og at oplevelsen var imødekommende og behagelig.
Vi sætter stor pris på, at du tog dig tid til at dele det.
All the best, Erik at POWER! ⚡
Tusinde tak for god service fra William…
Tusinde tak for god service fra William og Susan
May 22, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej Hamzhu Siddiq,
Tusinde tak for de flotte ord.
Det er virkelig dejligt at høre, at oplevelsen i Frederiksberg var så god, og at servicen gjorde et positivt indtryk.
Vi sætter stor pris på, at du tog dig tid til at dele det.
Alt det bedste, Erik at POWER! ⚡
I have bought an LG TV today
I have bought an LG TV today. Redha was amazing at giving the service. His thorough product knowledge and willingness to adapt to my requirements both in technology as well as financially, I truly appreciate. His customer centricity is worth appreciating.
May 19, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Sheemaa,
Mange tak for den flotte anmeldelse.
Det er virkelig dejligt at høre, at du fik så god vejledning ved købet af dit LG TV, og at oplevelsen matchede både dine tekniske behov og dit budget.
Vi sætter stor pris på, at du tog dig tid til at dele det.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Frederiksberg
Hi Ehsan,
Tak for den flotte anmeldelse.
Det er virkelig godt at høre, at oplevelsen var god, og at både priserne og servicen levede op til forventningerne.
All the best, Erik at POWER! ⚡
NEVER agree on buying any additional services/items - they will scam you
I had a disappointing experience at POWER Frederiksberg. The employee who sold me the iPhone, misled me during the sale: I only bought the protective glass, after upselling it to me, implying its installation was included in its price. However, the invoice shows a separate 199 kr charge for applying it. I was also told that switching to Telmore would give me a 1,000 kr discount on the iPhone (he specifically showed me a calculation on how much I'll save compared to my current plan), but the invoice shows a much smaller subscription-related discount, not even half of what he said.
He initially said he would only send the invoice by email, but I asked for a physical one, and he seemed unhappy about it, saying it was "too big" as a joke. Unfortunately, I did not check it carefully until after coming home, and that is when I noticed the extra charge and the discount discrepancy.
I expected clearer and more honest information during the purchase. I would recommend NEVER agreeing to any additional things they offer you. Actually - better off buying it online, and don't bother going to this store.
May 1, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Bo
Thank you for your review.
I am truly sorry about your experience in POWER Frederiksberg, both regarding the extra charge for installing the screen protector and the confusion about the Telmore discount. That is not the kind of customer experience we want to give, and I apologize for the situation.
So we can look properly into your specific case, I would like to ask you to contact us on review@power.dk. Please include your Trustpilot review and a copy of your receipt in the mail. Then our colleagues can go through the case in detail and get back to you.
Kind regards
Jacob / POWER
Had a pleaser to receive the best…
Had a pleaser to receive the best service by Redha . Who even made me confortable enough to spend a little more time to get extra service. Charming and friendly. And gave good advices . Thankx Redha
May 1, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Abdulrahim,
Tusind tak for de flotte ord.
Det er skønt at høre, at besøget i Frederiksberg gav så god en oplevelse, og at servicen blev både venlig, tryg og hjælpsom.
Den slags feedback er virkelig værdsat.
Alt det bedste, Erik at POWER! ⚡
Reply from POWER.dk - Frederiksberg
Hi Maria,
Tak for de flotte ord.
Det er dejligt at høre, at besøget i Frederiksberg bød på god service og hjælpsom vejledning.
Vi sætter stor pris på, at du tog dig tid til at dele oplevelsen.
Alt det bedste, Erik at POWER! ⚡
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