I booked click & collect a pink macbook neo 512GB for my child on Friday. When I went to collect it, I have experienced POWER's 3 mistakes: 1. The staff gave me a blue one and when I showed him my o... See more
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See what reviewers are saying
I was met with a big and contagious smile from Tomasio, who was eager to help me look for new white goods. He definitely knows his trade, and pointed me in the right direction of the oven a... See more
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I had so much fun shopping in Power. The staff are so kind and helpful. The staff even offer us something to drink because we wait for a little while since there is a lot of costumer that time. But ov... See more
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Bought a freezer and fridge online. When I wanted to pick it up, none of the products was there and I was offered to buy much more expensive alternatives. There were several people at the same time li... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Klampenborgvej 215A, 2800, Kongens Lyngby, Denmark
- 70338080
3.8
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jonas
Jonas, a customer service representative, made my experience awesome. I was very satisfied with his interactions and work output. Thanks.
July 29, 2023
Unprompted review
Reply from POWER.dk - Lyngby
Hi Godfred,
Nice to hear about your experience!
That's what POWER is all about 😍
Thanks for the starts, we will do our best to give you same service next time you visit 🤩
Best Regards
Michelle/POWER
So disorganised
So disorganised! The order was not packed and was also mixed up first time!
July 31, 2023
Reply from POWER.dk - Lyngby
Hello
Thank you for your review!
At POWER, we always want to give our customers a easy buying experience, therefore we are sorry that we did not succeed this time.
We thank you many times for your feedback, and send it to the store, as we always want to improve😊
We hope to welcome you again so we can give you the 5-star experience you deserve🙌
We wish you a nice day😊
The best greetings
Zaneb/POWER
Good service and super discount 👍👍👍
July 29, 2023
Reply from POWER.dk - Lyngby
Hej
Tak for besøget, anmeldelsen og for belønning af 5 smukke ⭐⭐⭐⭐⭐
Det er SÅ skønt at se disse fine stjerner, og du kan tro, at vi vil gøre vores absolut bedste for at gentage denne succes! 😊😊
Vi glæder os til, at du svinger forbi igen! 🤞🧡
De bedste hilsner
Zaneb/POWER
👍👍👍👍👍👍 the service is perfect
July 27, 2023
Reply from POWER.dk - Lyngby
Hello 👋
Your positive feedback means a lot to us,
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We're here to help! 🙏
Once again, thank you for your support, and we look forward to serving you again in the future.
Best regards
Sasan/POWER
God service men for lang ventetid i…
God service men for lang ventetid i mobilafdelingen
July 27, 2023
Reply from POWER.dk - Lyngby
Hej Ulrik
Mange tak for din anmeldelse og for besøget i vores POWERHOUSE!
I POWER er vores mission at gøre det til en god oplevelse at købe elektronik og hvidevarer, hvorfor vi er ellevilde med, at det lykkedes!
Tusind tak for at sende os din feedback, som er utroligt værdsat i vores bestræbelser på at gøre det til en femstjernet oplevelse at handle i POWER! 🤞🧡
Hav en skøn dag!
De bedste hilsner
Elian/POWER
Super hurtig levering og god service
July 24, 2023
Reply from POWER.dk - Lyngby
Hej Pia
Tusind tak for din fantastiske anmeldelse! 🚀🌟
Vi sætter stor pris på din støtte og er glade for at høre, at du havde en super hurtig levering og oplevede god service hos os.
Ha' en fantastisk dag!
Med venlig hilsen,
Astrid
Click and collect order
Click and collect order - but you get there and they can’t find the product, despite it being ‘ready for collection’. Eventually they do find it - but it’s a broken display mode, which they happily point out to you, before trying to sell a completely different model. Absolute waste of an hour and half, and a good waste of petrol and parking money too.
On top of that - the store is an absolute mess. I can’t believe the manager of the store believes it’s acceptable that the story is messy and badly organised as it is, with (expensive) products lying all over the place.
July 15, 2023
Unprompted review
Reply from POWER.dk - Lyngby
Hi Jonni,
Thank you for your review.
We are sorry to read about your shopping experience with us. It definitely does not match the experience we wish to leave our customers with, and we apologize for the inconvenience this may have caused you.
We would like to follow up on your review, to find out whether there is something we can do to help you find a satisfying solution. Unfortunately we are not able to find your contact information via your review. Therefore, if you wish to follow up on your review with us, we invite you to contact os via email on review@power.dk.
I case you choose to reach out, we will need the following information from you: purchase information (e.g. order number) and your Trustpilot user name.
We hope to hear from you and wish you a nice day.
All the best,
Ida/POWER
Super service mm.
July 15, 2023
Reply from POWER.dk - Lyngby
Hej Carsten
Tak for ⭐⭐⭐⭐⭐
Skønt at læse, om din tilfredshed med denne handel.
Vi ser frem til at byde dig velkommen igen og ønsker dig en fantastisk dag 🙏🧡
De varmeste hilsner
Zaneb/POWER
Excellent experience
July 9, 2023
Reply from POWER.dk - Lyngby
Dear Abu Bakar
Thank you so much for your reward of 5 beautiful stars!
At POWER, we love providing our customers with a trading experience, that leaves you satisfied.
We are, therefore, thrilled to see that we succeeded!
We look forward to seeing you in the future! 🤞🧡
The best greetings
Zaneb/POWER
Super god og venlig service 👍🙏🏼
July 6, 2023
Reply from POWER.dk - Lyngby
Hej
Tusinde tak for handlen og for de fire flotte ⭐⭐⭐⭐
Selvom vi er beæret over din belønning af stjerner, er vi dog lidt nysgerrige på, hvad vi kunne have gjort bedre for at gøre os fortjent til den sidste ensomme stjerne. Vi håber derfor, at du vil uddybe lidt? 😊
De varmeste hilsner
Zaneb/POWER
Mads was super good and helpful.
Mads was super good at his job and very helpful. He helped me buy and setup my new Galaxy S23 phone. Happy customer, tak!
June 23, 2023
Reply from POWER.dk - Lyngby
Hello,
Thank you for your review 😊
We are really glad to read that you had a good experience! That's how we like to treat our customers 🙌
We look forward to see you again for another 5-star rated experience 😉
Have a good day 🌞
Best regards
Sasan/POWER
Reply from POWER.dk - Lyngby
Dear Nabin,
Thank you for the reward of 4 beautiful ⭐⭐⭐⭐ and for visting our POWERHOUSE!
At POWER, we wish to provide our customers with a great shopping experience, as happy and satisfied customers are the fuel that keeps the POWERspirit going! We are, therefore, please to see that we succeeded!
We look forward to seeing you again! 🤞🧡
Best greetings
Jennifer/POWER
Not the best
Always same impression: employees do the bare minimum to help and with a bad attitude. I am talking specifically about the Lyngby's store. Otherwise the products are good and for the right price.
May 23, 2023
Reply from POWER.dk - Lyngby
Hello Facundo
Thank you for your review!
At POWER, we always want to give our customers a comfortable buying experience, therefore we are sorry that we did not succeed this time.
We thank you for your feedback, as we always want to improve😊
We look forward to welcoming you again so we can give you the 5-star experience you deserve🙌
We wish you a nice day😊
The best greetings
Zaneb/POWER
Super service 👍😊
May 22, 2023
Reply from POWER.dk - Lyngby
Hej Linda
Tak for besøget, anmeldelsen og for belønning af 5 smukke ⭐⭐⭐⭐⭐
Det er SÅ skønt at se disse fine stjerner, og du kan tro, at vi vil gøre vores absolut bedste for at gentage denne succes! 😊😊
Vi glæder os til, at du svinger forbi igen! 🤞🧡
De bedste hilsner
Zaneb/POWER
This is my experience!
My recent experience with Power was extremely disappointing.
I placed an order for 14 Philips Hue lamps on April 29th, and received a text message stating that my order was ready for collection on May 10th. However, when I arrived at the store, I found that my order was in an open box and in complete disarray. Furthermore, the most expensive item was missing from the box.
When I asked the cashier about the missing item, they were unable to provide any explanation. They were also unable to explain why I had received a text message stating that my order was ready, when clearly it was not.
To make matters worse, when I requested to speak to the store manager about the situation, I was told that store does not have a manager! Really!!! Lying!!!
Very disappointed, I decided to cancel the entire order. This experience was a complete waste of my time.
May 10, 2023
Unprompted review
Reply from POWER.dk - Lyngby
Hi Omid!
Thank you for your review.
We are sad to hear about your last experience at our store. In POWER we strive towards always giving our customers a good experience, so we apologize we couldn't live up to it this time. Unfortunately we do not find your order information through your review, however, we thank you a lot for your feedback - we will make sure to take it with us to the store.
We wish you a great day!
Best regards
Astrid/POWER
Power
Power - Lyngby few employees are unprofessional and they don't know how to deal with customers.
They should know how to deal with customers.
Thanks!
May 4, 2023
Reply from POWER.dk - Lyngby
Dear Azhar,
Thank you for your review.
I am sorry to read about your experience in our store. This is definitely not how it is suppose to be and we will certainly be taking this into consideration for further elaboration.
We appreciate your review and we wish you a good day.
The best greetings
Jennifer/POWER
Reply from POWER.dk - Lyngby
Hej Ulrik,
Tusind tak for din anmeldelse og alle de flotte stjerner 😍
Vi elsker at læse, du har haft så god en oplevelse. Det er da også absolut lige sådan vi ønsker det skal være, når man besøger vores butik! 🙌
Vi ser frem til at byde dig velkommen igen og ønsker dig en fantastisk dag 🙏
De bedste hilsner
Sasan/POWER
Reply from POWER.dk - Lyngby
Hej Per,
Tak for handlen, din feedback & for din belønning af stjerner – dem er vi beæret over!
I POWER er glade og tilfredse kunder dét brændstof, der holder POWERgejsten oppe! Derfor er det en fornøjelse at læse om din tilfredshed 😃
Vi glæder os til dit næste POWERbesøg & ønsker dig en dejlig dag! 🤞😊
De bedste hilsner
Sasan/POWER
Good staff guidance
April 16, 2023
Reply from POWER.dk - Lyngby
Dear Seyed Ebrahim,
Thank you so much for your reward of 4 beautiful stars!
At POWER, we love providing our customers with a trading experience, that leaves you satisfied 😊.
We look forward to seeing you in the future! 🤞
The best greetings
Sasan/POWER
Super god betjening 😊
April 12, 2023
Reply from POWER.dk - Lyngby
Hej Katarina,
Tusind tak for besøget i vores POWERHOUSE og for belønningen af 5 flotte stjerner 😍😍.
Hvor er vi glade for at læse, at du valgte at handle hos os samt at du fandt handelsoplevelsen tilfredsstillende! - Det er bestemt også sådan det skal være at handle i POWER.
Vi ønsker dig god fornøjelse med den nye vare og ønsker dig ligeledes en herlig dag 🤞🤞.
De bedste hilsner
Sasan/POWER
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