I booked click & collect a pink macbook neo 512GB for my child on Friday. When I went to collect it, I have experienced POWER's 3 mistakes: 1. The staff gave me a blue one and when I showed him my o... See more
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See what reviewers are saying
I had so much fun shopping in Power. The staff are so kind and helpful. The staff even offer us something to drink because we wait for a little while since there is a lot of costumer that time. But ov... See more
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I was met with a big and contagious smile from Tomasio, who was eager to help me look for new white goods. He definitely knows his trade, and pointed me in the right direction of the oven a... See more
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Bought a freezer and fridge online. When I wanted to pick it up, none of the products was there and I was offered to buy much more expensive alternatives. There were several people at the same time li... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Klampenborgvej 215A, 2800, Kongens Lyngby, Denmark
- 70338080
3.8
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from POWER.dk - Lyngby
Vi er begejstrede for at høre, at du har haft en fremragende oplevelse hos os! Din tilfredshed er vores største prioritet, og vi ser frem til at se dig igen snart.
De bedste hilsner Andreas / POWER
Power's False Advertising, Fake Receipts, and Customer Abuse
The company has very unprofessional workers. I bought a product from Power, who sold it to me with false information. However, when I tried to return the product, they refused to take it back. When I complained to customer service, they agreed to take the product back and issued me a new receipt. However, when I tried to use that receipt, they told me I had to purchase another product. When I went to make the purchase, they denied that I had returned anything, gathered people around, and started laughing at me. When I contacted customer service again, they claimed the receipt was fake. I never thought that a big company like Power could do this to a customer.
I want to reply to your message, but I couldn’t find the option to respond directly — that’s why I’m writing my reply here under my own comment.
We are regular customers at Power and have purchased almost all of our electronics from you. I’m not saying that all of your employees are unprofessional — many are kind and helpful. However, some younger staff members behave very irresponsibly.
How can it be acceptable for employees to laugh at a customer? That is incredibly disrespectful.
I also had a very bad experience at your Herlev location while returning an item. One of your staff members said, “Even if you contact customer service, I will still be the one replying.” If that’s the case, what is the point of having a complaints process?
They only returned my money after I insisted and asked for the complaint link.
Also, can you prove that my bill was fake or not from Power? If not, then your employees should feel ashamed for treating a customer that way.
I felt humiliated. One of the workers said they didn’t trust me — and that person didn’t even check my purchase details. Why would you mistrust a customer without checking any facts? Can you please explain that?
Some staff members were understanding and tried to explain things calmly, but others didn’t even bother to listen. It was very clear that they were playing with my emotions.
All of my details appear when you enter my phone number — so why do some staff understand the situation and others don’t? If they don’t have the time to check, or simply don’t want to, then why are they there — just to humiliate customers?
I even know the name of one employee who laughed at me. When I asked for his name, he first refused to tell me. Then another employee said he is the manager of the Lyngby store.
I also wanted to post the receipt here to prove my purchase, but unfortunately, there’s no option to image.
Below you can see the response from POWER Customer Service, and the receipt is on the profile picture.
"Hej
Denne kvittering er ikke fra os af den er ikke en gyldig kvittering da den slet ik ser sådan ud hos os så lige nu har jeg ikke mulighed for at kunne udbetale dette da kvitteringen ikke er original
Mvh,
Mark
POWER Kundeservice
"
April 2, 2025
Unprompted review
Reply from POWER.dk - Lyngby
Hi,
Thank you for your review.
We are really sorry to hear about your experience – it sounds both frustrating and unacceptable, and this is certainly not the way we want our customers to feel treated. We sincerely apologize for the way you have been handled.
In order to investigate the matter further and find a solution, we have requested more information.
Thank you for sharing your feedback with us.
________________________________________________________
Update
Thank you for your review and for providing your contact details.
We wanted to let you know that we have now forwarded your case to the relevant store, and they will reach out to you directly as soon as possible.
We truly regret the experience you've described, and we fully understand your frustration. This is not the level of service we aim to deliver, and we sincerely apologize for the inconvenience caused.
We will continue to monitor your case and ensure it is followed up. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to contact us.
________________________________________________________
Follow up
We understand that you have now been in contact with the store where you purchased the product, and we’re very pleased to hear that a satisfactory solution has been found. It truly means a lot to us that the situation was resolved in a way that you are happy with.
At POWER, we are committed to doing our best for our customers, and we appreciate the opportunity to improve and make things right. We hope to welcome you again in one of our stores or online in the future – it would be a pleasure to serve you under better circumstances.
Wishing you a great day ahead.
Best regards,
Lucas / POWER
Super super
March 8, 2025
Reply from POWER.dk - Lyngby
Hej
Tak for den positive feedback og de mange ⭐
Skønt at læse, om din tilfredshed med denne handel.
Vi ser frem til at byde dig velkommen igen og ønsker dig en fantastisk dag 🙏🧡
De varmeste hilsner
Zaneb/POWER
The packaging was all torn and ripped
The packaging was all torn and ripped. I can't believe the shop decided to sell a clearly used product. I have to go back and ask them to give me a new one.
March 6, 2025
Reply from POWER.dk - Lyngby
Hi Shaq,
Thank you for your review.
I'm sorry to hear about the condition of the packaging when you received your product. It's certainly not the standard we aim to set, and I understand your frustration with receiving a product that appears used.
We strive to ensure that all our products are delivered in perfect condition, and it's clear that we need to improve our quality control processes. Your feedback is invaluable to us and will be used to enhance our procedures moving forward.
If you haven't already done so, please feel free to return the product to us, and we'll make sure you receive a new one. If there are any further questions or if you need assistance, don't hesitate to contact us – we're here to help.
Thank you for taking the time to share your thoughts with us – it helps us become better.
Best regards,
Jacob / POWER
Very nice service
The staff was friendly and helpful. The product arrived after 3 days, thus it was in time.
March 1, 2025
Reply from POWER.dk - Lyngby
Hello Eleni😊
Thank you for your wonderful review! 😊
We're delighted to hear that our staff was friendly and helpful, and that your product arrived in time after just 3 days. It's important to us that our customers have a positive experience, and we're thrilled we could meet your expectations.
We look forward to welcoming you back to POWER – we're already excited about your next visit! 😄
Have a fantastic day🌟
Best regards,
Louise / POWER
Reply from POWER.dk - Lyngby
Hej Sigurdur,
Tak for din anmeldelse! 😊
Det er fantastisk at høre, at du har oplevet god kommunikation, hurtig levering og god service hos os. Vi stræber efter at give vores kunder den bedst mulige oplevelse, og det glæder os at vide, at vi har levet op til dine forventninger.
Vi ser frem til dit næste besøg hos POWER. Hvis der er noget, du har brug for hjælp med i mellemtiden, så tøv ikke med at kontakte os. Vi er her for dig! 🚀
Ha' en fantastisk dag!
De bedste hilsner,
Jacob / POWER
The service is always at a high level
January 21, 2025
Reply from POWER.dk - Lyngby
Hello Vita😊
Thank you for your review!
I'm glad to hear that you find our service always at a high level. We strive to maintain this standard for all our customers!
We look forward to welcoming you again soon.
Kind regards,
Louise
Terrible customer support and refund policy
I had so many issues with customer support giving me wrong information, having to drive down to multiple stores without any need and terrible communication.
More than 3 months to get a refund for a defective product. They have lost all my trust and I'll start to purchase electronics somewhere else.
January 26, 2025
Reply from POWER.dk - Lyngby
Hi Ewerton,
Thank you for your review.
I'm truly sorry to hear about the issues you've faced with our customer support and the lengthy process to get a refund for your defective product. It's disappointing to know that our communication and service have not met your expectations, and I apologize for any inconvenience this has caused.
Your feedback is crucial for us, and we will use it to improve our processes and ensure better experiences for our customers in the future. If there's anything more we can do to address this situation, please feel free to reach out.
We hope you'll consider giving us another chance in the future. ⚡️
Best regards,
Christian
Random text because you have to write…
Random text because you have to write here... I'm happy that's all.
January 11, 2025
Reply from POWER.dk - Lyngby
Hej😎️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Jacob/POWER
Reply from POWER.dk - Lyngby
Hello Monosriz,
Thank you for your wonderful review! 😊
We're thrilled to hear that you experienced great service with us. We always strive to provide our customers with the best experience possible. 🙌
We look forward to welcoming you back soon – we're here to help anytime!
Have a fantastic day!
Best regards,
Louise
Online booking system for collection is…
Online booking system for collection is a total crap. Received confirmation for pick up and drove to the shop for no reason at all, salespeople can sell booked products with no problem. And not the 1st time with mixed online booking for collection.
December 12, 2024
Unprompted review
Reply from POWER.dk - Lyngby
Hello Vilmante,
Thank you for your feedback.
I apologize for the inconvenience you've experienced with our online booking system for collection. It's certainly not the standard we aim to set, and I understand your frustration with receiving a confirmation only to find the product unavailable upon arrival.
We take your feedback very seriously and will address this internally to improve our processes.
We hope to welcome you back to POWER under better circumstances in the future.
Best regards,
Louise
Super Power
I came to buy a laptop. I was informed that Telmore were cheaper than my original mobile and Internet provider and that Telmore would cover the cost of the laptop. Fantastic service and very knowledgeable young man, who also spoke impeccable english.
December 1, 2024
Reply from POWER.dk - Lyngby
Hej🤗️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Zaneb/POWER
Super good 👍🤝💪
November 23, 2024
Reply from POWER.dk - Lyngby
Hej Mykola,
Tak for din dejlige anmeldelse! 😊
Det er fantastisk at høre, at du havde en super god oplevelse hos os. Vi sætter stor pris på dine positive ord og ser frem til at byde dig velkommen igen i butikken! 👍🤝💪
Ha' en skøn dag! 🌟
Venlig hilsen,
Louise
Reply from POWER.dk - Lyngby
Hej Christina,
Tak for din anmeldelse! 😊
Det er dejligt at høre, at du har haft en god oplevelse med servicen i butikken. Vi sætter stor pris på dine positive ord og ser frem til at se dig igen hos os! 🛍️✨
Ha' en skøn dag! ☀️
Venlig hilsen,
Louise
It was nice to experience good and…
It was nice to experience good and quality customer service
November 7, 2024
Reply from POWER.dk - Lyngby
Hi Amina!
I'm glad to hear that you had a positive experience with our customer service. We strive to deliver quality service to all our customers, and it's great to know we met your expectations. Thank you for sharing your feedback!
We look forward to serving you again in the future.
Best regards,
Christian 😊
Reply from POWER.dk - Lyngby
Hej Destiny,
Thank you for your review! 😊
It's fantastic to know that you received a discount during your shopping experience with us. We love making our customers happy with great deals and special offers!
We look forward to welcoming you again at POWER, where we're always ready to help you find the best deals. 🛍️✨
Have a wonderful day!
Best regards,
Louise
I waited a long time for someone to…
I waited a long time for someone to help me before i found it myself
October 22, 2024
Reply from POWER.dk - Lyngby
Hello,
Thank you for taking the time to leave your feedback.
I'm sorry to hear that you had to wait a long time for assistance and ended up finding what you needed yourself. This isn't the level of service we aim to provide at POWER, as we want every visit to be as seamless and supportive as possible.
Your feedback is invaluable, and we'll use it to improve our service and ensure our team is more available to assist customers promptly in the future.
We appreciate your patience and hope to provide you with a better experience on your next visit.
Best regards,
Louise
I asked on the website if the equipment…
I asked on the website if the equipment was new, he said that it was new, but in fact it was already in use, it can be seen that the product was in use before me (the batteries had already sat down, they had already been inserted, the appearance of the product was a little worn), it came, then I was still waiting for my order , because it was not ready, but I received an SMS that it was already waiting for me...
October 14, 2024
Reply from POWER.dk - Lyngby
Hello Christina 😊
Thank you for your feedback.
I'm really sorry to hear about the experience you had with your order. It is unacceptable to receive a product that appears used when you were expecting new equipment, and I understand how disappointing it must be to wait for an order that was not ready despite receiving confirmation.
We want to ensure you receive the correct product in the right condition, but sometimes we don't always know what kind of product is new and was is an outlet model, since the store, don't always inform us, but we are still sorry for the inconvenience.
Your feedback is invaluable, and we are committed to improving our processes to avoid such situations in the future.
Kind regards,
Fatma
Click and collect
Click and collect - nothing was prepared, would have been fast if i just would have bought it the normal way. Very disappointed
October 13, 2024
Reply from POWER.dk - Lyngby
Hello
Thank you for sharing your experience with us.
I'm truly sorry to hear that your Click and Collect experience did not meet your expectations and that nothing was prepared upon your arrival. It's disappointing to know that what should have been a quick and seamless process ended up being more cumbersome than shopping normally.
We take this feedback seriously and will work on improving our processes to ensure that our Click and Collect service is as efficient as intended.
We hope to have the opportunity to serve you better in the future.
Best regards,
Louise
I bought an iPhone 16 Pro Max screen…
I bought an iPhone 16 Pro Max screen glass. It was broken after a day, and the staff there were useless☺️
September 22, 2024
Reply from POWER.dk - Lyngby
Hi Karam,
Thank you for your review.
I'm really sorry to hear about your experience with the iPhone screen glass. It must be incredibly frustrating to have it break so quickly and not receive the help you expected from our team. We definitely want to ensure all our customers have a great experience with us.
We have contacted the store and asked them to contact you so we can find a solution together.
Looking forward to helping you out.
Best regards,
Fatma
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